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Recently had a 3 night stay at a Marriott property where I checked out around 10:00 pm. I had to do it in person, due to changing the card on the reservation, and couldn't do it on the app after midnight.
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights? |
Originally Posted by IMissThe747
(Post 35806803)
Recently had a 3 night stay at a Marriott property where I checked out around 10:00 pm. I had to do it in person, due to changing the card on the reservation, and couldn't do it on the app after midnight.
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights? |
During a multi-night stay in Asia (which was booked separately in blocks of 1-night stays) one night was comped by the hotel as the AC did not work at all; this of course screws up my plans for the total night count before the end of the year. Is there any point in asking for that night to be added to my total room nights since I was there that night (as well as before and after that night)? Or would that be a lost cause?
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Originally Posted by puchong
(Post 35807904)
During a multi-night stay in Asia (which was booked separately in blocks of 1-night stays) one night was comped by the hotel as the AC did not work at all; this of course screws up my plans for the total night count before the end of the year. Is there any point in asking for that night to be added to my total room nights since I was there that night (as well as before and after that night)? Or would that be a lost cause?
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Originally Posted by IMissThe747
(Post 35806803)
Recently had a 3 night stay at a Marriott property where I checked out around 10:00 pm. I had to do it in person, due to changing the card on the reservation, and couldn't do it on the app after midnight.
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights? Too bad it didn't just happen automatically, but they did fix it promptly and professionally. |
Originally Posted by puchong
(Post 35807904)
During a multi-night stay in Asia (which was booked separately in blocks of 1-night stays) one night was comped by the hotel as the AC did not work at all; this of course screws up my plans for the total night count before the end of the year. Is there any point in asking for that night to be added to my total room nights since I was there that night (as well as before and after that night)? Or would that be a lost cause?
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Originally Posted by Nazdoom
(Post 35823920)
I'm pretty sure I received EQNs + arrival gift points when I had a stay comped (only happened one time). If you have the folio and it shows check in and out date, I would give it a try.
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Originally Posted by Nazdoom
(Post 35823920)
I'm pretty sure I received EQNs + arrival gift points when I had a stay comped (only happened one time). If you have the folio and it shows check in and out date, I would give it a try.
Originally Posted by cfischer
(Post 35824121)
Agreed it is worth a try. May not work out and OP will need a BU plan
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