Strange Loss Prevention Notice Slipped Under Door. Anyone get this?
#31
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You may consider that good costumer relations. I'll stand by my Chaney interpretation.
#32
Join Date: Nov 2013
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Almost surely, yes, elites are less likely to steal.
And, as a matter of customer relations, an elite who stays a lot and steals the occasional towel may still be worth having as a customer.
I would reckon most towels are not actually stolen, but simply misplaced. I've been in hotels where I started with 4 towels but ended up having 3 because housekeeping neglected to replace one.
I use premium organic cotton bath towels at home and have no need to steal any hotel's.
And, as a matter of customer relations, an elite who stays a lot and steals the occasional towel may still be worth having as a customer.
I would reckon most towels are not actually stolen, but simply misplaced. I've been in hotels where I started with 4 towels but ended up having 3 because housekeeping neglected to replace one.
I use premium organic cotton bath towels at home and have no need to steal any hotel's.
#33
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Almost surely, yes, elites are less likely to steal.
And, as a matter of customer relations, an elite who stays a lot and steals the occasional towel may still be worth having as a customer.
I would reckon most towels are not actually stolen, but simply misplaced. I've been in hotels where I started with 4 towels but ended up having 3 because housekeeping neglected to replace one.
I use premium organic cotton bath towels at home and have no need to steal any hotel's.
And, as a matter of customer relations, an elite who stays a lot and steals the occasional towel may still be worth having as a customer.
I would reckon most towels are not actually stolen, but simply misplaced. I've been in hotels where I started with 4 towels but ended up having 3 because housekeeping neglected to replace one.
I use premium organic cotton bath towels at home and have no need to steal any hotel's.
That memo was lousy business practice, similar to mgt posting a sign in a high end department store that says "Thank you for not spitting."
#34
Join Date: Nov 2013
Posts: 4,374
So you appreciate mgt implying that because you're a guest you're a towel thief? Or that because so many of their guests are thieves they felt the need to warn you that they're going to count the towels when you check out?
That memo was lousy business practice, similar to mgt posting a sign in a high end department store that says "Thank you for not spitting."
That memo was lousy business practice, similar to mgt posting a sign in a high end department store that says "Thank you for not spitting."
#35
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I don't read it at all like that.
To me it reads as "our security is tip top so you can sleep easy"
Cryptic and clumsy, most certainly, but I could think of many ways to discretely convey veiled threats, and this is not one of them!!!
Maybe they had some bad publicity due to missing parcels and this is their way to reassure, in which case they have failed to say the least
To me it reads as "our security is tip top so you can sleep easy"
Cryptic and clumsy, most certainly, but I could think of many ways to discretely convey veiled threats, and this is not one of them!!!
Maybe they had some bad publicity due to missing parcels and this is their way to reassure, in which case they have failed to say the least
#36
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To me, a loss prevention team/dept is very different from a security team/dept. The former has connotations of preventing and stopping shoplifting in retail establishments, while the latter If oriented toward protecting people and property from harm or damage.
#37
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I also thought Marriott International dropped "Travel Brilliantly" as the slogan for its flagship Marriott brand.
#38
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Would you really? That seems a bit excessive for a meaningless price of paper that shouldnt have caused more than a couple of seconds of wasted time and is easily tossed aside as mentioned above. I mean to each his/her own but if I were the GM Id have a hard time not laughing at that response.
#39
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I would be inclined to "cluelessly" ask the front desk what the heck "loss prevention" is and why I was being informed of them. Honestly, this is even more off-key than one or two times when I came across Holiday Inns which left letters noting the "popularity" of various housekeeping items and pre-stating charges for them.
#40
Join Date: Feb 2019
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I have stayed at this hotel before, and if I remember correctly, it is on a university campus and a lot of students work there. When I checked in, the front desk agents were quick to tell me that they were getting degrees in hotel and restaurant management.
I wonder if this letter was an idea from a student intern or something...
I wonder if this letter was an idea from a student intern or something...
#41
Join Date: Jan 2007
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I would. Really.
If the GM laughed me I'd be leaving. Guests are guests. Or at least they used to be when I ran Courtyards.
Others are suggesting here that the GM might have written the note. If so, then s/he should have signed it.
The note is bizarre at best, creepy and sinister at worst. It has no business being slipped under guest doors. As others have noted, if you want to emphasize security, give it to guests with the key packet at check-in. And for the love of God, have it written to make sense.
If the GM laughed me I'd be leaving. Guests are guests. Or at least they used to be when I ran Courtyards.
Others are suggesting here that the GM might have written the note. If so, then s/he should have signed it.
The note is bizarre at best, creepy and sinister at worst. It has no business being slipped under guest doors. As others have noted, if you want to emphasize security, give it to guests with the key packet at check-in. And for the love of God, have it written to make sense.
If i were the GM and you left cause I laughed at you I'd think one less dramatic customer to deal with.
I see some people are reading it as don't steal the towels, I certainly don't but even if I did, since I'm not a towel thief it still wouldn't bother me.
#42
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Even more sinister if true.
#43
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#44
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I would be inclined to "cluelessly" ask the front desk what the heck "loss prevention" is and why I was being informed of them. Honestly, this is even more off-key than one or two times when I came across Holiday Inns which left letters noting the "popularity" of various housekeeping items and pre-stating charges for them.
Oh wait, sometimes I snag an extra pair of those cheapo earbuds in the hotel gym, and put them in my bag in case I don't have my good ones with me. Is that going to get my a visit from the hotel loss prevention anti-theft goon squad?
#45
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I take the slippers on top of the shampoo, conditioner, body wash, and soap. Sometimes I've taken the coffee, stationary, pens, or corkscrew.