Walked from Hotel mid-stay
Apr 1, 2019, 6:14 am
#47
Join Date: Feb 2013
Location: DCA
Posts: 7,769
*Snark alert - sorry, early Monday AM*
1) I love y’all saying that OP should call the police, invoke some contract or state statute, etc. You ever been to Hopewell, VA? We already know the answer to that if you’re recommending that an out-of-towner try to get local law enforcement on their side, lol. Hopewell cops would have probably thrown OP out on the street and then given him a speeding ticket for good measure.
2) Who the heck uses points for a business stay?! That’s the real outrage here!
1) I love y’all saying that OP should call the police, invoke some contract or state statute, etc. You ever been to Hopewell, VA? We already know the answer to that if you’re recommending that an out-of-towner try to get local law enforcement on their side, lol. Hopewell cops would have probably thrown OP out on the street and then given him a speeding ticket for good measure.
2) Who the heck uses points for a business stay?! That’s the real outrage here!
Apr 1, 2019, 7:17 am
#49
Join Date: Feb 2013
Location: DCA
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Apr 1, 2019, 7:30 am
#50
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
1) I love y’all saying that OP should call the police, invoke some contract or state statute, etc. You ever been to Hopewell, VA? We already know the answer to that if you’re recommending that an out-of-towner try to get local law enforcement on their side, lol. Hopewell cops would have probably thrown OP out on the street and then given him a speeding ticket for good measure.
Apr 1, 2019, 10:27 am
#51
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
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Apr 1, 2019, 10:41 am
#52
Join Date: Aug 2009
Location: Medicine Hat
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Contractually OP did not have any agreement with IHG
But I think OP definitely did with Marriott
Marriott accepted the reservation and full payment knowing in advance that the hotel property brand and ownership was changing mid stay, they apparently also guaranteed the guest his stay was secure.
100 % Marriott problem , Marriott broke the client contract .
Marriott should have never accepted a reservation beyond its ownership.
Take them to the cleaners I say
But I think OP definitely did with Marriott
Marriott accepted the reservation and full payment knowing in advance that the hotel property brand and ownership was changing mid stay, they apparently also guaranteed the guest his stay was secure.
100 % Marriott problem , Marriott broke the client contract .
Marriott should have never accepted a reservation beyond its ownership.
Take them to the cleaners I say
Apr 1, 2019, 10:45 am
#53
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
But seriously, why the automatic skepticism from so many on here? What would be anyone’s motivation for coming on Flyertalk with a completely made up story?
Apr 1, 2019, 10:50 am
#54
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
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Contractually OP did not have any agreement with IHG
But I think OP definitely did with Marriott
Marriott accepted the reservation and full payment knowing in advance that the hotel property brand and ownership was changing mid stay, they apparently also guaranteed the guest his stay was secure.
100 % Marriott problem , Marriott broke the client contract .
Marriott should have never accepted a reservation beyond its ownership.
Take them to the cleaners I say
But I think OP definitely did with Marriott
Marriott accepted the reservation and full payment knowing in advance that the hotel property brand and ownership was changing mid stay, they apparently also guaranteed the guest his stay was secure.
100 % Marriott problem , Marriott broke the client contract .
Marriott should have never accepted a reservation beyond its ownership.
Take them to the cleaners I say
several properties reflag in and out every year. In every reported case where a Bonvoy property leaves, the guest has their reservations honored, albeit no elite benefits after the switchover.
Marriott messed up by not fixing the customer service aspect and fixing the problem quickly. The cause of the problem was the hotel.
Apr 1, 2019, 12:40 pm
#55
Join Date: Aug 2011
Location: Austin
Programs: AA Platinum 4MM; Marriott Titanium; Hyatt Globalist
Posts: 324
Apr 1, 2019, 1:18 pm
#56
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That’s not recent? My dad will often start a story with “Recently...” and proceed to talk about something that happened 20 years ago.
But seriously, why the automatic skepticism from so many on here? What would be anyone’s motivation for coming on Flyertalk with a completely made up story?
Cheers.
