A month on the road with Marriott Bonvoy
#16
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,240
#17
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,103
But put me on the other side - I think it SHOULD list all brands/regions. It's too easy for an elite to say well I got this at a different property (not necessarily the same brand) so you should do the same thing too. A clueless FDC might then cave on something they're not supposed to because they didn't know any better. Note, I'm not saying they would know any better anyway, but if it was just their property/brand listed they wouldn't know what applied to other properties.
Heck, I was standing next to a Plat who checked in yesterday on a Priceline stay & said to the FDC, "oh, I need to put in my Plat #". The FDC (rightfully) said "PL stays don't accumulate points/night credit". He said "well other properties have put in my number on PL stays" & leaned heavily on the FDC. I gave the FDC credit for standing firm, saying "Marriott's policy is 3rd party bookings don't accumulate night/points credit, I appreciate you have gotten it at other properties but you've been lucky & at our property, we follow Marriott policy".
Cheers.
Last edited by SkiAdcock; Apr 2, 2019 at 11:15 am
#18
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Heck, I was standing next to a Plat who checked in yesterday on a Priceline stay & said to the FDC, "oh, I need to put in my Plat #". The FDC (rightfully) said "PL stays don't accumulate points/night credit". He said "well other properties have put in my number on PL stays" & leaned heavily on the FDC. I gave the FDC credit for standing firm, saying "Marriott's policy is 3rd party bookings don't accumulate night/points credit, I appreciate you have gotten it at other properties but you've been lucky & at our property, we follow Marriott policy".
#19
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold, GHA - plat
Posts: 282
I think it was only the case in the old program, but is no longer the benefit of Bonvoy.
#20
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
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Cheers.
#21
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Does this include Virtuoso and American Express Fine Hotels & Resorts?
#22
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
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#23
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I mistakenly used Expedia to book a Hilton one time years ago and learned the hard way. Haven't used it for any with loyalty programs since then, but it seems a little heavy-handed to not recognize a hard-earned status at all just for booking through a 3rd party. What's the revenue loss - $20/night? I can get on board with no nights/points though.
#24
Join Date: Mar 2015
Posts: 1,619
I know the wife is allowed to book herself if she likes, but she prefers to use her employer's travel agent as it is one less thing for her to worry about, however if she were not receive points nor other benefits that might change her mind.
With all that said at least to date she received points and Elite benefits on all travel agent booked reservations.
#25
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I did NOT realize they ended it! Good to know.
I mistakenly used Expedia to book a Hilton one time years ago and learned the hard way. Haven't used it for any with loyalty programs since then, but it seems a little heavy-handed to not recognize a hard-earned status at all just for booking through a 3rd party. What's the revenue loss - $20/night? I can get on board with no nights/points though.
I mistakenly used Expedia to book a Hilton one time years ago and learned the hard way. Haven't used it for any with loyalty programs since then, but it seems a little heavy-handed to not recognize a hard-earned status at all just for booking through a 3rd party. What's the revenue loss - $20/night? I can get on board with no nights/points though.
#26
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,103
I did NOT realize they ended it! Good to know.
I mistakenly used Expedia to book a Hilton one time years ago and learned the hard way. Haven't used it for any with loyalty programs since then, but it seems a little heavy-handed to not recognize a hard-earned status at all just for booking through a 3rd party. What's the revenue loss - $20/night? I can get on board with no nights/points though.
I mistakenly used Expedia to book a Hilton one time years ago and learned the hard way. Haven't used it for any with loyalty programs since then, but it seems a little heavy-handed to not recognize a hard-earned status at all just for booking through a 3rd party. What's the revenue loss - $20/night? I can get on board with no nights/points though.
Cheers.
#27
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I did NOT realize they ended it! Good to know.
I mistakenly used Expedia to book a Hilton one time years ago and learned the hard way. Haven't used it for any with loyalty programs since then, but it seems a little heavy-handed to not recognize a hard-earned status at all just for booking through a 3rd party. What's the revenue loss - $20/night? I can get on board with no nights/points though.
I mistakenly used Expedia to book a Hilton one time years ago and learned the hard way. Haven't used it for any with loyalty programs since then, but it seems a little heavy-handed to not recognize a hard-earned status at all just for booking through a 3rd party. What's the revenue loss - $20/night? I can get on board with no nights/points though.
Revenue loss can vary. If rack rate is high & someone gets the room dirt cheap through PL/Expedia & then you toss in bennies like exec lounge access where they're eating/drinking or free wifi, it can cost the property more than $20. While I've never booked PL/E, I put this in the it was good while it lasted & MAR didn't have to extend ERB given the other hotel chains weren't, but all good things come to an end category.
Cheers.
Cheers.
I appreciate MAR not extending ERB to third party bookings.
#29
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold, GHA - plat
Posts: 282
As I do not travel for business and my knowledge of the lingo is not as good as many here, to me 3rd party booking site would be any website or service which is not owned by the hotel company directly, Expedia, American Express, Concur, to name a few.
I know the wife is allowed to book herself if she likes, but she prefers to use her employer's travel agent as it is one less thing for her to worry about, however if she were not receive points nor other benefits that might change her mind.
With all that said at least to date she received points and Elite benefits on all travel agent booked reservations.
I know the wife is allowed to book herself if she likes, but she prefers to use her employer's travel agent as it is one less thing for her to worry about, however if she were not receive points nor other benefits that might change her mind.
With all that said at least to date she received points and Elite benefits on all travel agent booked reservations.
#30
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,103
FWIW - I don't have a lot of empathy/sympathy for those booking dirt cheap rates but still wanting the same bennies as those who are paying a lot higher. As someone else said in a dif thread, if you could book a room, check in via mobile app & not need to be there, there would be a lot of people booking dirt cheap rates to get to their Plat/Titanium status. Same for PL/E. If you knew you could get it dirt cheap & get the bennies the folk paying more got, why would you book higher rate?
Getting back on topic. Thanks to the OP for his month on the road. Although I'm curious as to which properties he visited & which were great/not great, etc.
Cheers.