AC Hotel Genova, Italy [Master Thread]

Old Jul 3, 19, 10:38 pm
  #1  
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Angry AC Hotel Genova, Italy [Master Thread]

Stayed at this property for 2 nights this week, and geez was it terrible. This is the only Marriott property in Genoa (Genova), which doesn't seem to be much of a premium market anyways. I decided to use points (12.5K/night) as rates were Ä200+ for my dates. I should preface the most negative part of this post by saying Europe was going through an incredible heatwave during my time here (39-40C), so I do give a little leniency with one of my issues, but still not a full excuse. Parking is below the hotel and requires a key, or press the call button when you arrive and they'll open the gate.

I had chatted in app prior to arrival, and was upgraded to a suite a one point, but this changed back to a "superior room" before I check in at the hotel. Check-in was quick and fine, thanked as Ambassador. Was told superior room was best they had, which was fine, I was going to be out of the room most of both days.

Arrive in room, no ambassador requests met (ice cold AC, extra water, nuts/small snack). The room is average size for Europe, with a larger than normal bathroom and a sparsely stocked minibar. Now, lets talk about AC, the room clocked in at 30C (I carry a bluetooth thermo/hydro-meter with me). I worked to adjust the HVAC system, but it just wasn't doing anything. There was also a weird rouge HVAC controller in the bathroom which had controls for humidity and temperature, but it did nothing. I was heading out, so I stopped by front desk to have them look at room. When I returned, the room was slightly cooler but still was at 24C. I can deal with about 21 max (which I don't think is much to ask for). I asked for a different room which was denied due to full occupancy, though even if there was one, I would bet it would be no better. I walked out and had dinner and drinks. The lobby was also incredibly hot. Seeing no end in site, I actually went in the parking garage and blasted the AC in my rental car for 30 min to cool down before bed.

Room was still at a stead 23.8C, so I knew it'd be terrible sleep. Bed is mattress only, very hard and uncomfortable. Next came the other issue. I connected to WiFi to watch some Netflix to help sleep. Upon connection, there was a non-standard portal, from a third-party (Purple), that offered 4/2 Mbps for free, or "limits removed" for Ä6.99 a day. Seeing how things had already gone at this place, I thought, might as well try the paid option and complain if it's terrible. It was terrible. I never got more than 2/1 Mbps with the paid option. There was a weak Vodaphone hotspot as well, but that was terrible to. This hotel should NOT be used for a business stay, EVER!

I opted for points instead of breakfast, and I don't know which was worse. I did have breakfast one morning because I was just so tired, groggy, sleepless, and out of it I needed to get out of my room at 6am. It was Ä12 and had a few pastries, cold cuts, barista coffee drinks, and supposedly 3 hot items. Well, they sat unfilled for 20 min (after asking 3 times if more was coming). I gave up, went back to my room, made coffee and ate a bag of jerky I had.

For a second day I asked the front desk to try and rectify the AC situation before I left for the day, this time, it went down .4C, down to a cozy 23.4C. Had I not had a bunch of bags, my rental car, and a long drive the next morning, I would've walked and gone to the Hilton.

On my departure morning, I did send an email to my ambassador detailing the various issues, which was replied to as soon as he was in the office and proactively refunded my points (I had not asked for that, but suspected he may do so). The property clearly is just skating by and hasn't been audited for adhering to brand standards, because this was one of the worst Marriott stays I've had.

All in all, this property is abysmal. Do yourself a favor and get an AirBnB or stay at one of the HIlton properties as this place is just not worth it.
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Old Jul 4, 19, 1:02 am
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What Bluetooth thermometer do you recommend?
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Old Jul 4, 19, 1:06 am
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I have this one, works very well.
https://www.amazon.com/SensorPush-Wireless-Thermometer-Hygrometer-Android/dp/B01AEQ9X9I/ref=sr_1_5?keywords=bluetooth+thermometer&qid=1562223988&s=gateway&sr=8-5 https://www.amazon.com/SensorPush-Wireless-Thermometer-Hygrometer-Android/dp/B01AEQ9X9I/ref=sr_1_5?keywords=bluetooth+thermometer&qid=1562223988&s=gateway&sr=8-5
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Old Jul 4, 19, 8:37 am
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First of all, welcome in Italy 🇮🇹 😊

i have stayed twice this year at this property. I havenít found it so bad ...except I had to write to the manager because some bonus points were not correctly credited

I would say the tipycal AC hotel in Italy, even if there are some best ones (Turin, Arezzo - especially for the inside restaurant, Florence)

Of course, an A/C issue with almost 40 degrees is not nice.

On my habit, 24 degrees without humidity isnít so uncomfortable room temperature during hot summer

i donít remember any negative issue with internet speed connection, during my stays
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Old Jul 4, 19, 9:13 am
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Originally Posted by Dav77 View Post
Of course, an A/C issue with almost 40 degrees is not nice.

On my habit, 24 degrees without humidity isnít so uncomfortable room temperature during hot summe
This was published in WaPo the other day.

https://www.washingtonpost.com/world...=.3ec74df6f1e5

The penetration of even HAVING AC in Europe is super low, let alone good, cold AC. :-/
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Old Aug 4, 19, 2:21 am
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Last month I had a 2 night stay here with friends, first experience at all in an AC Hotel.
Everything was fine, as a Titanium Bonvoy they gave us two superior rooms (from the classic booked), F&B daily bonus (breakfast was included in the rate) and late check out till 4 p.m.
Staff was extremely kind and smiling, rooms quite basic but clean and large, breakfast quite extensive and never crowded.
The hotel is located on the main road, between Genoa city and Nervi, 15 min walking to the nearest sea shore and from 15 to 25 min driving from Camogli, San Fruttuoso (boat) and Santa Margherita Ligure/Portofino.
So, a nice base to visit the area, earning (or spending) Bonvoy points
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Old Aug 4, 19, 9:43 am
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Honestly, nothing about the OP's review sounds especially terrible. Obviously the room would have been hotter than would have been ideal, but not much to do about that. For 12.5K nights it sounds extraordinary value really.
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Old Aug 5, 19, 12:54 am
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Originally Posted by EuropeanPete View Post
Honestly, nothing about the OP's review sounds especially terrible. Obviously the room would have been hotter than would have been ideal, but not much to do about that. For 12.5K nights it sounds extraordinary value really.
I agree with you.
Luckily, I don't suffer from hot temperatures (if compared to other people) and I normally switch OFF air conditioning since it is not so wealthy.
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