Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Outrageous No-Show Fee Incurred At St. Regis Aspen

Community
Wiki Posts
Search
Old May 11, 2019, 9:00 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: SanDiego1K
Description of resolution can be found here: https://www.flyertalk.com/forum/31088204-post759.html
Print Wikipost

Outrageous No-Show Fee Incurred At St. Regis Aspen

Thread Tools
 
Search this Thread
 
Old Mar 16, 2019, 8:56 am
  #211  
A FlyerTalk Posting Legend
 
Join Date: Dec 2000
Location: Shanghai
Posts: 42,012
Originally Posted by Oxon Flyer
Folks, let’s keep this thread on-topic and not diverted into side-discussions of stuff not directly related to the OP and the circumstances of the ‘no-show’ & St Regis surcharge.
With all due respect, resort fees ARE relevant to this discussion, assuming the Aspen St. Regis charges them. While hotel owners and managers might think they are kosher, many of us customers do not care for them.
moondog is offline  
Old Mar 16, 2019, 8:58 am
  #212  
 
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,454
Originally Posted by hotelboy
Resort fees are not a sleazy practice. It is not my fault you cannot read the website and booking information to come to a final price.
Yeah literally no consumer on earth agrees with you. You are hiding the mandatory price of a room, deliberately making it more difficult (and costly in time) to shop on price.

I have yet to see any coherent defense of why a mandatory part of the price to be paid shouldn't be displayed with the advertised rate.
AbyssalLoris and MSPeconomist like this.
aCavalierInCoach is offline  
Old Mar 16, 2019, 10:23 am
  #213  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,663
We need a common sense consumer's protection act to regulate such abuses by the hotel industry, such as hidden fees, false price advertising, irrational cancellation fees, "walking" compensation, and the like.
AbyssalLoris likes this.
nk15 is online now  
Old Mar 16, 2019, 10:36 am
  #214  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Originally Posted by nk15
We need a common sense consumer's protection act to regulate such abuses by the hotel industry, such as hidden fees, false price advertising, irrational cancellation fees, "walking" compensation, and the like.
Unfortunately, we have now fully transitioned from an era of consumer protection legislation to corporate protection legislation.
Kacee is offline  
Old Mar 16, 2019, 10:37 am
  #215  
 
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Originally Posted by SHLTP
Why are you posting in bold? Be respectful.
Are you a property owner? If so, I guess I understand why you are stressed out and posting in bold...
​​​​​​
I have a client that types in all caps for days at a time because he is clueless.

If a Marriott property owner/licensee types in bold then I can only assume he/she is also clueless.

Its a private blog, don't cha know.
PointWeasel is offline  
Old Mar 16, 2019, 10:37 am
  #216  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by aCavalierInCoach
Yeah literally no consumer on earth agrees with you. You are hiding the mandatory price of a room, deliberately making it more difficult (and costly in time) to shop on price.

I have yet to see any coherent defense of why a mandatory part of the price to be paid shouldn't be displayed with the advertised rate.
Agreed! And I wish the tax would also be included in the displayed price, although at least with taxes they don’t hinder the ability to compare across hotels in the same city.
flyingeph12 is offline  
Old Mar 16, 2019, 10:41 am
  #217  
 
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 381
Originally Posted by aCavalierInCoach
Yeah literally no consumer on earth agrees with you. You are hiding the mandatory price of a room, deliberately making it more difficult (and costly in time) to shop on price.

