3 different cancellation deadlines...
Mar 30, 2019, 8:19 am
#1
Original Poster
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,713
3 different cancellation deadlines...
I booked a SPG hotel last year before the merge. Email says cancel 2 days before. Now the same reservation on Marriott.com says 14 days. Here's the best part - if I click on the "cancellation policy" right beneath the "14 days", the popup says 7 days.
Any idea which is true?
Any idea which is true?
Mar 30, 2019, 8:29 am
#2
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Rate Plan changed but your cancellation deadline, as booked, should be valid for your booking. Be sure to save confirmation email.
Aug 19, 2019, 9:36 am
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
WARNING - Discrepancy in Cancellation Policy found on the same reservation
Calling for the Lurkers attention - WHY Marriott site shows different cancellation policy on the same reservation? Just HOW the guest could know for sure WHICH Cancellation Policy is the one that governs?!
I always check Rate Details on any reservation to learn about the Cancellation Policy, as I dont want to be trapped by some unusual conditions as several posters have shown that could be the case.
This is Marriott IAH for a stay in October.
The Cancellation Policy in the Rate Details is
Cancelling Your Reservation
I always check Rate Details on any reservation to learn about the Cancellation Policy, as I dont want to be trapped by some unusual conditions as several posters have shown that could be the case.
This is Marriott IAH for a stay in October.
The Cancellation Policy in the Rate Details is
Cancelling Your Reservation
- You may cancel your reservation for no charge until October 20, 2019 (2 day[s] before arrival).
- Please note that we will assess a fee if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.
The Cancellation Condition on the Reservation Screen is
Redemption
Redemption
You may cancel your reservation for no charge until October 19, 2019 (3 day[s] before arrival).
Cancellation Policy
The crazier thing is, when I click open the Cancellation Policy - it gives me the SAME screen as the Rate Details, and the Oct 20 deadline versus the Oct 19 shown on the Reservation.
Cancellation Policy
The crazier thing is, when I click open the Cancellation Policy - it gives me the SAME screen as the Rate Details, and the Oct 20 deadline versus the Oct 19 shown on the Reservation.