Lisbon extra person fee (for 2nd person)?
Jun 4, 2019, 1:24 pm
#16
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
As long as the bed is what we want, I tend to just show up and see if they add a charge on. It's so complex as to where and when they do, not limited to Portugal. And it is dependent on underlying rates as well and I have found some where the front desk clerk digs in and sees that my corp rate does in fact say no charge for second person when the property is used to rates that do require such a charge. 50 Euro seems like a lot for a second person though, not sure I have ever seen that high a charge. I just booked a bunch of rooms for Portugal and none of them included any fee for an additional guest. Maybe I am at the 50% of properties that dont charge according to the experiment above...
Jun 4, 2019, 1:36 pm
#17
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Ding ding ding. See my previous post. Of course biz rates are heavily negotiated - and part of the terms of the deal is that there will usually only be one traveler.
Jun 5, 2019, 5:58 am
#19
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
Jun 5, 2019, 7:53 am
#20
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
What would make me feel better, which is impossible at this point, would be for the Marriott website to let me change the number of people in the room, and seeing with my own eyes the price for a second person... I don't know why Marriott's website doesn't let you do certain things including modifying the number of people in the room without losing the rate... it's hard to swallow that it is $50 to add a second person, when every test on the website reveals it is $12 to $15, including later dates with my corporate rate, although at a significantly higher base price...
Last edited by Oxon Flyer; Jun 5, 2019 at 9:10 am
Jun 6, 2019, 7:44 am
#21
Original Poster
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
This is what is irking me... that every second person charge is 13 euros (I thought 12, but I'll trust you're better at math) - I really feel this "50 euro" thing is just being pulled out of thin air...
Jun 6, 2019, 10:57 am
#22
Join Date: Dec 2007
Location: SFO
Posts: 4,914
but doesn’t your rate include breakfast (so that’s baked into the rate)
Jun 6, 2019, 11:49 am
#23
Original Poster
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
So an update... I just tried to rebook at my corporate rate for 2 people, and the awesome rate re-appeared, and the second person is only 15 euro more (not 50 like Marriott and the hotel told me over the phone)... I wonder why the discrepancy?
Jun 6, 2019, 12:49 pm
#24
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Wait, all this previous stuff referenced a phone discussion? I'm not even being sarcastic here but are you sure it wasn't just an accent coming into play? Fif-TEEN versus fif-TY?
Jun 6, 2019, 12:51 pm
#25
Original Poster
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
Yup absolutely positive... I called Marriott customer service and spoke to an American who said "fifty" - I responded "5-0", she said "yes, 50". When I spoke to the hotel person I also confirmed that it was "5-0", not "1-5" and that it seemed very high.
Jun 6, 2019, 1:27 pm
#27
Original Poster
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
Yeah, that is why I prefer to see things on the App and to do these things myself... IT should program it where if you already have a room and want to add extra people that you should be able to without losing your rate... similar issues with National where if you try to change your pickup to an hour or two later on the app, if they are sold you, you are just out of luck, you can't actually change it if they are "sold-out" (though for national it usually does not matter at all if you pick up early or late)
Jun 7, 2019, 8:23 am
#28
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
Just completed an award stay for 2 at the Memmo Principe Real in Lisbon and didn’t have any extra charge. I highly recommend the hotel if you are still looking. Excellent location and an amazing experience overall.