Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Lifetime Status Has Me Worried About Complaining & Getting Booted

Lifetime Status Has Me Worried About Complaining & Getting Booted

Reply

Old May 10, 19, 12:08 pm
  #16  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 1,602
Originally Posted by Tedgrrrr View Post
...
Likely my fear is irrational, but still - you'd think Marriott would want to get rid of Lifetimers who don't spend much per night and get a lot of benefits.
This statement suggests that (1) the only reason for Lifetime Status is to reward past loyalty; (2) Lifetime members who find low room rates at full-service properties should be punished; (3) it would be good business for Marriott to renege on its promises; (4) Marriott can do in such a way that other members never find out about it; and (5) Marriott seeks to thrive by engaging in unethical business practices.

None of these hypotheses are valid.
jrpallante likes this.
Horace is online now  
Reply With Quote
Old May 10, 19, 12:13 pm
  #17  
Original Poster
 
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,128
Originally Posted by Horace View Post
This statement suggests that (1) the only reason for Lifetime Status is to reward past loyalty; (2) Lifetime members who find low room rates at full-service properties should be punished; (3) it would be good business for Marriott to renege on its promises; (4) Marriott can do in such a way that other members never find out about it; and (5) Marriott seeks to thrive by engaging in unethical business practices.

None of these hypotheses are valid.
Think about it though - with respect to points 3 and 4... if I were to get arbitrarily kicked out of LT status, and so did 500 other randoms, would you really take your business elsewhere vis-a-vis the biggest hotel chain in the world? or would you say "meh, the rates are good and the locations convenient, I'll keep staying there and hopefully it doesn't happen to me".

Not that I actually think Marriott would take LT away, but you never know.
rickg523 likes this.
Tedgrrrr is offline  
Reply With Quote
Old May 10, 19, 12:18 pm
  #18  
 
Join Date: Dec 2009
Location: COS
Programs: UA Plat/1.5MM, SPG P100, Marriott LTP(P, coming to you in Jan '19), Hertz Prez, CBP GE, et al
Posts: 1,790
Originally Posted by Tedgrrrr View Post
I don't know why you would think I'm a serial complainer - I said I rarely complain? 4 times in 10 years. But good idea re: the compliments.
Sorry, I may've read too quickly - I thought those were just examples you were throwing out. I'd hardly be worried about four complaints over 10 years, although it's never a bad idea to try to maintain at least parity between negative and positive feedback with a company you intend to sustain a relationship with over the long haul.
CCIE_Flyer is offline  
Reply With Quote
Old May 10, 19, 12:37 pm
  #19  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 1,602
Originally Posted by Tedgrrrr View Post
Think about it though - with respect to points 3 and 4... if I were to get arbitrarily kicked out of LT status, and so did 500 other randoms, would you really take your business elsewhere vis-a-vis the biggest hotel chain in the world? or would you say "meh, the rates are good and the locations convenient, I'll keep staying there and hopefully it doesn't happen to me".

Not that I actually think Marriott would take LT away, but you never know.
If Marriott were to make Lifetime Status a meaningless goal for current members by taking Lifetime Status away after members achieve it -- while still offering Lifetime Status as a published benefit and encouraging members to pursue it -- the consequences for the reputation of Marriott Bonvoy would be devastating.
Horace is online now  
Reply With Quote
Old May 10, 19, 1:37 pm
  #20  
 
Join Date: May 2005
Posts: 2,505
I provide positive feedback every time I pay for a night's stay. Bribing people to do the job you're also paying them to do is not a great strategy, and certainly not one many would subscribe to.
catocony is offline  
Reply With Quote
Old May 10, 19, 1:51 pm
  #21  
 
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold
Posts: 214
If I were you, I would be much more concerned about 1.2 million points given how frequently loyalty programs devalue these days!
dimon84 is offline  
Reply With Quote
Old May 10, 19, 2:15 pm
  #22  
 
