30-day cutoff for refund of points booking?
Jun 10, 2019, 10:31 pm
#1
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30-day cutoff for refund of points booking?
just booked a night on points as a placeholder for next week, and noticed on the confirmation email that it’s non-refundable unless cancelled 30 days in advance
when the heck did Marriott establish that customer-unfriendly policy?
when the heck did Marriott establish that customer-unfriendly policy?
Jun 10, 2019, 10:40 pm
#2
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Jun 11, 2019, 6:30 am
#3
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It depends on the property. I just booked a room in Aruba on points. 3 day cancellation. Knowing the property would help a lot. If its a place that wouldn't likely have many last minute bookings, they usually have tougher terms.
Jun 11, 2019, 6:41 am
#4
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And also to take a copy of your confirmation email in case the terms change after you book.
Regards
TBS
Jun 11, 2019, 6:43 am
#5
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Properties have set their cancellation policies for as long as I can remember.
You simply hit one with a longer policy than most. Most likely reason is to discourage placeholder reservations. It serves a good purpose because, while you hold a room, another person can't book it. So, a zero-sum game overall.
You simply hit one with a longer policy than most. Most likely reason is to discourage placeholder reservations. It serves a good purpose because, while you hold a room, another person can't book it. So, a zero-sum game overall.
Jun 11, 2019, 7:43 am
#6
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to boththank you professors; may I please have another
Jun 11, 2019, 7:51 am
#7
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Jun 11, 2019, 10:00 am
#8
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You’re booking during College World Series. Probably the reason for a 30 day window for an Omaha property. They have no problems selling rooms, I’m surprised there are points available anywhere closer than Lincoln.
I bet some of the cash terms are pretty rigid so people don’t book and then cancel when their team gets knocked out and they go home... is this what you were doing?
I bet some of the cash terms are pretty rigid so people don’t book and then cancel when their team gets knocked out and they go home... is this what you were doing?
Jun 11, 2019, 12:49 pm
#9
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Jun 11, 2019, 1:48 pm
#10
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Not just Marriott--I have a points stay at Hampton Inn in New Orleans during July 4th weekend w/ a 30-day cancellation deadline--any high demand dates/locations seem to have similar restrictions on points stays.
Jun 11, 2019, 2:12 pm
#11
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Not just 30 days. I have seen 90 days and, for a non-Marriott property, completely non-refundable point bookings. The latter was for booking 11 months out.
Yes, it is a good idea to read T&C before you hit "Confirm".
Yes, it is a good idea to read T&C before you hit "Confirm".
Jun 11, 2019, 6:03 pm
#12
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I would think that the OP with over 12,000 posts on FT would have a little more sophistication than to give a thumbs down to people who suggest they actually look at the cancellation policy before booking.
Jun 11, 2019, 6:03 pm
#13
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Jun 11, 2019, 6:06 pm
#14
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Jun 11, 2019, 6:09 pm
#15
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I would think that folks with over 39k and 40k posts respectively might consider an individual's posting history (and implicit travel experience) before tossing out desultory and pedantic and poke-in-the-eye replies, but that's just me ...
