How is FHR recognizing VS Plat/titanium in 2019
Apr 15, 2019, 9:31 am
#1
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Original Poster
Join Date: Dec 2016
Posts: 319
How is FHR recognizing VS Plat/titanium in 2019
Besides $100 spa/dining credit, how is Amex FHR benefits( service/welcome gift/upgrades) comparing to Plat/titanium in 2019 for Mariott's luxury hotel, Such as Edition, RC, St Regis,...etc.
Please share your experience.
Reports been told that in Asia, hotel usually giving more generous welcome fruit/ gift and personalize service for FHR holders without any hotel status Versus our Platinum.
But also heard that Plat/titanium is more possibly to upgrade to a suite , FHR is usually strict to 1~2 step upgrades.
Please share your experience by using both side. Which have better benefit and recognizing
Please share your experience.
Reports been told that in Asia, hotel usually giving more generous welcome fruit/ gift and personalize service for FHR holders without any hotel status Versus our Platinum.
But also heard that Plat/titanium is more possibly to upgrade to a suite , FHR is usually strict to 1~2 step upgrades.
Please share your experience by using both side. Which have better benefit and recognizing
Apr 15, 2019, 9:57 am
#2
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Join Date: Dec 2016
Posts: 319
I just log in to my Marriott account and I comparing to Amex FHR rate Vs Marriott member rate at JW Marriott Phu Quoc,
Amex: $900/2nights
Marriott: $ 816/2 nights, free cancel, even cheaper for non cancelation rate!
The FHR $100 credits is included in the rate, its rate are much more expensive than Marriott rate , not worth it if you got Plat above status! I thought they are giving the same rate.
Amex: $900/2nights
Marriott: $ 816/2 nights, free cancel, even cheaper for non cancelation rate!
The FHR $100 credits is included in the rate, its rate are much more expensive than Marriott rate , not worth it if you got Plat above status! I thought they are giving the same rate.
Apr 15, 2019, 11:48 am
#5
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Apr 15, 2019, 12:13 pm
#6
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Apr 16, 2019, 1:29 am
#7
Join Date: Sep 2014
Posts: 337
Likewise with Virtuoso rates. These, similarly to FHR, can be combined with your existing Marriott status.
I have anecdotally found that the treatment (room upgrades, etc.) when combining both SPG Plat status & a Virtuoso rate to be much better than Plat status alone, in Asia.
I have anecdotally found that the treatment (room upgrades, etc.) when combining both SPG Plat status & a Virtuoso rate to be much better than Plat status alone, in Asia.
Apr 16, 2019, 8:42 am
#8
Join Date: Jun 2013
Location: RDU
Posts: 735
Likewise with Virtuoso rates. These, similarly to FHR, can be combined with your existing Marriott status.
I have anecdotally found that the treatment (room upgrades, etc.) when combining both SPG Plat status & a Virtuoso rate to be much better than Plat status alone, in Asia.
I have anecdotally found that the treatment (room upgrades, etc.) when combining both SPG Plat status & a Virtuoso rate to be much better than Plat status alone, in Asia.
Apr 20, 2019, 6:30 am
#9
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I didn't really understand the point of the thread as the OP seemed to be suggesting that FHR and elite benefits were mutually exclusive, when they clearly are not.
It's worth pointing out that it's not just FHR (via the Amex Plat) that provides this but also Hotel Collection (via the Amex Gold).
It's worth pointing out that it's not just FHR (via the Amex Plat) that provides this but also Hotel Collection (via the Amex Gold).
Apr 21, 2019, 4:58 am
#10
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
I didn't really understand the point of the thread as the OP seemed to be suggesting that FHR and elite benefits were mutually exclusive, when they clearly are not.
It's worth pointing out that it's not just FHR (via the Amex Plat) that provides this but also Hotel Collection (via the Amex Gold).
It's worth pointing out that it's not just FHR (via the Amex Plat) that provides this but also Hotel Collection (via the Amex Gold).
Apr 21, 2019, 7:03 am
#11
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
Note that for many properties, FHR rules say that they won't upgrade beyond some particular room category, so there might one be any additional upgrade possible under FHR. Similarly, if you book a sufficiently high category room, FHR rules can imply that you're not entitled to any further upgrade even if available.
Apr 21, 2019, 9:23 am
#12
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
I have had two stays in the last month. One a non Marriott FHR where I was upgraded to a suite and the second room was upgraded to a deluxe room with extremely good FHR recognition. The other was a Westin I stay at regularly ( Westin Michigan Ave) where I have yet to see a suite ever or even a large regular room in a number of stays. Not even a mention of my status (lifetime titanium) other than saying I could have a late checkout. For leisure stays I am looking at shifting to the FHR when rates are reasonably close.
Apr 28, 2019, 4:59 am
#13
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Checking FHR, Virtuoso, and Marriott.com pricing for St Regis Singapore on 13-15 jun I got these price :
FHR $330
Virtuoso $327
Marriott $325 (member rate) $331 (regular rate)
All rate have similar cancellation policy (1 day before check in)
And yet FHR and Virtuoso manage to give $100 (S$137)hotel credit (F&B only I believe), breakfast for 2 and upgrade if available
Member rate however, not include breakfast (elite could choose to have breakfast form welcome amenity), no f&b credit, and no upgrade if member are silver or below tier.
