Marriott requiring me to change my password
Jul 3, 2019, 4:37 pm
#1
Original Poster
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
Marriott requiring me to change my password
I just received an email for a weekend promotion with a link to Marriott. The link took me to Marriott to log in and when I attempted to it required me to change my password. I changed browsers and then computers to log in to my account and each time received the same message:
Your immediate action is required.
In a continuing effort to safeguard your account, we are requiring you to change your password.
We recommend that you create a password that is unique to this site to help ensure the security of your account.
I called them and the agent was clueless and of course there is no website security department to talk to as they only have an email link and not a phone number. I did ask the agent to make sure my points were still there.
Anyone else having this issue?
edited to add that I received the same message on my phone so it must be legitimate.
Your immediate action is required.
In a continuing effort to safeguard your account, we are requiring you to change your password.
We recommend that you create a password that is unique to this site to help ensure the security of your account.
I called them and the agent was clueless and of course there is no website security department to talk to as they only have an email link and not a phone number. I did ask the agent to make sure my points were still there.
Anyone else having this issue?
edited to add that I received the same message on my phone so it must be legitimate.
Last edited by abk; Jul 3, 2019 at 4:50 pm Reason: Add information
Jul 3, 2019, 4:53 pm
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
I just received an email for a weekend promotion with a link to Marriott. The link took me to Marriott to log in and when I attempted to it required me to change my password. I changed browsers and then computers to log in to my account and each time received the same message:
Your immediate action is required.
In a continuing effort to safeguard your account, we are requiring you to change your password.
We recommend that you create a password that is unique to this site to help ensure the security of your account.
I called them and the agent was clueless and of course there is no website security department to talk to as they only have an email link and not a phone number. I did ask the agent to make sure my points were still there.
Anyone else having this issue?
edited to add that I received the same message on my phone so it must be legitimate.
Your immediate action is required.
In a continuing effort to safeguard your account, we are requiring you to change your password.
We recommend that you create a password that is unique to this site to help ensure the security of your account.
I called them and the agent was clueless and of course there is no website security department to talk to as they only have an email link and not a phone number. I did ask the agent to make sure my points were still there.
Anyone else having this issue?
edited to add that I received the same message on my phone so it must be legitimate.
- This is a normal process and you should not be alarmed
- Password resets are in place to help protect your Personal and Account Information
Jul 3, 2019, 5:33 pm
#4
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,120
Simply searching "does requiring a password change increase security" shows that most studies end up determining that it does little to increase security and may actually decrease it. But, YMMMV.
Jul 3, 2019, 5:36 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Jul 3, 2019, 7:15 pm
#7
Original Poster
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
William thanks for the quick reply on the eve of a holiday weekend. That is really you and I can disregard the other posts?
Jul 3, 2019, 7:28 pm
#8
FlyerTalk Evangelist
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
william usually signs his posts, doesn't he? could be another of the lurkers...
anyway, to be safe, try to log into marriott.com. if that requires a password change, do it. like you, I'm *very* suspicious of links in emails--as stated above, best course of action is not to log into sites you get to through an email link.
anyway, to be safe, try to log into marriott.com. if that requires a password change, do it. like you, I'm *very* suspicious of links in emails--as stated above, best course of action is not to log into sites you get to through an email link.
Jul 3, 2019, 7:33 pm
#9
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Jul 3, 2019, 7:48 pm
#10
Suspended
Join Date: Nov 1999
Posts: 24,153
If its legit you wont beable to login unless you change your pin. I ran into this yesterday and dont recall getting an email to do so
But its not so simple, after I clicked to reset my pin, and inputted all the requested info and receieved a temp password via email to confirm everything, it was a total waste of my time. Went thru it twice and both times it didnt pick up on my new pin so I had to login using my old pin which of cause got me to the pg to change my pin. So I called up and the audio line doesnt recognize my tel#.
end result was the csr sent me an email that sent me to reset my pin and finally it took and I was able to gain access to my acct
Just gotta LUV being BONVOYED
But its not so simple, after I clicked to reset my pin, and inputted all the requested info and receieved a temp password via email to confirm everything, it was a total waste of my time. Went thru it twice and both times it didnt pick up on my new pin so I had to login using my old pin which of cause got me to the pg to change my pin. So I called up and the audio line doesnt recognize my tel#.
end result was the csr sent me an email that sent me to reset my pin and finally it took and I was able to gain access to my acct
Just gotta LUV being BONVOYED
Jul 3, 2019, 7:52 pm
#11
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,410
Jul 3, 2019, 9:07 pm
#12
Join Date: May 2008
Location: BDL
Programs: Marriott Plat Elite, Formerly SPG Plat 100), HHonors Gold
Posts: 30
My cynical side makes me assume that password has been compromised whenever a website fails to recognize my correct password (and/or user name) or requires an immediate reset.
It’s been happening more and more lately. Color me skeptical.
Jane
It’s been happening more and more lately. Color me skeptical.
Jane
Jul 3, 2019, 10:56 pm
#13
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Who exactly are you not going to answer?
How will you ever log in to Marriott's site it it is forcing you to change your password and you "do not answer"?
And yes, many common "security" processes are laughed at by security professionals. Force a user to change passwords every 60 days, with no repeats, and they'll start writing in on a sticky at their desk to keep track of it.
Jul 3, 2019, 11:01 pm
#14
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
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Posts: 31,008
Needless to say, that wasn't why.
Jul 4, 2019, 7:39 am
#15
FlyerTalk Evangelist
Join Date: Mar 2005
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