May 11, 2019, 9:00 am
Last edit by: SanDiego1K
Description of resolution can be found here: https://www.flyertalk.com/forum/31088204-post759.html
Outrageous No-Show Fee Incurred At St. Regis Aspen
Mar 15, 2019, 10:13 pm
#196
Join Date: Apr 2012
Location: perth
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Posts: 1,500
You should not receive your money back for their charging you for a no-show. The policy clearly states that you will be charged and the points refunded. In addition when you made the reservation, I believe they noted they were charging you. Sorry Marriott and envoy is different from SPG. But rather than smear them for your error in not reading the fine print (caveat emptor)!! 99% of the complaints on envoy come from SPG members who don't like the change. Live with it or go elsewhere. I am sure Hilton will like your business - at least until you start smearing them.
But the real problem is if you called and said you would be a late check in and thus did show up before noon the following day. Noon is the time the "next day starts". If you did, then the hotel did make a mistake and does owe you.
While some seem to support your wrong belief, all on the Marriot owner's blog do not. Hopefully your future with Marriott will be better.
But the real problem is if you called and said you would be a late check in and thus did show up before noon the following day. Noon is the time the "next day starts". If you did, then the hotel did make a mistake and does owe you.
While some seem to support your wrong belief, all on the Marriot owner's blog do not. Hopefully your future with Marriott will be better.
Mar 15, 2019, 10:40 pm
#197
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don't forget to post your story at www.bonvoyed.com
OP, did you try telling the managers that they have lost their mind, but you will forgive them, as an one time courtesy, if they remove the fraudulent charge?
Mar 15, 2019, 11:23 pm
#198
Join Date: Feb 2019
Posts: 121
Mar 15, 2019, 11:29 pm
#199
Join Date: Feb 2019
Posts: 121
One of the things I have learned in this thread is to plan around these potential no show charges. I might go as far as to book the first night of a vacation stay at a cheaper hotel in case there are travel difficulties. Then on the second night move to the resort with the exorbitant no show fees.
Mar 16, 2019, 12:31 am
#201
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Location: Shanghai
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Mar 16, 2019, 12:35 am
#202
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
i guess, they will, at 1st opportunity.
When marriott takes over Starwood, maybe some contracts can’t get out of.
I found after the merger, SPG top properties are significantly cheaper and easier to book awards. The property owners certainly are not happy.
Mar 16, 2019, 3:21 am
#203
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
Y'all have made some good points (and a few stupid ones) on both sides, but this part is the thing that absolutely infuriates me about this property, and franchisees like it. Dear owner, if you think it is too much of a burden to provide St Regis benefits, then take down the flag and go it alone, but if you want to land all those rich St Regis whales, then you pay for the privilege.
In my hometown our Sheraton got bought out and the new owner pulled out of Sheraton and became an independent. He didn't whine about the burden of providing Sheraton benefits, he told the local newspaper that he simply thought he could drum up more business by spending that money on an in house sales dept. than sending the money to SPG.
Personally, I haven't heard gripes from the domestic owners, but no doubt a lot of the former Starwood overseas properties are screaming their collective head off about forcing the SPG hoi polloi to rub elbows with the Marriott commoners.
Last edited by jn in ca; Mar 16, 2019 at 3:29 am
Mar 16, 2019, 5:47 am
#205
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Join Date: Feb 2019
Location: Buffalo, but live from suitcase
Programs: Delta, AA, Marriott
Posts: 240
The booking was done under SPG terms and conditions pre-merger The points were deducted so the contract was made under those terms and conditions. Under those terms you can forfeit points in lieu of no show. There is no caveat emptor you cannot simply void the contract or change the contract unilaterally. You are making a definition of a no show in this case that unless was specifically stated in the booking agreement may be very hard to enforce legally, remembering this was done under SPG not Marriott.
Mar 16, 2019, 7:44 am
#207
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
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Mar 16, 2019, 8:22 am
#209
Join Date: Aug 2007
Location: Truth or Consequences, NM
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Posts: 6,192
Totally sleazy practice. It isn't a matter of reading the website and booking information - it's about charging extra for rooms in hotels that are clearly not resorts and do not have any resort type amenities. It's a way to disguise the final price when customers are searching for room rates much like baggage fees and seat fees disguise the final price of an airline ticket.
Mar 16, 2019, 8:31 am
#210
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
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Resort fees