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-   -   Results in getting the DESTINATION FEE waived at Marriott branded properties (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1976304-results-getting-destination-fee-waived-marriott-branded-properties.html)

mikebor Jul 1, 19 7:13 am

Results in getting the DESTINATION FEE waived at Marriott branded properties
 
I think this should be a thread, to hear from Marriott elite members and their successes or not in getting the hotel to waive the Destination/Resort fee. I think these are total money grab scam fees so I do my best to try and get the hotel to waive them for me. I thought of doing this thread like the one that was started here about 4pm late checkout successes or not.

So I'll start. I am Ambassador and Lifetime Titanium and I have been able to get the Marriott Marquis Times Square to waive the fee for me. Also the Marriott Marquis San Diego Marina and the Renaissance Las Vegas. All waived.

Only one that gave me lots of problems was the Cosmopolitan Las Vegas. They kept pushing it to higher and higher managers and it became so tiresome I just gave up.

Xeno Jul 1, 19 7:18 am

What about the Sheraton San Diego Hotel & Marina? I am staying there just prior to Thanksgiving for a conference.

The conference has the Marriott Marquis San Diego Marina on their list, but the hotel claimed to be fully booked on one of the conference nights.

mikebor Jul 1, 19 7:27 am


Originally Posted by Xeno (Post 31257759)
What about the Sheraton San Diego Hotel & Marina? I am staying there just prior to Thanksgiving for a conference.

The conference has the Marriott Marquis San Diego Marina on their list, but the hotel claimed to be fully booked on one of the conference nights.

What do you mean what about it? I'm confused as to what you are writing.

Xeno Jul 1, 19 7:44 am

You offered the Marriott Marquis as a workable example so I was seeking input on whether someone got the fee waived for the Sheraton.

HookEm Jul 1, 19 8:30 am


Originally Posted by mikebor (Post 31257736)
I think this should be a thread, to hear from Marriott elite members and their successes or not in getting the hotel to waive the Destination/Resort fee. I think these are total money grab scam fees so I do my best to try and get the hotel to waive them for me. I thought of doing this thread like the one that was started here about 4pm late checkout successes or not.

So I'll start. I am Ambassador and Lifetime Titanium and I have been able to get the Marriott Marquis Times Square to waive the fee for me. Also the Marriott Marquis San Diego Marina and the Renaissance Las Vegas. All waived.

Only one that gave me lots of problems was the Cosmopolitan Las Vegas. They kept pushing it to higher and higher managers and it became so tiresome I just gave up.

What is the argument you make that is so effective for you?

aCavalierInCoach Jul 1, 19 8:49 am

Has anyone had success challenging destination fees for bookings made over the phone? I redeemed a travel package and the agent didn't say bupkis about a fee, but when I click into my reso there is a notice about one. There was also no resort fee specifically listed on my confirm, though there is a note way, way, way, way, way down the page (like 7 pages down the email if I print it out) that says
"Using your points will cover your room charge and tax. Additional service charges or resort fees may apply where applicable."
Still seems to me that this should have been disclosed when I booked, not after the fact in the finest print of the confirmation.

controller1 Jul 1, 19 10:37 am

The St. Regis NYC waives the destination fee on stays of five nights or more.

controller1 Jul 1, 19 10:39 am


Originally Posted by Xeno (Post 31257842)
You offered the Marriott Marquis as a workable example so I was seeking input on whether someone got the fee waived for the Sheraton.

The Marriott Marquis Times Square and the Marriott Marquis San Diego Marina are not the same property. The waiver is done by the property and is not consistent based on brand.

holocker Jul 1, 19 11:20 am

I had the fee waived once at the Sheraton Harbor Island San Diego when I was staying for 1 night on points prior to an early morning plane flight and checked in late. Another time for a 2 night paid stay no.

sfosyd Jul 1, 19 12:11 pm

I always ask if the resort fee/destination fee includes internet. Nine times out of ten, they say yes and I point out that as an elite, I’m entitled to an alternative amenity and then show them the Marriott T&Cs., section 1.3.v.

Almost always successful and in particular the Westin Grand Central has been absolutely great with no escalation to a manager. The worst property I’ve encountered was the Sheraton in Kona, Hawaii. The resort fee includes nothing, is an obvious money grab, and they charge internet/parking on top of the fee. They give you a 99 cent bag at check in and claim it is worth $15. I spent an hour escalating this to a manager and could not get the fee waived. He did give me an extra 1000 points a day, and offered a useless bag every day when I was really only entitled to one at check in. Very obnoxious property.



mahasamatman Jul 1, 19 2:24 pm


Originally Posted by sfosyd (Post 31258784)
show them the Marriott T&Cs., section 1.3.v.

I can't find any 1.3.v in the T&C. Can you provide a link? Are you sure you're not quoting the SPG T&C?

TimesTwo Jul 1, 19 2:50 pm


Originally Posted by mahasamatman (Post 31259223)
I can't find any 1.3.v in the T&C. Can you provide a link? Are you sure you're not quoting the SPG T&C?

Its 1.3.c.v:

v.Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.

EuropeanPete Jul 1, 19 6:32 pm


Originally Posted by TimesTwo (Post 31259301)


Its 1.3.c.v:

v.Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.

Ive tried that twice now and was just told no, we dont do that. Nobody in Marriott could care less, so I just left it. I raised two non-compliance issues towards the end of last year which despite 4 months of chasing with my Ambassador I never got a response on, so Ive now stopped chasing.

threedjmay Jul 1, 19 6:54 pm

Do you ask for it to be waived at check in, or prior to check in?

Dr. HFH Jul 1, 19 7:17 pm


Originally Posted by aCavalierInCoach (Post 31258026)
Has anyone had success challenging destination fees for bookings made over the phone? I redeemed a travel package and the agent didn't say bupkis about a fee, but when I click into my reso there is a notice about one.

So you apparently knew about the fee before you arrived at the property. Would you have been able to cancel if you wanted?


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