New Bonvoy info card with keys
New Bonvoy info card with keys
Mar 21, 2019, 9:36 am
#5
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
My understanding is that's the info the FDC puts in the key card holder for the mobile check-in & provides the FDC w/ necessary info. It has more info on it than the card tucked into the mobile check-ins pre-Bonvoy. Not sure it's meant to be handed over to the guest, as really it's a cheat sheet for the FDC 
But yeah, the more info to the FDC the better! 
Cheers.
But yeah, the more info to the FDC the better! Cheers.
Mar 21, 2019, 9:43 am
#6
Original Poster
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Lifetime Titanium
Posts: 185
My understanding is that's the info the FDC puts in the key card holder for the mobile check-in & provides the FDC w/ necessary info. It has more info on it than the card tucked into the mobile check-ins pre-Bonvoy. Not sure it's meant to be handed over to the guest, as really it's a cheat sheet for the FDC But yeah, the more info to the FDC the better!
Cheers.
But yeah, the more info to the FDC the better! Cheers.
Mar 21, 2019, 11:08 am
#8
Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum, Marriot Bonvoy Lifetime Platinum/2022 Titanium
Posts: 960
LOL @ comments... Marriott: D*md if you do, D*md if you don't.
I have no issues with the paper card that is in my key "package" when I arrive. There was one before this one. I don't know what it looked like. There was one for the years before that one. I don't know what they looked like either.
YMMV
I have no issues with the paper card that is in my key "package" when I arrive. There was one before this one. I don't know what it looked like. There was one for the years before that one. I don't know what they looked like either.
YMMV
Mar 21, 2019, 11:00 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
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Posts: 10,159
My understanding is that's the info the FDC puts in the key card holder for the mobile check-in & provides the FDC w/ necessary info. It has more info on it than the card tucked into the mobile check-ins pre-Bonvoy. Not sure it's meant to be handed over to the guest, as really it's a cheat sheet for the FDC But yeah, the more info to the FDC the better!
Cheers.
But yeah, the more info to the FDC the better! Cheers.
Mar 22, 2019, 6:35 am
#13
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Usually goes like this.
Welcome back, Mr. goodeats21.
Just to confirm, you wish to leave the room charged to the credit card ending in XXXX, and you would like points for your arrival gift?
Then hands over the keys, but keeping the little piece of paper.
I have noticed one frequent hotel where they wait to make the keys active (program the room number) until I arrive, which somewhat slows the process down. I will have to ask them about that sometime when I check in...
Mar 22, 2019, 7:18 am
#14
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Room Type "U" (uncircled in this instance) = (Not) Upgraded ?
Last edited by Oxon Flyer; Mar 22, 2019 at 7:23 am
Mar 23, 2019, 12:28 am
#15
Join Date: Sep 2017
Posts: 575
They are filled out when the mobile check in is processed...before the guest arrives. It is a "shortcut" so the FDC doesn't have to check anything on the computer.
Usually goes like this.
Welcome back, Mr. goodeats21.
Just to confirm, you wish to leave the room charged to the credit card ending in XXXX, and you would like points for your arrival gift?
Then hands over the keys, but keeping the little piece of paper.
I have noticed one frequent hotel where they wait to make the keys active (program the room number) until I arrive, which somewhat slows the process down. I will have to ask them about that sometime when I check in...
Usually goes like this.
Welcome back, Mr. goodeats21.
Just to confirm, you wish to leave the room charged to the credit card ending in XXXX, and you would like points for your arrival gift?
Then hands over the keys, but keeping the little piece of paper.
I have noticed one frequent hotel where they wait to make the keys active (program the room number) until I arrive, which somewhat slows the process down. I will have to ask them about that sometime when I check in...
So unless you check in on the mobile app they won't fill that out? I always ask for a upgrade in person and most the time I am granted it since I am ambassador so seems like it wouldn't be worth it to me.