Join Date: May 2005
Posts: 2,505
Originally Posted by dimon84 View Post
If I were you, I would be much more concerned about 1.2 million points given how frequently loyalty programs devalue these days!
Points are definitely a depreciating asset.
dimon84 likes this.
catocony is offline  
Reply With Quote
Old May 10, 19, 2:19 pm
  #23  
 
Join Date: Sep 2006
Location: HNL
Programs: UA 1K3MM, MR LT Plat, Hilton Gold
Posts: 1,804
I don't foresee anyone getting booted for chronic complaining - they'll just ignore you first.
Klarity7 likes this.
HNLbasedFlyer is offline  
Reply With Quote
Old May 10, 19, 5:02 pm
  #24  
 
Join Date: Dec 2009
Location: COS
Programs: UA Plat/1.5MM, SPG P100, Marriott LTP(P, coming to you in Jan '19), Hertz Prez, CBP GE, et al
Posts: 1,790
Originally Posted by catocony View Post
I provide positive feedback every time I pay for a night's stay. Bribing people to do the job you're also paying them to do is not a great strategy, and certainly not one many would subscribe to.
So that makes you basically a commodity type - and thereís nothing wrong with that. I look for something more, and recognize that I donít really deserve exceptional performance when I occasionally encounter it if I fail to recognize it at least from time to time.
CCIE_Flyer is offline  
Reply With Quote
Old May 10, 19, 9:15 pm
  #25  
 
Join Date: Oct 2009
Programs: AC, DL, Marriott, SPG, Fairmont, Best Western
Posts: 1,731
The T&C worshippers will say that Marriott reserve the right at its own discretion to terminate someone's membership for any or no readon. Fear the gods!
MasterGeek is offline  
Reply With Quote
Old May 10, 19, 9:44 pm
  #26  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 66,140
Originally Posted by Tedgrrrr View Post
Now that I'm Lifetime Titanium with points out the wazoo I am worried about giving Marriott a reason to kick me out of the program just so they can save money on lounge access/breakfast, and by taking away my points.
I truly mean this nicely, but this is a bit of conspiracy theory or unnecessary worry IMO. In what universe is a multi-billion dollar international conglomerate going to kick a Lifetime member out of the program for using a benefit it touts for being such?

BTW - if you have points out the wazoo, take a vacation & enjoy them

Cheers.
Horace, Newman and polinka like this.
SkiAdcock is offline  
Reply With Quote
Old May 11, 19, 4:03 am
  #27  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 11,819
This is a bizarre thread.
margarita girl is offline  
Reply With Quote
Old May 11, 19, 4:22 am
  #28  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Ambassador; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 4,950
I spend 125-150 nights a year at Marriott and have LT Titanium status (and current Ambassador status).

I doubt Marriott tracks people who assert the ultimate reservation guarantee, as its a local thing. I'm comfortable asserting the Ultimate Reservation Guarantee, 100 percent of the time it's covered. But ....with as many nights as I spend, its a once every 500 nights thing,. So unless you're having really bad luck, I wouldn't stress it.
andrewstahl likes this.
C17PSGR is offline  
Reply With Quote
Old May 11, 19, 5:02 am
  #29  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador
Posts: 4,784
Originally Posted by HNLbasedFlyer View Post
I don't foresee anyone getting booted for chronic complaining - they'll just ignore you first.
exactly. And if you cry wolf too much, a real issue may be ignored too, but that's about it.
Antarius is offline  
Reply With Quote
Old May 11, 19, 7:05 am
  #30  
 
Join Date: Feb 2009
Location: EWR
Programs: UA: Platinum, Marriott: Platinum
Posts: 102
How often do people actually complain? What does "complain" even mean in this context? Are people frequently lodging formal complaints with Marriott corporate? With individual properties? I stay in Marriotts over 100 nights a year, and I can think of no more than two or three incidents where anything went even remotely wrong. And even then there was no reason complain -- I just had a brief conversation with the front-desk agent or a manager to resolve the issue.

Anyway, I don't think you have to worry about Marriott booting you from the loyalty program.
jed012788 is offline  
Reply With Quote

Thread Tools
Search this Thread