Titanium Account Seriously Broken
Apr 13, 2019, 9:15 am
#1
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Titanium Account Seriously Broken
Don't know why I'm just noticing this. Hey, I'm busy and don't have the time to audit my account after every stay. I guess I'll have to be on top of it and bill my time to Bonvoy!! 
Every stay this year - every one - has posted at 1 point per dollar. Also, zero elite bonus. I'll have to go through every folio and add up what I'm owed. Easily in the upper 10k's of points missing.
Oh yeah, haven't been eligible for a promotion since I merged accounts last summer.
Bonvoyed!!
Every stay this year - every one - has posted at 1 point per dollar. Also, zero elite bonus. I'll have to go through every folio and add up what I'm owed. Easily in the upper 10k's of points missing.
Oh yeah, haven't been eligible for a promotion since I merged accounts last summer.
Bonvoyed!!
Apr 13, 2019, 1:42 pm
#5
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Apr 15, 2019, 8:06 am
#6
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Apr 15, 2019, 8:17 am
#7
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,178
I have. All my stays are posting like clockwork, it's just they're posting incorrectly at only 1 point/$ and zero elite bonus. I discovered this when dealing with a recent stay. It took several emails back and forth until the person on the other end of the line added a random number of points as a gesture of 'goodwill'. This won't be a pretty conversation once I have the number all sorted out.
Apr 15, 2019, 8:20 am
#8
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I would call again and talk to a different rep. The "goodwill gesture" is just bizarre -- We don't know how to fix your problem but here's fewer points than you deserve, because we're so generous.
Apr 15, 2019, 4:59 pm
#10
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Apr 15, 2019, 5:40 pm
#11
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Join Date: Sep 1999
Location: New York, NY, USA
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I don't think your Titanium account is broken. Same issue happened to me, as well as other FTers, from time to time. IMHO, it is a Marriott posting system issue or properties don't know how to use posting tool properly.
Apr 15, 2019, 8:50 pm
#12
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It's not a property misusing the posting tool, unless by some amazing coincidence every. single. property I've stayed at this year has the same problem using the tool.
It also doesn't account for how I've not been eligible for any promotion since last August when I merged accounts.
In other words, my account is broken.
Apr 15, 2019, 9:11 pm
#13
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Join Date: Sep 1999
Location: New York, NY, USA
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I have had several others which were corrected after multiple follow ups. 
I have not been able to sign up for any targeted promo since merger either. Nothing new.
Last edited by TerryK; Apr 15, 2019 at 9:20 pm
Apr 15, 2019, 9:17 pm
#14
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Heck, even when I am targeted, I get the email, click the link which directs me to log in where it says I'm not eligible.