Points stay, ways to ask for other room category in advance when only offer one type
Jun 19, 2019, 9:02 pm
#1
Original Poster
Join Date: Jun 2019
Programs: Hilton Gold, Marriot Silver
Posts: 5
Points stay, ways to ask for other room category in advance when only offer one type
Hi everyone. I have a trip in September and currently have two hotels booked with Marriott points for Paris. I am traveling with my teenage son, and I figure he would have a strong preference for a room with two beds that aren't jammed together king bed style. This has proven to be a challenge in Europe! For Paris I am stuck with 25k rooms a night, so my choices are the Moxy Paris and the Courtyard Gare de Lyon which are both in the area of town I prefer. I was able to reserve two twin beds at the Moxy, but the rooms are small and don't have safes etc. So I have a preference for the Courtyard but they only offer king beds with points, which I reserved for the time being as well. I was hoping to somehow contact the hotel and see if they would let me have a basic twin room but Marriot doesn't list emails for hotels! Its rather shocking, especially since Hilton makes it very easy and I have already been in contact with a Hilton I am staying with later. I have only very basic Marriott status ( silver credit card earned ) so no real leverage there. If anyone has any ideas or tips I would appreciate it. Either way I realize I am pretty lucky to have a hotel for so few points.
Jun 19, 2019, 9:17 pm
#2
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Hi everyone. I have a trip in September and currently have two hotels booked with Marriott points for Paris. I am traveling with my teenage son, and I figure he would have a strong preference for a room with two beds that aren't jammed together king bed style. This has proven to be a challenge in Europe! For Paris I am stuck with 25k rooms a night, so my choices are the Moxy Paris and the Courtyard Gare de Lyon which are both in the area of town I prefer. I was able to reserve two twin beds at the Moxy, but the rooms are small and don't have safes etc. So I have a preference for the Courtyard but they only offer king beds with points, which I reserved for the time being as well. I was hoping to somehow contact the hotel and see if they would let me have a basic twin room but Marriot doesn't list emails for hotels! Its rather shocking, especially since Hilton makes it very easy and I have already been in contact with a Hilton I am staying with later. I have only very basic Marriott status ( silver credit card earned ) so no real leverage there. If anyone has any ideas or tips I would appreciate it. Either way I realize I am pretty lucky to have a hotel for so few points.
Jun 20, 2019, 9:26 am
#3
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Welcome to FlyertTalk!
Removed comment - it was incorrect.
Removed comment - it was incorrect.
Last edited by neo_781; Jun 20, 2019 at 9:28 am Reason: Wrong information
Jan 9, 2020, 3:56 pm
#4
Original Poster
Join Date: Jun 2019
Programs: Hilton Gold, Marriot Silver
Posts: 5
As an update for future people searching this, I was able to get in contact to the hotel (Courtyard Gare de Lyon). They switched me to a twin room without any fuss. It was a nice room with the exception of the glass bathroom door and the huge bathroom door gaps.
Jan 9, 2020, 7:38 pm
#5
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,316
Glad to hear that it worked out well. How did you wind up contacting them? I didn't realize this thread was 6 months old so I was doing some research on contacting them. Turns out they have a facebook page https://www.facebook.com/CourtyardParisGaredeLyon/ So for other folks trying to reach them in the future, you might be able to use facebook messages. I also found an email address for them on their facebook page: [email protected]
--Jon
--Jon
Jan 9, 2020, 7:49 pm
#6
Original Poster
Join Date: Jun 2019
Programs: Hilton Gold, Marriot Silver
Posts: 5
Hey John,
yes [email protected] was the email they ended up communicating to me from. Its the front desk email address. I think I ended up with the managers address from a chat with marriott, and then they replied from the email address above.
Brittney
yes [email protected] was the email they ended up communicating to me from. Its the front desk email address. I think I ended up with the managers address from a chat with marriott, and then they replied from the email address above.
Brittney