Master Billed rooms - General Discussion
Jun 23, 2019, 2:06 pm
#1
Original Poster
Join Date: Feb 2016
Programs: Hyatt Globalist | Jumpseat Platinum
Posts: 546
Master Billed rooms - General Discussion
I spend approximately ~100 nights at Marriott properties per year that are Master Billed to my employer. I also stay enough ony my own dime to earn Gold or Plat any given year (Currently Plat). I know I've seen reports of Elites being denied Club Access on Master Billed Rooms per the T&C. IME, that's always been spotty, even pre-merge. Same goes for the other benefits (welcome gift, late check out). Of course, Master Billed rooms have never earned Nights/Points/Stays for the room (except the odd exception or screw up).
However, last month, for the first time ever I was told that I cannot add my Bonvoy # to my room to earn points when ordering room service or eating at the hotel. It happened again twice this week, all at different properties. It appears that this has hit across the system, as my coworkers are all complaining about the same thing. It turns out that the new policy is that the member must stay on an eligible rate and settle the bill. FWIW, Hilton has long held a similar policy, which is why my personal nights were all at Marriott last year.
Am I crazy to think that this seems like a slap in the face? I understand not earning points for the night (the room rates are significantly below market rate, and our check-in/out times have always been bizarre). I'm not even asking to get lounge access (though many of my coworkers are). I just want to be able to earn points on the money that I actually spend.
However, last month, for the first time ever I was told that I cannot add my Bonvoy # to my room to earn points when ordering room service or eating at the hotel. It happened again twice this week, all at different properties. It appears that this has hit across the system, as my coworkers are all complaining about the same thing. It turns out that the new policy is that the member must stay on an eligible rate and settle the bill. FWIW, Hilton has long held a similar policy, which is why my personal nights were all at Marriott last year.
Am I crazy to think that this seems like a slap in the face? I understand not earning points for the night (the room rates are significantly below market rate, and our check-in/out times have always been bizarre). I'm not even asking to get lounge access (though many of my coworkers are). I just want to be able to earn points on the money that I actually spend.
Jun 23, 2019, 2:14 pm
#2
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I've had two master billed stays in the past month. In both cases, I added my Marriott number when I checked in and was given lounge access but no welcome gift. In one of the stays, I was upgraded to one of their best Suites because of my status. In both stays, I received credit for my bar spend.
Jun 23, 2019, 2:42 pm
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
I've had two master billed stays in the past month. In both cases, I added my Marriott number when I checked in and was given lounge access but no welcome gift. In one of the stays, I was upgraded to one of their best Suites because of my status. In both stays, I received credit for my bar spend.
For the upgrade and lounge access, it might help that you're PP while the OP is only Gold/Plat.
Jun 23, 2019, 3:54 pm
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
All depends what OP's employer has negotiated with Marriott. Could well be that all benefits/perks of status have been stripped out in return for a slightly lower corporate rate or that OP's employer is collecting something here.
The starting point for OP is to speak with his employer.
The starting point for OP is to speak with his employer.
Jun 23, 2019, 8:38 pm
#5
Original Poster
Join Date: Feb 2016
Programs: Hyatt Globalist | Jumpseat Platinum
Posts: 546
All depends what OP's employer has negotiated with Marriott. Could well be that all benefits/perks of status have been stripped out in return for a slightly lower corporate rate or that OP's employer is collecting something here.
The starting point for OP is to speak with his employer.
The starting point for OP is to speak with his employer.
Again, I'm not complaining about the loss of benefits. It sucks, but I can live with it; ultimately, I didn't pay for the room. I'm complaining about not being able to earn points on incidentals (which DO come out of my pocket).
Jun 23, 2019, 10:30 pm
#6
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,086
The contracts are with the individual properties, not corporate Marriott. I have good friends who work at one property we frequent (and one that's denied Bonvoy #s ), and they confirmed that the contract hasn't been changed, though it is up for renewal at the end of the year. They're quoting rules that are posted on the Bonvoy Employee intranet and a memo that went out.
