Al Maha claims they're overbooked and want to cancel my reservation
#32
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#33
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The people who run the property are/ were Starwood through and through - I am pretty sure the conspiracy theories here are wrong. The games over all inclusive happened once the new Marriott programme basically destroyed the propertys business model (almost all rooms became available at the best value in the entire system) and seeing as the property is managed directly by Marriott i am sure their gambit was proposed by Marriott brass centrally.
In this case I suspect one of two things, which seem about equally likely:
- The new system wasnt correctly configured, leading to an overbooking
- The owners (I.e. the Dubai Royal Family) have need of some rooms over the Christmas period
In this case I suspect one of two things, which seem about equally likely:
- The new system wasnt correctly configured, leading to an overbooking
- The owners (I.e. the Dubai Royal Family) have need of some rooms over the Christmas period
#36
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Would it be plausible to negotiate for a F&B credit at the substitute property? Transfer, plus a F&B credit to make up for the substitute property not being all-inclusive, plus something to make for a net profit?
Basically, I would be looking an aggressive position on this to turn some sort of a "profit" on the switch if you're willing to take it. Otherwise, I would say (in a very polite way) that you are declining and in essence that they had better be prepared to pay to walk you when you get there.
Basically, I would be looking an aggressive position on this to turn some sort of a "profit" on the switch if you're willing to take it. Otherwise, I would say (in a very polite way) that you are declining and in essence that they had better be prepared to pay to walk you when you get there.
#37
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If your reservation is cancelled in advance, walked compensation doesn't apply.
One could also ask whether it's wise to try to stay there during a period when the owners (royal family) want rooms for their own use. It could lead to situations with facilities being closed for private parties, excessive noise or other problems that staff refuse to try to correct, etc.
One could also ask whether it's wise to try to stay there during a period when the owners (royal family) want rooms for their own use. It could lead to situations with facilities being closed for private parties, excessive noise or other problems that staff refuse to try to correct, etc.
#38
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Those make sense but it is quite possible someone booked direct with sales to have several rooms and they had not yet updated the system. I haven't checked but sounds like aren't selling rooms which makes this seem credible.
#39
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Would it be plausible to negotiate for a F&B credit at the substitute property? Transfer, plus a F&B credit to make up for the substitute property not being all-inclusive, plus something to make for a net profit?
Basically, I would be looking an aggressive position on this to turn some sort of a "profit" on the switch if you're willing to take it. Otherwise, I would say (in a very polite way) that you are declining and in essence that they had better be prepared to pay to walk you when you get there.
Basically, I would be looking an aggressive position on this to turn some sort of a "profit" on the switch if you're willing to take it. Otherwise, I would say (in a very polite way) that you are declining and in essence that they had better be prepared to pay to walk you when you get there.
Unless it is owned/operated by the same people, they are going to have to pay the other property for a F&B credit and that seems to me very unlikely. They've given nine months advance notice of the issue in time for the OP to make other plans, as unfortunate as this situation is. And its not as if there is some Dubai consumer protection laws at issue here or if this is anywhere as egregious as the StR penalty.
IMHO, it seems like options are
1. Ask them to find another high end property in Dubai on the same dates but wait list OP in case there is a change
2. Seek to move to another property run by the same group (i think Emirate) and ask for a F&B or other credit there
3. Change dates for the Al Maha property but ask for a F&B credit (is that a think there???) on another date
#40
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4. Change dates and ask the hotel to pay any airline penalties for tickets already purchased, but this still doesn't solve the problem of wanting to be there for NYE and now needing to find a substitute place for NYE, maybe in a totally different area of the world.
#41
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I've had an International property try to cancel an award stay ahead of my dates in the past. At that time, I got the Elite service desk to contact the property and all of a sudden they kept the booking. I would not allow the booking to be cancelled until you secure alternative arrangements done by the property.
#43
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Well, whatever happens, you better call and speak to them before March 31, because they're going to cancel it one way or another on April 1. They'd LOVE that excuse to just be done with it.
It sounds as though they do want to chat back and forth with you about this. I actually think the switch to another hotel plus F/B credit is reasonable. Until you talk to them, you're not going to know what their real attitude is yet ("we're terribly sorry and will do whatever is necessary to make this up to you," or "we can't accommodate you, like it or lump it").
It sounds as though they do want to chat back and forth with you about this. I actually think the switch to another hotel plus F/B credit is reasonable. Until you talk to them, you're not going to know what their real attitude is yet ("we're terribly sorry and will do whatever is necessary to make this up to you," or "we can't accommodate you, like it or lump it").
#44
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There is still availability. I have a booking for the beginning of December and there are only a handful of available points days available between US thanksgiving and NYE. Earlier in November, and into Oct, Sept there is still a decent amount of space.
#45
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There are past Starwood threads (recall in D.C. someone renting out a hotel and special events like Superbowl) where hotels cancelled reservations. At minimum per older threads, would expect the 3 nights points and acceptable to you accommodations, plus the all inclusive meals, activities that would have been covered with your reservation. (EIite, corporate, twitter...
Last edited by ski; Mar 25, 2019 at 9:39 pm Reason: pasr