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Marriott requiring me to change my password
I just received an email for a weekend promotion with a link to Marriott. The link took me to Marriott to log in and when I attempted to it required me to change my password. I changed browsers and then computers to log in to my account and each time received the same message: Your immediate action is required. In a continuing effort to safeguard your account, we are requiring you to change your password. We recommend that you create a password that is unique to this site to help ensure the security of your account. I called them and the agent was clueless and of course there is no website security department to talk to as they only have an email link and not a phone number. I did ask the agent to make sure my points were still there. Anyone else having this issue? edited to add that I received the same message on my phone so it must be legitimate. |
Originally Posted by abk
(Post 31266955)
I just received an email for a weekend promotion with a link to Marriott. The link took me to Marriott to log in and when I attempted to it required me to change my password. I changed browsers and then computers to log in to my account and each time received the same message: Your immediate action is required. In a continuing effort to safeguard your account, we are requiring you to change your password. We recommend that you create a password that is unique to this site to help ensure the security of your account. I called them and the agent was clueless and of course there is no website security department to talk to as they only have an email link and not a phone number. I did ask the agent to make sure my points were still there. Anyone else having this issue? edited to add that I received the same message on my phone so it must be legitimate.
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Obviously a scam, at least in my opinion. When it’s beginning with “Immediate action required”, I do not answer. |
Simply searching "does requiring a password change increase security" shows that most studies end up determining that it does little to increase security and may actually decrease it. But, YMMMV.
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Originally Posted by Vulcan
(Post 31267089)
most studies end up determining that it does little to increase security and may actually decrease it.
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Just don't log into sites you're directed to via email links as a matter of course. Safer that way.
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William thanks for the quick reply on the eve of a holiday weekend. That is really you and I can disregard the other posts?
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william usually signs his posts, doesn't he? could be another of the lurkers...
anyway, to be safe, try to log into marriott.com. if that requires a password change, do it. like you, I'm *very* suspicious of links in emails--as stated above, best course of action is not to log into sites you get to through an email link. |
Originally Posted by karenkay
(Post 31267353)
william usually signs his posts, doesn't he?
Originally Posted by karenkay
(Post 31267353)
best course of action is not to log into sites you get to through an email link.
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If its legit you wont beable to login unless you change your pin. I ran into this yesterday and dont recall getting an email to do so
But its not so simple, after I clicked to reset my pin, and inputted all the requested info and receieved a temp password via email to confirm everything, it was a total waste of my time. Went thru it twice and both times it didnt pick up on my new pin so I had to login using my old pin which of cause got me to the pg to change my pin. So I called up and the audio line doesnt recognize my tel#. end result was the csr sent me an email that sent me to reset my pin and finally it took and I was able to gain access to my acct Just gotta LUV being BONVOYED |
Originally Posted by abk
(Post 31266955)
Anyone else having this issue? Went directly to the website and it forced me to change my password. |
Originally Posted by mahasamatman
(Post 31267100)
It's called "security theatre".
It’s been happening more and more lately. Color me skeptical. Jane |
Originally Posted by LearningToFly
(Post 31267018)
Obviously a scam, at least in my opinion. When it’s beginning with “Immediate action required”, I do not answer. Who exactly are you not going to answer? How will you ever log in to Marriott's site it it is forcing you to change your password and you "do not answer"?
Originally Posted by kennycrudup
(Post 31267142)
Just don't log into sites you're directed to via email links as a matter of course. Safer that way.
And yes, many common "security" processes are laughed at by security professionals. Force a user to change passwords every 60 days, with no repeats, and they'll start writing in on a sticky at their desk to keep track of it. |
Originally Posted by JaneStarr
(Post 31267594)
My cynical side makes me assume that password has been compromised whenever a website fails to recognize my correct password (and/or user name) or requires an immediate reset.
Needless to say, that wasn't why. |
Originally Posted by mahasamatman
(Post 31267371)
He did.
The best advice is simply to never click a link in an email. you're absolutely right about the email links, of course. |
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