Last edit by: SanDiego1K
Description of resolution can be found here: https://www.flyertalk.com/forum/31088204-post759.html
Outrageous No-Show Fee Incurred At St. Regis Aspen
#706
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 864
Which hotel and how much is the room rate?
No document check required? Is it because you are American? Can foreigners do the same?
if cheap enough, I would like to book some nights.
I haven't stayed at a hotel which did not require passport check. Maybe because I only stay in hotel when abroad.
No document check required? Is it because you are American? Can foreigners do the same?
if cheap enough, I would like to book some nights.
I haven't stayed at a hotel which did not require passport check. Maybe because I only stay in hotel when abroad.
And about providing a Passport ... Nobody carries a Passport in the US even if you check in with the Front Desk. Your location says Alaska, but looks like you have never set foot in a US hotel in decades.
Either you are a troll who has rarely lived in a Hotel OR you are some special case.
#707
Join Date: Dec 2007
Location: SFO
Posts: 4,902
This is a thread about a US hotel and this is extremely common these days in the US to check in online
And about providing a Passport ... Nobody carries a Passport in the US even if you check in with the Front Desk. Your location says Alaska, but looks like you have never set foot in a US hotel in decades.
Either you are a troll who has rarely lived in a Hotel OR you are some special case.
And about providing a Passport ... Nobody carries a Passport in the US even if you check in with the Front Desk. Your location says Alaska, but looks like you have never set foot in a US hotel in decades.
Either you are a troll who has rarely lived in a Hotel OR you are some special case.
#708
Join Date: Sep 2018
Programs: Alaska
Posts: 2,180
This is a thread about a US hotel and this is extremely common these days in the US to check in online
And about providing a Passport ... Nobody carries a Passport in the US even if you check in with the Front Desk. Your location says Alaska, but looks like you have never set foot in a US hotel in decades.
Either you are a troll who has rarely lived in a Hotel OR you are some special case.
And about providing a Passport ... Nobody carries a Passport in the US even if you check in with the Front Desk. Your location says Alaska, but looks like you have never set foot in a US hotel in decades.
Either you are a troll who has rarely lived in a Hotel OR you are some special case.
See how the discussion goes down. LOL.
#709
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,265
#711
Join Date: Aug 2018
Posts: 902
No, he cant. T&Cs require that a guest actually stay for the nights and points to post. Of course, hotels dont do bed checks on guests but the if the mobile key is never activated during the entire stay thats something the system may be able to flag.
#712
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,265
But not only didn't they do that, if you read the OP they rather deceptively said they'd "hold his reservation," by which it turns out, means "we'll rent you a room for nights two through five for a $1000 fee for not using the room tonight. Which we will hide from you until you check out."
It's indefensible. And no T&C makes what this hotel did right.
#713
Join Date: Aug 2018
Posts: 902
Well under the circumstance, knowing he's showing up on day two, the hotel could have activated his key. That would have been the decent thing to do. At the very least, if they have decided that they're in the rate-collection business instead of the hospitality business, they could have informed him of the consequences of his delay.
But not only didn't they do that, if you read the OP they rather deceptively said they'd "hold his reservation," by which it turns out, means "we'll rent you a room for nights two through five for a $1000 fee for not using the room tonight. Which we will hide from you until you check out."
It's indefensible. And no T&C makes what this hotel did right.
But not only didn't they do that, if you read the OP they rather deceptively said they'd "hold his reservation," by which it turns out, means "we'll rent you a room for nights two through five for a $1000 fee for not using the room tonight. Which we will hide from you until you check out."
It's indefensible. And no T&C makes what this hotel did right.
I was replying to an off-topic conversation about a poster wanting to earn status by booking rooms at cheap hotels, checking-in online and never showing up.
Last edited by MePlatPremier; Apr 12, 2019 at 5:33 pm
#714
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
This whole situation is disgusting and I wish the absolute worst to the StR Aspen. Just burn down (figuratively).
Also reprehensible are the few defending this chit-hole.
I wonder what the social damage of this story has been?
Also reprehensible are the few defending this chit-hole.
I wonder what the social damage of this story has been?
#716
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
#717
Join Date: Apr 2010
Location: New York
Programs: Marriott Lifetime Titanium, UA Global Services
Posts: 34
Fascinating thread. Curious what someone's options would be for properties where you are now past the cancellation window and would incur crazy $10/20/$30K fees if you don't show up. Will this create a marketplace where you find someone who wants to stay at the same property and dates and then add their name to your reservation? Might even make sense to give someone a "free" vacation so you only lose the points and don't incur the fees. Or find someone locally to check you in either to use the room or to hold it for you for late arrival (especially if you will miss the first day of a longer stay) - could be worth paying someone a small amount for that vs. the fees you would be charged by the hotel. It would all hinge on the ability to add the name to the reservation and the property allowing that person to check in.
#718
Join Date: Sep 2018
Programs: Alaska
Posts: 2,180
Fascinating thread. Curious what someone's options would be for properties where you are now past the cancellation window and would incur crazy $10/20/$30K fees if you don't show up. Will this create a marketplace where you find someone who wants to stay at the same property and dates and then add their name to your reservation? Might even make sense to give someone a "free" vacation so you only lose the points and don't incur the fees. Or find someone locally to check you in either to use the room or to hold it for you for late arrival (especially if you will miss the first day of a longer stay) - could be worth paying someone a small amount for that vs. the fees you would be charged by the hotel. It would all hinge on the ability to add the name to the reservation and the property allowing that person to check in.
#719
Join Date: Apr 2010
Location: New York
Programs: Marriott Lifetime Titanium, UA Global Services
Posts: 34
True - there is risk. But if I'm on the hook for a lot of money by not showing up I might be open to some options and taking a chance. I would imagine anyone checking in for you would have to use their own credit card for incidentals and other costs which would help. Also if this becomes a widespread hotel practice a more organized (less risky) marketplace might develop where people would provide check-in as a service. Overall it's sad that it has come to this when properties won't simply accept points for no-shows but need to extract outrageous sums of money.
#720
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,341
True - there is risk. But if I'm on the hook for a lot of money by not showing up I might be open to some options and taking a chance. I would imagine anyone checking in for you would have to use their own credit card for incidentals and other costs which would help. Also if this becomes a widespread hotel practice a more organized (less risky) marketplace might develop where people would provide check-in as a service. Overall it's sad that it has come to this when properties won't simply accept points for no-shows but need to extract outrageous sums of money.
There was some website started for people trying to sell/exchange nonrefundable hotel reservations, but it doesn't appear to have been very successful.