Marriott Bonvoy ‘Thank you for your loyalty’ Gift Card Received via e-Mail
Jun 11, 2019, 11:44 am
#183
Join Date: Sep 2000
Location: MCO
Programs: Marriott Lifetime Platinum / Titanium, AA Executive Platinum
Posts: 959
I tried to use mine at a Sheraton and the front desk person didn’t know how to apply it but said the managed could help. Manager told me it is good but days have passed and the stay not posted yet, let’s see. Marriott says to give 2 weeks to allow a stay to post (which is quite long) so we will see.
Given it is coded like an e-gift card with a number and a pin, I wonder why the hotels have a hard time with this? If I came with a regular Marriott gift card would it also be complicated for them?
It is a nice and appreciated gesture from Marriott, but some of the customer delight is impacted when it does not work smoothly.
Given it is coded like an e-gift card with a number and a pin, I wonder why the hotels have a hard time with this? If I came with a regular Marriott gift card would it also be complicated for them?
It is a nice and appreciated gesture from Marriott, but some of the customer delight is impacted when it does not work smoothly.
Jun 11, 2019, 11:53 am
#184
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Jun 11, 2019, 12:18 pm
#185
Original Member
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 571
I tried to use mine at a Sheraton and the front desk person didn’t know how to apply it but said the managed could help. Manager told me it is good but days have passed and the stay not posted yet, let’s see. Marriott says to give 2 weeks to allow a stay to post (which is quite long) so we will see.
Given it is coded like an e-gift card with a number and a pin, I wonder why the hotels have a hard time with this? If I came with a regular Marriott gift card would it also be complicated for them?
It is a nice and appreciated gesture from Marriott, but some of the customer delight is impacted when it does not work smoothly.
Given it is coded like an e-gift card with a number and a pin, I wonder why the hotels have a hard time with this? If I came with a regular Marriott gift card would it also be complicated for them?
It is a nice and appreciated gesture from Marriott, but some of the customer delight is impacted when it does not work smoothly.
On topic I didn't received an email with a gift card.
Jun 11, 2019, 12:55 pm
#186
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
I have numerous problems getting front desk clerks to apply regular gift cards to my folio as payment although those tend to be the FI/RI places. I haven't used one at a full serve property. The same goes for purchasing gift cards even at the FS marriott. They usually have to call a manager or lead over to help them with the transaction. (My wife and I buy them whenever there is an amex offer we won't be using before it expires)
On topic I didn't received an email with a gift card.
On topic I didn't received an email with a gift card.
Physical GC should be very easy to process with the swipe method. Recently I bought a physical GC at a local Renaissance using AMEX Offer, and yes, the front desk needs to call a manager to handle the sale.
Jun 12, 2019, 9:47 am
#187
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
To avoid disappointment at check-out, offer the gift card at check-in and ask that they apply it to the folio. This will give the FDA flexibility in figuring it out instead of coming up with some harried, BS excuse as to why it cannot be applied. YMMV (b/c @nacho).
Last edited by uxb; Jun 12, 2019 at 6:48 pm
Jun 12, 2019, 2:48 pm
#189
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
Jun 12, 2019, 4:19 pm
#191
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
It won't work if you check in Friday evening and checking out before Monday noon in Europe. FDC have no idea how to process it because they aren't trained to do it. Their excuse is that so few people use these gift cards so there's no need to teach everyone how to handle it.
Jun 12, 2019, 6:47 pm
#192
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
It won't work if you check in Friday evening and checking out before Monday noon in Europe. FDC have no idea how to process it because they aren't trained to do it. Their excuse is that so few people use these gift cards so there's no need to teach everyone how to handle it.
Jun 12, 2019, 7:53 pm
#193
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
To avoid disappointment at check-out, offer the gift card at check-in and ask that they apply it to the folio. This will give the FDA flexibility in figuring it out instead of coming up with some harried, BS excuse as to why it cannot be applied. YMMV (b/c @nacho).
Jun 12, 2019, 7:58 pm
#194
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Doesn’t always work. During my April stay at Sheraton Hyde Park, I gave them my gift cards 2 days before check out. They couldn’t figure it out. I went back in May and Duty Mgr assured me before arrival that they had it worked out. No such luck. A week after I checked out, they still hadn’t processed the cards or closed out my folio, so I suggested they charge my credit card and waive the cc fee which they happily did. Sheraton Grand Mirage Gold Coast took 2 weeks to process my gift cards, but they finally figured it out.
Jun 13, 2019, 2:11 am
#195
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520