So I just got bonvoyed.... AGAIN!

Old Apr 22, 2019, 9:58 pm
  #16  
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Can't help but notice most of the good experiences were at legacy Starwood properties...not surprising given the elevated level of CS and elite recognition, relatively speaking...
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Old Apr 22, 2019, 10:14 pm
  #17  
 
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Originally Posted by DJ_Iceman
I disagree. He wasn't lied to OR convinced that he was "super-duper special" with no real benefits to back up the hype.
In the last 90+ nights and 30+ stays I've had since the two rewards programs merged, I've been upgraded to a suite a grand total of zero times. Prior to the two programs merging, I was upgraded at least one third of the time to a suite; that made me feel super duper special (especially when I paid for the cheapest room at the Sheraton Grand Chicago and got upgraded to the Presidential Suite for my 4 night stay).
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Old Apr 22, 2019, 10:29 pm
  #18  
 
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The lack of bikini models in the suite is very disturbing.

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Old Apr 22, 2019, 11:39 pm
  #19  
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The Westin Riverwalk is a great property. Back when I was lowly gold at SPG, I got an email from Ingrid, one of their "Westin Experience Specialist" at the property. After I replied back to her question of why I was visiting, she went ahead and upgraded my room to a high floor river view room a month before my arrival date (I booked a cheap room). Once we were checked in, she sent up the following items to our room, including a bunch of free drink coupons. Based on the OP's experience, it looks like this property hasn't lost its touch.

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Old Apr 23, 2019, 1:51 am
  #20  
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Is there a joke here that Im missihg?

your alleged bonvoy-Ing pales in comparison to what so many others have experienced.
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Old Apr 23, 2019, 3:29 am
  #21  
 
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I wish I was bonvoyed that way too. I had 27 stays in 2019, 20 in full-service properties. 1-2 nights each. I was upgraded to suites exactly one time at Le Royal Meridien Abu Dhabi. Stays were in the Middle East and Europe. I have decided titanium is not worth for me to pursue in 2019.
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Old Apr 23, 2019, 6:45 am
  #22  
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Originally Posted by Sam P. Goodman
OP, that's not being Bonvoyed. What you're describing is called being "SPG'd."
couldn't agree more....
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Old Apr 23, 2019, 7:55 am
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Originally Posted by CatchFlightsNotFeelings
Is there a joke here that I’m missihg?



yes, it is called sarcasm. may be difficult to detect in the written form, especially if English is not your native language.
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Old Apr 23, 2019, 8:40 am
  #24  
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I think the title of this thread should be changed... 'bonvoyed' has a negative connotation so I was expecting a really good gripe/complaint/issue in this instead of positive things. As someone earlier suggested, perhaps SPG'd instead of Bonvoyed
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Old Apr 23, 2019, 11:13 am
  #25  
 
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Hi Folks

Since the merger I have received zero room upgrades. I was batting pretty close to 1000 in the past. I am Platinum. I won't be doing anything to keep status this year.

YXEG
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Old Apr 23, 2019, 1:03 pm
  #26  
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I had a very low suite upgrade hit rate at "old" Marriott Platinum and a zero (without SNA) hit rate as a Bonvoy Titanium. However, my two SNA requests in 2019 have been successful and yielded legit full suites.

So on the whole, I'm okay with that. I had a high suite hit rate in my 3 years as SPG Platinum (2010-2012), but since most of my lifetime stays have been on the Marriott side I'm accustomed to a lack of upgrades. The ability to play SNAs at Marriott brands is actually an improvement.

My Bonvoy-related complaints are simple: (a) poor IT systems, (b) poor customer service, and (c) a crazy convoluted matrix of benefits that makes it rather difficult to figure out what Titaniums should receive by brand.
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Old Apr 23, 2019, 2:30 pm
  #27  
 
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I have 10 SN's sitting in my account. And even as a titanium, I am not sure if i'll get a decent upgrade on my visit to Bahamas in a month.
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Old Apr 23, 2019, 2:58 pm
  #28  
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Originally Posted by uscgto
I have 10 SN's sitting in my account. And even as a titanium, I am not sure if i'll get a decent upgrade on my visit to Bahamas in a month.
As someone who has never had a SNA expire, don't just hold them for aspirational properties. I try my best to burn them in the year I earn them.
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Old Apr 23, 2019, 2:59 pm
  #29  
 
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I think it depends on the property. Some take elite status seriously, some seem not to care at all. As a Titanium so far this year I have been upgraded to the Presidential Suite (JW Marriott Atlanta Buckhead) and totally dissed (Marriott Boston Copley Place). My experience is the recognition factor has improved since the elite level name changes, but the upgrades or lack thereof have not. As a side note, I have only gold status at Hilton and stayed at the Canopy Wharf in DC this past weekend because it was walking distance to where I needed to be. (I am loyal to Marriott and seldom stay anywhere else). Received a room upgrade, free full breakfast and three texts to ask if everything was ok. An eye opener for sure.
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Old Apr 23, 2019, 3:04 pm
  #30  
 
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Originally Posted by pinniped

My Bonvoy-related complaints are simple: (a) poor IT systems, (b) poor customer service, and (c) a crazy convoluted matrix of benefits that makes it rather difficult to figure out what Titaniums should receive by brand.
A. Agreed .... the issue with SNA cant be applied to prepaid rate is annoying.
And yet some hotel manage to get SNA available for prepaid rate.
It have been 2 months since Bonvoy and yet the issue still there.

B. I got a capable ambassador handle me, so I was lucky enough never have to contact cs.

C. The convoluted matrix are indeed annoying, added with some properties failed to train their fd properly.
But so far I never experience any issues with my stays.

To be honest, I dont see much difference in hotel treatment between spg plt and bonvoy amb.
I was spg plt last year and manage to reach amb for 2019.
The upgrade rate still the same and the suite upgrade rate is not improved so far.


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