Water Issues at a Hotel (General Discussion)
#31
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#32
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#33
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#34
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#35
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It has happened to me several times over the years. Both Westin and Renaissance. Every time I got one nights stay worth of points without asking for compensation.
I agree about a hot shower being as fundamental to the room as a clean bed.
Alrhough I didn’t have to ask to get the points, I was a frequent stayer at these places.
I agree about a hot shower being as fundamental to the room as a clean bed.
Alrhough I didn’t have to ask to get the points, I was a frequent stayer at these places.
#36
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I had a 5 night stay at Westin Lagunamar Cancun a few years ago. The cold water tap in the shower dispensed hot water. The hot water tap dispensed scalding water. Hotel was sold out so they could not assign us to a new room. Repeated attempts by the hotel to fix the problem were only successful on the 4th day. (No idea how anyone ever used that room before.) I was refunded 20K of the 40K SPG points I used to pay for the room.
#37
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BTW, in situations where there’s a localised HW outage in the room and it’s just not an option to miss your shower and time is limited, collective wisdom says a quick/pragmatic fix is to go straight down to the health club/pool and use their showers instead. @:-)
Bit punchy though for a guest to expect the whole night to be comped when they haven’t bothered to report the issue and given the hotel the opportunity to investigate, fix or workaround the problem.
Bit punchy though for a guest to expect the whole night to be comped when they haven’t bothered to report the issue and given the hotel the opportunity to investigate, fix or workaround the problem.
Last edited by Oxon Flyer; May 19, 2019 at 6:43 am
#38
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#39
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I am not saying that anyone needs to agree with me. But I don't leave a lot of time when I am ready to take my shower and go (often to court leaving at 8am). If the shower isn't hot I didn't get what I expected.
#40
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I had a similar problem at the Courtyard in downtown Phoenix several months ago. I called after the stay and got 35,000 points, equivalent to the going rate for the hotel (I paid cash on corporate rate). I'm Titanium, if it matters.
In my situation, it was not just no hot water...no water at all. Just a bare trickle enough to brush my teeth and wash my face. I tried to call down to report it, but I also then learned that the phone in my room didn't work. As I was leaving for the day, I let the front desk know and got a "Yeah, it is the whole hotel. Sorry." No real concern for the fact that no one could shower...and no indication of when it would be corrected. It did get fixed that night, but there was never any communication/real apology from the hotel management about the situation. An email/note under the door would have gone a long way. I also mentioned it at check out and got no reaction. I finally called Marriott CS when I got home. The water thing happens, but the communication was the tipping point. As a contrast, the Westin Lake Mary/Orlando North was going to shut water down for a couple of hours overnight last week and notified all guests.
In my situation, it was not just no hot water...no water at all. Just a bare trickle enough to brush my teeth and wash my face. I tried to call down to report it, but I also then learned that the phone in my room didn't work. As I was leaving for the day, I let the front desk know and got a "Yeah, it is the whole hotel. Sorry." No real concern for the fact that no one could shower...and no indication of when it would be corrected. It did get fixed that night, but there was never any communication/real apology from the hotel management about the situation. An email/note under the door would have gone a long way. I also mentioned it at check out and got no reaction. I finally called Marriott CS when I got home. The water thing happens, but the communication was the tipping point. As a contrast, the Westin Lake Mary/Orlando North was going to shut water down for a couple of hours overnight last week and notified all guests.
#41
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I have no clue how the Marriott in Burbank heats their water. But, where I worked it only took 10-15 minutes between the time of reporting until hot water returned to the guest rooms. I get that people are sometimes rushed. Honestly, it's a probably a 45 second phone call.
#42
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I once had this water coming out of the bathroom faucet at a holiday inn. Got moved, new room had same issue. Complained to desk, complained to IHG, got nothing. Front desk would not even give me a bottle of water. Thanks IHG!
#43
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Did the water clear up after sitting for a few minutes? It already looks slightly clearer nearer the bottom than the top. That happens from time to time. It's tiny gas bubbles in the water.
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