I have yet to see any coherent defense of why a mandatory part of the price to be paid shouldn't be displayed with the advertised rate.
I think it is pretty clear here...$100 plus $37.50
hotelboy is offline  
Old Mar 16, 2019, 10:42 am
  #218  
 
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 381
Originally Posted by Kacee
Unfortunately, we have now fully transitioned from an era of consumer protection legislation to corporate protection legislation.
Give it 10 to 15 years and we will swing back...just like everything else...this is cyclical.
hotelboy is offline  
Old Mar 16, 2019, 10:48 am
  #219  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,138
Originally Posted by Oxon Flyer
Folks, let’s keep this thread on-topic and not diverted into side-discussions of stuff not directly related to the OP and the circumstances of the ‘no-show’ & St Regis surcharge.
Originally Posted by moondog
With all due respect, resort fees ARE relevant to this discussion, assuming the Aspen St. Regis charges them. While hotel owners and managers might think they are kosher, many of us customers do not care for them.
Originally Posted by aCavalierInCoach
Yeah literally no consumer on earth agrees with you. You are hiding the mandatory price of a room, deliberately making it more difficult (and costly in time) to shop on price.

I have yet to see any coherent defense of why a mandatory part of the price to be paid shouldn't be displayed with the advertised rate.
Originally Posted by hotelboy
I think it is pretty clear here...$100 plus $37.50
So a moderator says lets stay on track, and we ignore this directive at the risk of the thread shutting down. I really don't understand how anyone would want to put the thread at risk.

ETA: Well, except for a Marriott owner.
747FC is online now  
Old Mar 16, 2019, 11:10 am
  #220  
FlyerTalk Evangelist
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
Originally Posted by Kacee
Unfortunately, we have now fully transitioned from an era of consumer protection legislation to corporate protection legislation.
Unfortunately it's the case - hotels can basically set up whatever they want and points in our accounts are not actually owned by us as the chain can take it away whenever they like. It's not like everyone deliberately try to no-show. Things happened - a guest becomes ill that makes him/her unable to travel, flight being cancelled - things that are out of our control and our travel insurance doesn't cover things like this - you have to be really sick - so sick that you have to be hospitalized in order to get the cancellation insurance, they don't cover lost from flight delays either (you need to go to the airline to try to get it recovered and if you are not flying EU airlines/within the EU then you totally SOL). We live in Sweden and travel insurance is included in every home insurance policy but it's super stingy and our credit cards only waive the excess in certain areas. If we booked the hotel with points then we are also SOL -
A trip or part of a trip that has been paid for using bonus points will not be compensated.
.
nacho is offline  
Old Mar 16, 2019, 11:15 am
  #221  
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,039
Originally Posted by 747FC
So a moderator says lets stay on track, and we ignore this directive at the risk of the thread shutting down. I really don't understand how anyone would want to put the thread at risk.

ETA: Well, except for a Marriott owner.
You do understand moderators have the ability to simply remove off-topic posts without locking the entire thread, right? It doesn't have to be either/or.

Regards
scubadu is offline  
Old Mar 16, 2019, 11:30 am
  #222  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,663
Originally Posted by Kacee
Unfortunately, we have now fully transitioned from an era of consumer protection legislation to corporate protection legislation.
No kidding, it is the systematic destruction and unraveling of civilization out there, piece by piece, but let's not get off topic...
nk15 is online now  
Old Mar 16, 2019, 12:02 pm
  #223  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,138
Originally Posted by scubadu
You do understand moderators have the ability to simply remove off-topic posts without locking the entire thread, right? It doesn't have to be either/or.

Regards
I do.
747FC is online now  
Old Mar 16, 2019, 12:36 pm
  #224  
 
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
Originally Posted by Gadot
Again, we don't know if OP got a note from Marriott nor did he get charged $ as well as points when he made the reservation. But again, if he checked in before noon, he was not a no-show
Dude go away. Seriously.
mikebor is offline  
Old Mar 16, 2019, 1:17 pm
  #225  
FlyerTalk Evangelist
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,236
Originally Posted by hotelboy
I think it is pretty clear here...$100 plus $37.50
except I have to click into it to see this. When I go to the list of hotels, this shows up at 100 while another may show up as 110 - this hotel is more expensive, but it takes a whole lot of clicks to find out.

I dont have a problem with unbundled fares for OPTIONAL things like checked bags or breakfast. These hidden fees are mandatory and designed to make comparative searching harder.

if it's so clear, why not eliminate the fee and just list your hotel at 137.50? Because it isn't clear and you know that.
Antarius is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.