More of a typo, actually I don’t really think it’s helpful to attempt to move this into another SPG sucked thread - clearly a number of us used Your24 benefits extensively and now we cannot, despite them effectively having been elevated to be the one benefit only made available to top tier customers. It’s not unreasonable to expect people to bemoan this on an Internet forum about the programme.

If you were talking to the hotel reception that’s just early check-in, not Your24. Most hotels will of course make it possible whenever they can, but has nothing to do with the Bonvoy programme.

I believe the formal rule is that you need to make the Y24 request at least 2 days before the stay starts.

I made my first (and only) Y24 request 3 days before my stay by calling the generic ambassador line and it was handled without an issue. I was a little surprised because it was at a hotel that had, on multiple occasions, denied me late checkout. However, my Y24 was rather “mild”. I had a reservation for Tuesday through Thursday nights, and wanted to check in at 10am Wednesday and out at 10pm Friday.

I am the first to bemoan Y24 on this forum, as it continues to be the sham it was during SPG times (at least since, very early in the program’s inception, properties learned how to sidetrack it with “projected occupancies”). What I was talking about—rather off-topically, I admit—is that nowadays everything seems to be a childish argument of “Bonvoy does XYZ bad, remember how SPG did XYZ brilliantly, spotlessly and how wonderful it was back then”. It’s just selective memorization only to try to prove a point, while that same point could be proved without the need to imprint any fake memories. And I say this coming from the SPG side and never once being to a Marriott before the merger. SPG was a great program, and I liked it a lot, as I like Bonvoy now. But SPG had tremendous service and deliverance issues, not unlike Bonvoy does now. Specifically relating to Y24, I had to open a few tickets because of recalcitrant properties with bogus denials (at least on one occasion I had my Y24 request turned down but was offered a paid late check-out option for the exact same timetable) and SPG always stood by them, saying it was the properties’ call and there was nothing they could, or wanted to, do.

[Removed quote from removed post]

Regardless of the accuracy or otherwise of that, the point remains that Your24 was highly variable under SPG, just as it is now. I had some epic fails under the former SPG system and some notable successes under Marriott, but I’m not making any definitive judgements until there’s more data ( by which time I will have been unceremoniously booted out for lack of spend, making it moot).

Could the 24/7 team have seen that your own Ambassador was handling the request?