should I get my points back?
#31
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 349
Similar situation for me, I booked a hotel in YEG for 5 nights on a Thursday for stay starting Friday. Then I Friday, I decided using points would be a better option. So I called and asked them They said fine no cancellation fees as you are rebooking on points. So we will see what happens.
#32
Join Date: Aug 2018
Posts: 902
I fear that the OP could get the points returned but be charged rack rate for the room. I suspect that the front desk agent checked in the OP rather than cancelling the reservation (would the employee even be authorized to do this, although that's not the customer's problem?). An unethical employee working alone might have sold the room for cash and pocketed the money during such a high demand period.
Waiving the cancellation penalty is always at the propertys discretion as the charge is made locally and never by Marriott and credited directly to the entity operating the hotel. I have had cancellation penalties waived before by contacting the properties directly before cancelling.
#33
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,343
The manager who I left a voicemail for on Monday called me back today. Was very apologetic for not calling me back sooner. He said he had been on hold with corporate trying to get my points returned and got disconnected. He said he would try again, but it may have to wait until Monday when corporate is fully staffed.
#34
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Waiving the cancellation penalty is always at the propertys discretion as the charge is made locally and never by Marriott and credited directly to the entity operating the hotel. I have had cancellation penalties waived before by contacting the properties directly before cancelling.
James in Capetown.
#35
Original Poster
Join Date: Sep 2005
Location: MHK
Programs: AA Exec Plat - some level of status in IHG, Marriot & HIlton
Posts: 1,513
Points are back in my account now. Big plus for this property in KC and will go out of my way to stay with them when possible going forward.
#36
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,442
I agree, I had a 2 night stay at the Marriott at Circular Quay in Sydney and had already checked-in. My flight to SYD went MX and my departure was delayed 24 hours. I initiated a chat through the APP explaining the delay. Not only did they shorten my stay to 1 night without issue or fees I received a 7:30 am early check-in and an upgrade to a Junior Suite upon arrival. I had breakfast in the lounge on the day I checked-in too.
James in Capetown.
James in Capetown.
Did not give us a early check in though