Again, I'm not complaining about the loss of benefits. It sucks, but I can live with it; ultimately, I didn't pay for the room. I'm complaining about not being able to earn points on incidentals (which DO come out of my pocket).
Again, I'm not complaining about the loss of benefits. It sucks, but I can live with it; ultimately, I didn't pay for the room. I'm complaining about not being able to earn points on incidentals (which DO come out of my pocket).
We would like to look into this issue, if you could provide your reservation details of those that you were not able to earn points on qualifying incidental spend. You may send the information via private mail here or by email below.
[email protected]
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
Oct 2, 2019, 6:00 am
#7
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Elite Night Credit on Master Billed Rooms
I’m sure there is a thread where this belongs but I couldn’t find it.
Since the Bonvoy change, has anyone been getting elite night credit for Master billed (not direct billed) rooms?
A few months ago I had a stay, that posted about 10 weeks later, with the night credit. The only thing I charged to the room was breakfast one day. I received the elite night, my arrival gift and the points for the food charge.
When I looked at the T&C it seems that you should not get night credit. I’m wondering if me getting it was a fluke, if the presence of a room service charge triggered the night credit, or if everyone is getting credit for these stays now.
Since the Bonvoy change, has anyone been getting elite night credit for Master billed (not direct billed) rooms?
A few months ago I had a stay, that posted about 10 weeks later, with the night credit. The only thing I charged to the room was breakfast one day. I received the elite night, my arrival gift and the points for the food charge.
When I looked at the T&C it seems that you should not get night credit. I’m wondering if me getting it was a fluke, if the presence of a room service charge triggered the night credit, or if everyone is getting credit for these stays now.
Oct 2, 2019, 7:07 am
#8
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
I’m sure there is a thread where this belongs but I couldn’t find it.
Since the Bonvoy change, has anyone been getting elite night credit for Master billed (not direct billed) rooms?
A few months ago I had a stay, that posted about 10 weeks later, with the night credit. The only thing I charged to the room was breakfast one day. I received the elite night, my arrival gift and the points for the food charge.
When I looked at the T&C it seems that you should not get night credit. I’m wondering if me getting it was a fluke, if the presence of a room service charge triggered the night credit, or if everyone is getting credit for these stays now.
Since the Bonvoy change, has anyone been getting elite night credit for Master billed (not direct billed) rooms?
A few months ago I had a stay, that posted about 10 weeks later, with the night credit. The only thing I charged to the room was breakfast one day. I received the elite night, my arrival gift and the points for the food charge.
When I looked at the T&C it seems that you should not get night credit. I’m wondering if me getting it was a fluke, if the presence of a room service charge triggered the night credit, or if everyone is getting credit for these stays now.
Oct 2, 2019, 1:13 pm
#9
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I suspect this belongs in the Bonvoy Rewarding Events thread--since that's what most master billed rooms are about!
https://www.flyertalk.com/forum/marr...18-2018-a.html
https://www.flyertalk.com/forum/marr...18-2018-a.html
Oct 3, 2019, 2:39 pm
#10
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
I’m sure there is a thread where this belongs but I couldn’t find it.
Since the Bonvoy change, has anyone been getting elite night credit for Master billed (not direct billed) rooms?
A few months ago I had a stay, that posted about 10 weeks later, with the night credit. The only thing I charged to the room was breakfast one day. I received the elite night, my arrival gift and the points for the food charge.
When I looked at the T&C it seems that you should not get night credit. I’m wondering if me getting it was a fluke, if the presence of a room service charge triggered the night credit, or if everyone is getting credit for these stays now.
Since the Bonvoy change, has anyone been getting elite night credit for Master billed (not direct billed) rooms?
A few months ago I had a stay, that posted about 10 weeks later, with the night credit. The only thing I charged to the room was breakfast one day. I received the elite night, my arrival gift and the points for the food charge.
When I looked at the T&C it seems that you should not get night credit. I’m wondering if me getting it was a fluke, if the presence of a room service charge triggered the night credit, or if everyone is getting credit for these stays now.
Oct 4, 2019, 10:55 pm
#12
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268