Elite guarantee not honored
Jul 12, 2019, 2:54 pm
#61
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
It seems to be a secret now, but a lurker might be able to check for you. Having the word convention or resort in the hotel's name is NOT definitive.
Once upon a time, there was a list of convention and resort hotels posted on FT by Starwood Lurker. If you can find that, it should indicate whether the property was a convention hotel at that time.
Once upon a time, there was a list of convention and resort hotels posted on FT by Starwood Lurker. If you can find that, it should indicate whether the property was a convention hotel at that time.
Jul 12, 2019, 6:54 pm
#62
Join Date: Sep 2008
Posts: 7,875
having screenshots proves nothing by the way. It only proves that when you booked it was what you requested. One can change it between time of booking until checkin. The chances of that happening is probably not that great. But I can see hotels using this excuse to not pay out on the guarantee if they really want to go down that road.
Having said that, I also take screen shots and save all emails.
Having said that, I also take screen shots and save all emails.
Jul 12, 2019, 6:57 pm
#63
Join Date: Sep 2008
Posts: 7,875
this happened to me at a low tier brand last year. I had a confirmation for a king bed, got a queen bed. I called the front desk and the night manager said they only had queen beds at their property...I mentioned the elite benefit guarantee as well and he said he couldn’t give me any money until his manager came in at 10am (I was leaving at 6am).
Jul 13, 2019, 1:12 am
#64
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 482
JW Marriott in Chicago states on the booking page "Please note-As a Convention/Resort Network hotel, late check-outs and upgrades are not guaranteed and are based upon availability." Don't know if that is universal as I apparently miss most of these "special" hotels. I had no issues with the 4PM checkout.
Jul 13, 2019, 2:22 am
#65
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
It seems to be a secret now, but a lurker might be able to check for you. Having the word convention or resort in the hotel's name is NOT definitive.
Once upon a time, there was a list of convention and resort hotels posted on FT by Starwood Lurker. If you can find that, it should indicate whether the property was a convention hotel at that time.
Once upon a time, there was a list of convention and resort hotels posted on FT by Starwood Lurker. If you can find that, it should indicate whether the property was a convention hotel at that time.
Westin Phoenix not listed as a convention hotel.
Jul 15, 2019, 7:56 am
#66
Join Date: Mar 2014
Location: PA
Programs: AA-EXP, Marriott(T)
Posts: 208
I got this reply after being bonvoyed and not getting 750 points in lieu of breakfast for a REN property without a lounge.
"If you believe that compensation is due with respect to any aspect of the Elite Benefits Guarantee, you must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation."
I just wanted the points but that was denied. How am I supposed to know if the points will or will not be deposited prior to check out?
The last three stays for me have had all of the points wrong. I had a good run with correct postings but I guess that's over. V
"If you believe that compensation is due with respect to any aspect of the Elite Benefits Guarantee, you must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation."
I just wanted the points but that was denied. How am I supposed to know if the points will or will not be deposited prior to check out?
The last three stays for me have had all of the points wrong. I had a good run with correct postings but I guess that's over. V
Jul 15, 2019, 9:34 am
#67
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I got this reply after being bonvoyed and not getting 750 points in lieu of breakfast for a REN property without a lounge.
"If you believe that compensation is due with respect to any aspect of the Elite Benefits Guarantee, you must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation."
I just wanted the points but that was denied. How am I supposed to know if the points will or will not be deposited prior to check out?
The last three stays for me have had all of the points wrong. I had a good run with correct postings but I guess that's over. V
"If you believe that compensation is due with respect to any aspect of the Elite Benefits Guarantee, you must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation."
I just wanted the points but that was denied. How am I supposed to know if the points will or will not be deposited prior to check out?
The last three stays for me have had all of the points wrong. I had a good run with correct postings but I guess that's over. V
Jul 15, 2019, 11:16 pm
#68
Join Date: Mar 2014
Location: PA
Programs: AA-EXP, Marriott(T)
Posts: 208
Jul 16, 2019, 12:49 am
#69
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 482
I got this reply after being bonvoyed and not getting 750 points in lieu of breakfast for a REN property without a lounge.
"If you believe that compensation is due with respect to any aspect of the Elite Benefits Guarantee, you must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation."
I just wanted the points but that was denied. How am I supposed to know if the points will or will not be deposited prior to check out?
The last three stays for me have had all of the points wrong. I had a good run with correct postings but I guess that's over. V
"If you believe that compensation is due with respect to any aspect of the Elite Benefits Guarantee, you must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation."
I just wanted the points but that was denied. How am I supposed to know if the points will or will not be deposited prior to check out?
The last three stays for me have had all of the points wrong. I had a good run with correct postings but I guess that's over. V
I see those as slightly different situations. Have you spoken with the hotel? I just had my 1000 welcome points not post from a Ren, and they were pretty quick at just sending me 1000 extra points.
I have generally started asking at checkout to make sure they have any extra points like green night or no lounge or whatevers credited before I checkout though because it has been a bit inconsistent from time to time.
Jul 16, 2019, 5:13 pm
#70
Join Date: Apr 2002
Location: San Juan Capistrano, CA
Programs: Bonvoy Titanium, Hilton Diamond, AA 2.5 MM, United Gold, Hyatt Globalist
Posts: 2,460
BONVOYED!!
Well, I finally got my response. Apparently, there is no compensation for the failure to comply with the "guaranteed" 4 p.m. checkout. So, the late checkout "guarantee" is not guaranteed in any way. It's just a BS phrase that is being used by Bonvoy with no meaning whatsoever. Really irritating.
Jul 16, 2019, 10:33 pm
#72
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 480
If a property that falls under the guarantee of a 4pm checkout, tried to deny me, I'd just use/stay in the room and if housekeeping came and knocked, I'd politely tell them I have a 4pm checkout and to come back then. What a joke.
Jul 16, 2019, 10:40 pm
#73
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Jul 16, 2019, 10:57 pm
#74
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 480
Haha. Nope, but I expect to be able to utilize my "guaranteed" perks that I've earned, should I really need to take advantage of them.
I'm far from a DYKWIA type, but I expect a minimum amount of a service standard, and if I'm not getting it, I will politely inform the business of my displeasure and provide them the opportunity to remedy. From that point, I'll escalate as needed. Both up the chain, and my demeanor.
My MIL is one of those people who will just let herself be walked all over. A waiter could could literally spit on her food in front of her, and she would say nothing.
I'm far from a DYKWIA type, but I expect a minimum amount of a service standard, and if I'm not getting it, I will politely inform the business of my displeasure and provide them the opportunity to remedy. From that point, I'll escalate as needed. Both up the chain, and my demeanor.
My MIL is one of those people who will just let herself be walked all over. A waiter could could literally spit on her food in front of her, and she would say nothing.
Jul 17, 2019, 6:41 am
#75
Join Date: Aug 2018
Posts: 902
That’s what cc authorizations at check-in are for. You’d get charged a late check-out fee.