Apr 1, 2019, 2:04 pm
#57
Join Date: Jun 2010
Posts: 2,042
Wow.
I've had a hotel reflagged and they honoured a rewards booking even though it was a few months after the change.
Honestly in your case OP, it sounds like Marriott did what they could, and the issue was 100% caused by the hotel. Marriott already made up the points for you and found you new diggs, since they didn't cause the problem I don't think they owe you any more than that.
I've had a hotel reflagged and they honoured a rewards booking even though it was a few months after the change.
Honestly in your case OP, it sounds like Marriott did what they could, and the issue was 100% caused by the hotel. Marriott already made up the points for you and found you new diggs, since they didn't cause the problem I don't think they owe you any more than that.
Apr 1, 2019, 2:34 pm
#58
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Other nomenclature fuzziness: The OP says he was "walked," but he wasn't. He was kicked out unless he paid double.
"Walking" a guest involves the idea that the hotel is oversold, and finds alternate accommodations for that guest at a nearby hotel at the originating hotel's expense. In the old days, the nearby hotel was within walking distance; hence the term "walking" a guest.
And yes, it's possible in rare cases for a guest to be walked mid-stay - it happened to me in Aruba of all places at a Marriott in 1999.
But the OP wasn't walked here. He was kicked out unless he paid double.
Had I been with the OP at that time, I would had advised the "new front desk staff" to go pound sand and then gone to my room. Innkeeper laws do indeed make it very hard/costly for a hotel to throw a guest out.
"Walking" a guest involves the idea that the hotel is oversold, and finds alternate accommodations for that guest at a nearby hotel at the originating hotel's expense. In the old days, the nearby hotel was within walking distance; hence the term "walking" a guest.
And yes, it's possible in rare cases for a guest to be walked mid-stay - it happened to me in Aruba of all places at a Marriott in 1999.
But the OP wasn't walked here. He was kicked out unless he paid double.
Had I been with the OP at that time, I would had advised the "new front desk staff" to go pound sand and then gone to my room. Innkeeper laws do indeed make it very hard/costly for a hotel to throw a guest out.
Apr 1, 2019, 7:56 pm
#60
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Not easy to find - but it appears in Virginia, a hotel can evict you immediately unless you stay 90 days or more.
https://lis.virginia.gov/cgi-bin/leg...l+CHAP0279+pdf
B. No guest who is an occupant in a hotel, motel, extended stay facility, vacation residential facility, boardinghouse, or similar lodging shall be construed to be a tenant living in a dwelling unit as defined in this section if such person does not reside in such lodging as his primary residence. Such guest shall be exempt from this chapter and the innkeeper or property owner, or agent thereof, shall have the right to use self-help eviction under Virginia law, without the necessity of the filing of an unlawful detainer action in a court of competent jurisdiction and the execution of a writ of possession issued pursuant thereto, which would otherwise be required under this chapter. For purposes of this chapter, a hotel, motel, extended stay facility, vacation residential facility, boardinghouse, or similar transient lodging shall be exempt from the provisions of this chapter if overnight sleeping accommodations are furnished to a person for consideration if such person does not reside in such lodging as his primary residence.
https://lis.virginia.gov/cgi-bin/leg...l+CHAP0279+pdf
B. No guest who is an occupant in a hotel, motel, extended stay facility, vacation residential facility, boardinghouse, or similar lodging shall be construed to be a tenant living in a dwelling unit as defined in this section if such person does not reside in such lodging as his primary residence. Such guest shall be exempt from this chapter and the innkeeper or property owner, or agent thereof, shall have the right to use self-help eviction under Virginia law, without the necessity of the filing of an unlawful detainer action in a court of competent jurisdiction and the execution of a writ of possession issued pursuant thereto, which would otherwise be required under this chapter. For purposes of this chapter, a hotel, motel, extended stay facility, vacation residential facility, boardinghouse, or similar transient lodging shall be exempt from the provisions of this chapter if overnight sleeping accommodations are furnished to a person for consideration if such person does not reside in such lodging as his primary residence.