Does hotel pay less comission for FHR and Virtuoso compare to direct booking through Marriott com?
Because the price difference between Marriott own price vs the other two is pretty much negligible to cover the cost of those extra benefit.
(assuming guest used all their f&b credit)
FHR $330
Virtuoso $327
Marriott $325 (member rate) $331 (regular rate)
All rate have similar cancellation policy (1 day before check in)
And yet FHR and Virtuoso manage to give $100 (S$137)hotel credit (F&B only I believe), breakfast for 2 and upgrade if available
Member rate however, not include breakfast (elite could choose to have breakfast form welcome amenity), no f&b credit, and no upgrade if member are silver or below tier.
Does hotel pay less comission for FHR and Virtuoso compare to direct booking through Marriott com?
Because the price difference between Marriott own price vs the other two is pretty much negligible to cover the cost of those extra benefit.
(assuming guest used all their f&b credit)
Apr 28, 2019, 2:00 pm
#14
Join Date: Oct 2015
Posts: 733
Ritz Carlton Guangzhou in January 2019: FHR with Titanium (Plat Premier back then) number attached. Amex FHR rep added my Marriott number in advance of my stay and stay appeared in my Marriott app reservations list. I did receive EQNs and points and even welcome gift points afterwards.
At check-in welcomed as FHR member, no reference of Plat Premier status or benefits. Check-in confirmation page they asked me to sign said "Status: Rewards Member". I pointed this out and she looked at my profile and said it was an error as she could see my status. She said I was upgraded up one or two categories to a deluxe room with a view. I enquired about suites and she said they were all sold out (almost a full house) and she promised that she had given me the best available room.
Room had a fruit basket and note recognizing FHR. Nice view, but a bit of a dated room (old carpet and TV, etc) and small (admittedly I received 95+% average for suite upgrades in Asia so any non-suite will feel small). I went out for a walk around and on the ride back happened to check the app to see if they were truly out of suites, however several suite categories were still available for sale. Upon return my keycard also didn't work so when I went back to the front desk I asked if I could chat with the duty manager. Front Office Manager came out, asked where we should talk (she suggested club lounge), so we went up and I expressed my frustration about when properties lie about suite availability (if you don't want to upgrade, just be transparent, don't invent a disprovable reason) and likewise about the lack of titanium recognition. I didn't ask for anything, just felt the feedback might help the generally service-oriented brand.
I got a sincere apology and she went off to check, and sure enough, had a suite available for me. The property has a Cantonese restaurant recently recognized by Michelin (one of the first two in Guangzhou) and they encouraged me to use my 100USD credit there. I ordered lunch for two people by picking random a la carte options and they also sent us a few extra dishes they really wanted us to try. It was a really lovely gesture with some great food.
In short: they probably wouldn't have even known or cared about titanium status if I hadn't brought it up. They really care about FHR more and acted as if that was my only status.
At check-in welcomed as FHR member, no reference of Plat Premier status or benefits. Check-in confirmation page they asked me to sign said "Status: Rewards Member". I pointed this out and she looked at my profile and said it was an error as she could see my status. She said I was upgraded up one or two categories to a deluxe room with a view. I enquired about suites and she said they were all sold out (almost a full house) and she promised that she had given me the best available room.
Room had a fruit basket and note recognizing FHR. Nice view, but a bit of a dated room (old carpet and TV, etc) and small (admittedly I received 95+% average for suite upgrades in Asia so any non-suite will feel small). I went out for a walk around and on the ride back happened to check the app to see if they were truly out of suites, however several suite categories were still available for sale. Upon return my keycard also didn't work so when I went back to the front desk I asked if I could chat with the duty manager. Front Office Manager came out, asked where we should talk (she suggested club lounge), so we went up and I expressed my frustration about when properties lie about suite availability (if you don't want to upgrade, just be transparent, don't invent a disprovable reason) and likewise about the lack of titanium recognition. I didn't ask for anything, just felt the feedback might help the generally service-oriented brand.
I got a sincere apology and she went off to check, and sure enough, had a suite available for me. The property has a Cantonese restaurant recently recognized by Michelin (one of the first two in Guangzhou) and they encouraged me to use my 100USD credit there. I ordered lunch for two people by picking random a la carte options and they also sent us a few extra dishes they really wanted us to try. It was a really lovely gesture with some great food.
In short: they probably wouldn't have even known or cared about titanium status if I hadn't brought it up. They really care about FHR more and acted as if that was my only status.
May 24, 2019, 1:56 pm
#15
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
If I book an FHR Prepaid rate, do I get Bonvoy credit for the stay?
By booking prepaid, I get the 5X Amex Points but don't want to lose the Bonvoy credit
By booking prepaid, I get the 5X Amex Points but don't want to lose the Bonvoy credit