May 22, 2019, 10:57 pm
Last edit by: SkiAdcock
The property dropped the backpack w/ laptop in it (bad property). The OP had liquid in the backpack (bad OP). The property pro-actively reached out to the OP & offered to reimburse laptop replacement (good property). The OP wants to know if he can get more compensation (up for debate).
W Hotel broke my laptop...
May 21, 2019, 10:08 pm
#1
Original Poster
Join Date: Apr 2018
Programs: krisflyer
Posts: 135
W Hotel broke my laptop...
Long story short, they damaged my laptop and it's in a pretty bad shape. They were very apologetic about it and offered a hotel transfer to the airport and to compensate for the damage.
Should I be expecting more? Friends said they should comp the nights or some points...
Should I be expecting more? Friends said they should comp the nights or some points...
May 21, 2019, 10:50 pm
#2
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Long story short, they damaged my laptop and it's in a pretty bad shape. They were very apologetic about it and offered a hotel transfer to the airport and to compensate for the damage.
Should I be expecting more? Friends said they should comp the nights or some points...
Should I be expecting more? Friends said they should comp the nights or some points...
May 22, 2019, 12:39 am
#3
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
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Long story short, they damaged my laptop and it's in a pretty bad shape. They were very apologetic about it and offered a hotel transfer to the airport and to compensate for the damage.
Should I be expecting more? Friends said they should comp the nights or some points...
Should I be expecting more? Friends said they should comp the nights or some points...
May 22, 2019, 12:45 am
#4
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May 22, 2019, 12:47 am
#5
Original Poster
Join Date: Apr 2018
Programs: krisflyer
Posts: 135
They dropped my backpack, which had a glass bottle and it broke. Ruining my laptop with pretty bad liquid damage with it ‘beyond economical repair’ as stated by the service centre. Hope that’s sufficient for you.
May 22, 2019, 12:50 am
#6
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May 22, 2019, 1:02 am
#7
Join Date: Oct 2000
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My backpack with my computer in it stays on MY back. Nobody else handles it. I don't keep a glass bottle with liquid in the same backpack as my computer, either. Or any bottle with liquids. Too many things could go wrong. I'm not prone to placing all the blame on the hotel in a situation like this. Lucky you if they are willing to pay for repairs.
May 22, 2019, 1:08 am
#8
Join Date: Nov 2013
Posts: 4,374
@clublounger those may be prudent tips for the future, but as it stands, the hotel owes OP a new laptop.
Hotel management should also ask OP how much he tipped the porter, and refund that tip (from the hotel's account - not the porter's pocket).
Hotel management should also ask OP how much he tipped the porter, and refund that tip (from the hotel's account - not the porter's pocket).
May 22, 2019, 2:44 am
#9
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Long story short, they damaged my laptop and it's in a pretty bad shape. They were very apologetic about it and offered a hotel transfer to the airport and to compensate for the damage.
Should I be expecting more? Friends said they should comp the nights or some points...
Should I be expecting more? Friends said they should comp the nights or some points...
We are sorry to learn that your laptop was damaged.
We would like to help follow up with the hotel if you could provide your reservation details to us via private mail here or by email below.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
May 22, 2019, 3:49 am
#10
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Things happen ...
good for you if you can get a new one by them.
Said that, my laptop travel always in my hand bag and my hand bag travel always with me, from my house to destination and come in my room with me.
good for you if you can get a new one by them.
Said that, my laptop travel always in my hand bag and my hand bag travel always with me, from my house to destination and come in my room with me.
May 22, 2019, 3:58 am
#11
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My backpack with my computer in it stays on MY back. Nobody else handles it. I don't keep a glass bottle with liquid in the same backpack as my computer, either. Or any bottle with liquids. Too many things could go wrong. I'm not prone to placing all the blame on the hotel in a situation like this. Lucky you if they are willing to pay for repairs.
May 22, 2019, 5:05 am
#12
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A million things could go wrong. And if you read the OP's situation fully, you'd see that the laptop wasn't actually broken. It was ruined by an unnamed liquid.
Poor decisions were made at several turns by the OP.
May 22, 2019, 5:09 am
#13
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May 22, 2019, 5:20 am
#14
Moderator: British Airways Executive Club, Marriott Bonvoy
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Probably depends on this detail.
Backpack properly dropped by the hotel vs the (inadvisable, in retrospect) liquid-filled-glass-bottle-in-a-backpack-with-a-laptop combo being just knocked in the course of normal luggage handling.
Backpack properly dropped by the hotel vs the (inadvisable, in retrospect) liquid-filled-glass-bottle-in-a-backpack-with-a-laptop combo being just knocked in the course of normal luggage handling.
Last edited by Oxon Flyer; May 22, 2019 at 5:25 am
May 22, 2019, 5:40 am
#15
Original Poster
Join Date: Apr 2018
Programs: krisflyer
Posts: 135
Point noted on keeping liquids separate from my laptop going forward. But I think in this instance it is entirely my perogative and frankly nothing to do with whether they should compensate me or not.