EuropeanPete

LondonElite

hockeyinsider

I just don't believe this because, as I understand it, Marriott gets a percentage of revenue. Maybe there is an additional monthly charge for affiliating but a flat fee of $14,000 doesn't sound like much given the Marriott brand is basically the hotel's entire identity, unless they're part of Autograph Collection, Luxury Collection, Tribute Portfolio or Design.

And what does this have to do with Marriott? Systems go down all the time. It's just a reality of the world we live in these days. I'm actually surprised one of Marriott's genius (and overpaid) marketing and branding consultants hasn't told them that millennials prefer old-fashioned carbon receipts generated by credit card imprinter machines.

C17PSGR

Many -- perhaps most -- properties are owned or managed by publicly traded entities, and many of these publicly traded entities own or operate hotels under several different brands. I don't know where this property is located but any material increase in fees would be reported in their public filings. I don't recall seeing anything like the Rooms Director is reporting. To the contrary, Marriott has promised fees (at least for the Bonvoy program) will decrease, largely due to the payments by credit card companies offering branded cards.

MePlatPremier

Kacee

It was all lost. I've been told that by managers at two properties. At SGS they've been trying to recreate it.

swag

I'm glad that the 50% comment is inaccurate, but the fact that the guy who controls inventory thinks it's true is just as bad, at least as far as that one hotel goes. We all know that there have been issues retraining front desk staff following the merger ; it's disappointing to know that the training failures reach up to hotel management as well.

hockeyinsider

Well, the hotel shouldn't hire the airport shuttle driver to manage its room inventory.

MePlatPremier

nexusCFX

Well that explains why Suiran was acting like I'd never been there before back in February. I was really confused.

daniellam

Maybe this was one of the smaller locations where the franchisee/owner sometimes fills in and helps with other roles when the property is short staffed?

writerguyfl

Minor Note: In a typical hotel, the Director of Rooms does not control inventory. The Director of Rooms controls the daily operations of a hotel.

The Director of Sales oversees inventory via the Reservations Department. Depending upon size, a hotel might have a Revenue Manager and a Reservations Manager or that position might be combined. But, the Reservations Department falls under the sales umbrella, not the operations side.

As someone who used to work in hotels (Front Desk, Accounting, Revenue Management), I agree with the other folks here who are questioning the veracity of what you were told. Unless she or he has worked in sales or accounting (or has access to the books or franchise agreement), that person might not actually know enough to make the conclusions made.

It's pretty poor form, too. If I had shared any of the information here (true or not) with a guest, I would have been fired.

hockeyinsider

I'm not aware of many properties where a general manager allows the owner to work in any capacity. To my knowledge, Marriott doesn't allow a property to be operated by the owner or a third-party company unless they have demonstrated and bona fida hotel management experience. I'm not sure an owner who is also the part-time hotel shuttle bus driver would meet these qualifications.

daniellam

In some locales, certain family businesses own a variety of smaller highway/airport properties under different flags/brands, as such they can demonstrate bona fide hotel management experience and insist that their own family members/relatives get hired as the general manager.

John_OHST

They meant Average Daily Rate or ADR.