FAQ : How long for points to post ? / Points not posting
#16
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 624
This must be highly variable by property. I’ve had to get my Ambassador to intervene at the 11 day mark to get at least a half dozen stays to post over the last few months, including some $$$$ stays. The Park Central in SF that seems to be a serial offender.
#17
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,121
Even MAGC, if you mobile check in, the system has number of nights too.
#18
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,142
Marriott will not have any of the F&B charges until the hotel sends them the folio. There appears to be some end-of-day or other batch process to upload this info from the hotel to the Bonvoy IT servers. When you have a missing stay request or contact the Bonvoy twitter team you have to provide your own copy of the folio so clearly there are multiple non-integrated systems at play here.
#19
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I completed a 3 night stay at the Westin Guadalajara on June 19th. When I checked my account on June 21st the points and nights along with the Double Elite promotion had posted. It may have been sooner, I didn't check prior to June 21st but the reservation fell off the the upcoming stays list the day after check-out. After the 3-day stay my nights jumped from 49 to 55.
James
James
#20
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
I started with Marriott this year and so far over 20+ stays and not one of them was delayed. Always exactly at the same time 2 days later around midnight westcoast usa time. All stays in Asia. Maybe they are just more punctual :P
#21
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
My small experience:
34 on 38 stay this year, points credited the morning after check out date.
2 on 38 points credited 2 days after check out date
2 on 38 not posted at all and have submitted claim, managed until day after
34 on 38 stay this year, points credited the morning after check out date.
2 on 38 points credited 2 days after check out date
2 on 38 not posted at all and have submitted claim, managed until day after
#23
Join Date: Dec 2007
Location: SFO
Posts: 4,902
My June stats of 5 stays at le meridien, ritz Carlton, 2 Marriotts, and a JW all posted within 48 hours. Must be property specific posting to the Marriott system.
Was your first folio amount transferred to the second folio? I that happen before and they only credited my nights for the second folio because theoretically the transfer is only one amount without nights. Got it corrected via email. Now if I have two reservations back to back, I clear the first folio and have them start the second folio for the same room.
Was your first folio amount transferred to the second folio? I that happen before and they only credited my nights for the second folio because theoretically the transfer is only one amount without nights. Got it corrected via email. Now if I have two reservations back to back, I clear the first folio and have them start the second folio for the same room.
#24
Join Date: Aug 2010
Location: Colorado
Posts: 67
Was your first folio amount transferred to the second folio? I that happen before and they only credited my nights for the second folio because theoretically the transfer is only one amount without nights. Got it corrected via email. Now if I have two reservations back to back, I clear the first folio and have them start the second folio for the same room.
Last edited by stuyguy; Jun 23, 2019 at 8:29 am
#25
Join Date: Jan 2013
Location: CT/NY
Programs: Bonvoy Titanium; Amtrak Select
Posts: 61
Four of last five stays required filing a missing stay request for either part or all of the stay. One case required multiple back and forth with Marriott before it finally posted (and this was with hotel management helping me). Because they post without explicit detail, you have to do the math to figure out if you're getting all entitled points, e.g. I had to chase down the 500 points bonus for weekend stays during the last promo. Never had to file a missing stay request for anything with SPG.
#26
Join Date: Jan 2013
Programs: Marriott LT Plat, Hyatt Globalist, AA Plat
Posts: 199
Really slow for me, typically averaging a week -- I see no reason why stays should not post within 48 hours. I have had to file missing stay request for 2 stays in the last 2 months. I find that to be a pain, and I hate that I have to keep track so that I can go back and check what has/not posted.
#28
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
As most people know, every hotel runs a daily procedure to compile the transactions of the day and verify them for accuracy. Although it's called the Night Audit, some hotels actually have a Front Desk representative run the procedure but wait and do the audit part during the day. (It can be difficult to find someone with an aptitude for numbers to work third shift.)
Any hotel that follows standard accounting practices will then have someone audit the night audit to ensure everything is correct. I did that job for about a year under the title of Income Auditor. I verified the figures before entering them into the general ledger. In my hotel, I was the person that signed off on frequent guest points before electronically sending the report to the corporate office to handle distributing those points.
That process of auditing the night audit does not need to be the same day (except at the end of an accounting period). For example, I didn't work weekends in that position. On Monday, I'd audit Friday, Saturday, and Sunday's audit. Smaller hotels are far less likely to have a dedicated Income Auditor. It would be crazy for a small hotel to have the Accounting Manager wait and do a week's worth of audits at once.
That's my guess as to why some hotels are quicker than others in terms of awarding points. But, it's also possible that some hotels are just not doing what is required.
#29
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
Eight days since I checked out of a Westin in Houston and nothing in the account. It’s a good thing I don’t depend on being able to download the folio for my expense reports....
#30
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,580
I've been trying to figure out the delays myself. I used to think it was property-specific, but at least in the past 2 months, I've stayed at hotels which normally post within 1-2 days take up to 10, and they're managed by Marriott Corporate not some 3rd party. I'd love to know from someone on the other side of the desk on how this whole thing works (or doesn't).