Marriott Bonvoy ‘Thank you for your loyalty’ Gift Card Received via e-Mail
Jun 19, 2019, 8:02 am
#196
Join Date: Dec 2004
Posts: 7,901
Do any hotel brands allow gift cards on a pre-paid rate? Now I have both Marriott and Best Western cards that work this way.
Jun 19, 2019, 11:41 am
#197
Join Date: Mar 2015
Posts: 1,620
Another DATA point, my wife a Lifetime Titanium and current Ambassador did not receive the laptop case (she does not carry a laptop anyway) nor did she receive the gift card in any amount, honestly she is not surprised, she is rarely targeted for anything above and beyond the normal promotions.
Jun 19, 2019, 11:48 am
#198
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
Another DATA point, my wife a Lifetime Titanium and current Ambassador did not receive the laptop case (she does not carry a laptop anyway) nor did she receive the gift card in any amount, honestly she is not surprised, she is rarely targeted for anything above and beyond the normal promotions.
Jun 19, 2019, 12:28 pm
#199
Join Date: Mar 2015
Posts: 1,620
Ambassador Elites aren't supposed to get the gift card. They are targeted for points back with the Surprise and Delight promo.
Jun 22, 2019, 12:08 pm
#201
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Ambassador Elites aren't supposed to get the gift card. They are targeted for points back with the Surprise and Delight promo.
Jun 22, 2019, 12:22 pm
#202
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Same - as a non-US resident I have nowhere near the amount of points as many others here as 100% of my points come from personal Marriott stays, but unusually I’ve already had 12 nights on points this year pretty much wiping out my balance and certainly no thank you’s or delights.
Jun 30, 2019, 7:37 am
#203
Join Date: Feb 2016
Posts: 133
As I noted much earlier in the thread, I got the $50 off gift card. And at a weekend stay, the hotel flatly refused to honor it, insisting that I had to use during the reservation process. I was wasn’t in the mood to turn it into a battle, so I let it go for the moment.
Anyone else have experience with the hotel refusing to honor the gift card? What’s the best way to rectify or at least make sure it doesn’t happen again?
Anyone else have experience with the hotel refusing to honor the gift card? What’s the best way to rectify or at least make sure it doesn’t happen again?
Jul 2, 2019, 4:00 pm
#205
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
[email protected]
Jul 6, 2019, 9:15 am
#206
Join Date: Feb 2016
Posts: 133
Our apologies for any inconvenience. If you send us the details of this stay to the email address below, we would be glad to follow up on your behalf.
[email protected]
[email protected]
Jul 6, 2019, 10:42 am
#207
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,750
I had a bad -- but not THAT bad -- experience on Sunday. The front desk clerk at Princeton (NJ) Residence Inn saw the words "participating hotels" and froze like a deer in headlights. She didn't know if her hotel participated! I assured her that it's a normal Marriott gift card that virtually any hotel would accept. She said -- amazingly -- that her hotel is a "franchise" (duh), and franchises don't necessarily participate in such things. Good grief.
After much back and forth, becoming less pleasant by the minute, she called her GM at home (on Sunday) and confirmed that she could accept the $50 e-card. And she did.
Bruce
After much back and forth, becoming less pleasant by the minute, she called her GM at home (on Sunday) and confirmed that she could accept the $50 e-card. And she did.
Bruce
Jul 6, 2019, 3:37 pm
#209
Join Date: Jun 2016
Programs: AS MVP Gold, Marriott Lifetime Gold, National Executive Elite
Posts: 247
Tried to use my $50 Marriott GC at the restaurant in the W DC. 30 min later of the manager calling corporate and then trying to enter the code, she says it doesn't work. Ironic that the free gift cards they give away to compensate for the Bonvoy madness just Bonvoyed me trying to use it.
Jul 6, 2019, 3:56 pm
#210
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,017