Ambassador Elite Gift - Received in the Mail
#31
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,138
Just got home from a week in my San Francisco office to find... nothing in the mail for me from Marriott. Don’t get me wrong, I didn’t even really want this gift, but after spending 117 nights and around $30,000 in Marriott properties last year, then being excluded from the recent targeted promo, not hearing at all from my ambassador in months, getting redirected to the Titanic elite line a couple times when calling in recently, and now this... I’m not really feeling any love for the business I do with them.
OT - but if you post your displeasure with lack of Ambassador engagement in the master Ambassador thread, the lurkers get involved and get you a better one. They seem to be focusing on this now.
Would be better if they were more proactive, but at least there is a remedy.
https://www.flyertalk.com/forum/marr...thread-62.html
If you scroll back through the last couple of pages, many examples of this.
#32
Join Date: Oct 2012
Location: Pittsburgh
Programs: AA Executive Platinum, Marriott Ambassador & Lifetime Titanium, Hilton Gold
Posts: 224
Just got home from a week in my San Francisco office to find... nothing in the mail for me from Marriott. Dont get me wrong, I didnt even really want this gift, but after spending 117 nights and around $30,000 in Marriott properties last year, then being excluded from the recent targeted promo, not hearing at all from my ambassador in months, getting redirected to the Titanic elite line a couple times when calling in recently, and now this... Im not really feeling any love for the business I do with them.
#34
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,542
#36
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I had my record number of stays last year (over 200) and record spend (over 40K) yet received no targeted promotions and to date no Ambassador gift. I have 11 award nights coming up in May and if Im not surprised and delighted will definitely be irritated and confused
#37
Suspended
Join Date: Apr 2019
Programs: Marriott Ambassador
Posts: 117
Mine arrived today. One of the two pens doesn't work. Oh yeah, all of the benefits and perks that Flueck lists as coming with ambassador status are basically just titanium benefits and perks. Thanks for reminding me that I really don't need to put in the extra effort for ambassador. The membership card doesn't even list the ambassador desk telephone number. It instead tells you to email Marriott. As if Marriott responds to email. What a joke. Maybe I'll use a hole puncher to turn the card into a bag tag.
#38
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,778
Seeing that the pack contains amb member card, I would guess every amb will get them ..... eventually ... depends on the speed of postal service in members area
#39
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Possibly - but not likely. These are probably being sent out in batches, and obviously there will be variations in delivery time once turned over the the postal service. Having said that, of course Marriott IT will inevitably be involved in the process, and so it's prone to a good degree of error...
#40
Join Date: Aug 2018
Location: NYC
Programs: AA EXP; Marriott Ambassador; Hyatt Globalist; B6 Mosaic
Posts: 49
One more data point here. Several of my co-workers on my current project also have AMB status. They all received theirs Tuesday/Wednesday. I just got home from a week on client site and... no love.
Additional factors:
- Im the middle of the pack for both my first and last names, so I dont think theyre batching alphabetically.
- Im also the middle of the pack for my LT status, so I dont think theyre batching by number of elite years or LT status.
- Were a geographically dispersed team, including two AMBs in my city, so geographic/regional batching seems out.
Im sure theyll send me one... eventually. It would be really bad business to only surprise and delight some of your high value customers. (They might even send it globally, who knows?) Otherwise, the Bonvoy exodus would continue. But it took them 3+ months to fix my account after the loyalty cutover wiped out my account history, including about a decade of elite status, and it took 4+ months to get an Ambassador assigned. So, I figure if trend stays consistent, Ill be getting mine as a Thanksgiving gift. Lol
Additional factors:
- Im the middle of the pack for both my first and last names, so I dont think theyre batching alphabetically.
- Im also the middle of the pack for my LT status, so I dont think theyre batching by number of elite years or LT status.
- Were a geographically dispersed team, including two AMBs in my city, so geographic/regional batching seems out.
Im sure theyll send me one... eventually. It would be really bad business to only surprise and delight some of your high value customers. (They might even send it globally, who knows?) Otherwise, the Bonvoy exodus would continue. But it took them 3+ months to fix my account after the loyalty cutover wiped out my account history, including about a decade of elite status, and it took 4+ months to get an Ambassador assigned. So, I figure if trend stays consistent, Ill be getting mine as a Thanksgiving gift. Lol
#41
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Mine came in today.
I checked the tracking ... it was drop shipped from Chicago on the 23rd, then turned over to USPS when I got to my city,
And, every year, we've had the same complaints that some people get them earlier than others
I checked the tracking ... it was drop shipped from Chicago on the 23rd, then turned over to USPS when I got to my city,
And, every year, we've had the same complaints that some people get them earlier than others
#42
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
And when it comes to gifts from Elite programs I subscribe to the "it's the thought that counts" philosophy. Do I need this laptop bag or pens? Ummm. Not so much. But I do appreciate the gesture.
#43
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,165
I got one, even though I'm a Fauxbassador Elite
I'd prefer a "surprise and delight" on my pair of 60K points reservations next month over this though...
I'd prefer a "surprise and delight" on my pair of 60K points reservations next month over this though...
#44
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,116
I received one as well. The gesture is nice, but the quality of the bag and pens is poor, like Daiso Japan Store. I would have rather seen a personalized card and renewed commitment to improving Ambassador Elite perks rather than the money spent on this.. gesture.
#45
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I dont think this package is related to the targeted Surprise & Delight. Have 11 nights of St Regis points stays coming up in May and really hope I am targeted.