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Le Méridien New York, Central Park [Master Thread]

Le Méridien New York, Central Park [Master Thread]

Old Jun 26, 2019, 3:25 pm
  #31  
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Originally Posted by LeMeridienNYC
Well Hello There Flyertalk Members,

We'd like to add our welcome from the property and we look forward to you welcoming you.

Feel free to reach out with any questions.

The Le Meridien NYC team!
Welcome to FlyerTalk. It's always good to have a company representative!
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Old Jun 26, 2019, 4:37 pm
  #32  
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Originally Posted by LeMeridienNYC
Well Hello There Flyertalk Members,

We'd like to add our welcome from the property and we look forward to you welcoming you.

Feel free to reach out with any questions.

The Le Meridien NYC team!
Originally Posted by LUVs_2_Fly
I think a number of us were wondering about a lounge or elite breakfast offerings at your property.

Also we know about the Lobby renovations, but a number of us are also wondering about room renovations, like what is being done, and is it all at once or phased throughout the coming months?
Welcome to FT, LMNYC! First off, it's great to have the brand back in the city - hope more are in the pipeline.

I also echo LUVs_2_Fly's questions, and wanted to ask if you could share some property photos [exterior, entrance, lobby, new rooms] on this thread since the ones on your website are outdated. When will the website's content be updated?

Thanks for your help!

khabah
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Old Jun 26, 2019, 5:13 pm
  #33  
 
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Have a visit booked for December and was wondering about room renovations by that time and also offerings for ELite members for breakfast or a lounge.
Thanks
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Old Jun 27, 2019, 8:05 pm
  #34  
 
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No breakfast offered at Le Méridien Central Park - Ambassador starus

Just checked in to the hotel. I believe it’s fairly new. I am being told that they do not offer a free breakfast to platinum’s, and even quoted that the Marriott website was wrong. Another person I spoke to said they don’t offer breakfast yet because they don’t have a contract with the restaurant. They told me I can have 1000 points. Does this qualify for the hundred dollar compensation?
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Old Jun 27, 2019, 8:15 pm
  #35  
 
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Originally Posted by JCrew7384
Just checked in to the hotel. I believe it’s fairly new. I am being told that they do not offer a free breakfast to platinum’s, and even quoted that the Marriott website was wrong. Another person I spoke to said they don’t offer breakfast yet because they don’t have a contract with the restaurant. They told me I can have 1000 points. Does this qualify for the hundred dollar compensation?
Seems pretty clear ....t. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, Tribute Portfolio1,000 Points per Stay or amenity per Stay or breakfast in restaurant per day of Stay for Member +1 (including Resorts)U.S. $100
https://www.marriott.com/loyalty/terms/default.mi


I'd ask for the $100 and try to figure out the best way to document it if they refuse.
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Old Jun 27, 2019, 8:30 pm
  #36  
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Originally Posted by JCrew7384
and even quoted that the Marriott website was wrong.
wow. this is unbelievable.

Last edited by BenSenise; Jun 28, 2019 at 10:10 am
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Old Jun 27, 2019, 9:20 pm
  #37  
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Originally Posted by JCrew7384
Just checked in to the hotel. I believe it’s fairly new. I am being told that they do not offer a free breakfast to platinum’s, and even quoted that the Marriott website was wrong. Another person I spoke to said they don’t offer breakfast yet because they don’t have a contract with the restaurant. They told me I can have 1000 points. Does this qualify for the hundred dollar compensation?
Hi JCrew7384,

We would like to forward this to Loyalty Performance team to look into if you could provide the reservation details to us via private mail here or by email below.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
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Old Jun 27, 2019, 9:21 pm
  #38  
 
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Shouldn’t the ambassador line call the hotel directly and get it sorted out?
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Old Jun 27, 2019, 9:42 pm
  #39  
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That’s not a promising start for the hotel. Sort it out people - you will have an entire launch team, one person should have enough time to read up on what Marriott is.
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Old Jun 27, 2019, 10:22 pm
  #40  
 
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Originally Posted by EuropeanPete
That’s not a promising start for the hotel. Sort it out people - you will have an entire launch team, one person should have enough time to read up on what Marriott is.
"That’s not a promising start for the hotel," is putting it mildly.

The hotel only has 16 reviews on Marriott.com so far, but it's off to a terrible start:
— Only 2.2 out of 5.0.
— Only 40% of guests recommend this hotel.
— There's not a single "5" (highest) so far, and the most common rating is "1" (lowest).
https://www.marriott.com/hotels/hote...-central-park/
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Old Jun 27, 2019, 10:37 pm
  #41  
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I hadn’t seen those - that is a terrible set of reviews. The hotel is off my shortlist for my upcoming New York stay then. Honestly, I’m thinking maybe the PH.
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Old Jun 27, 2019, 11:42 pm
  #42  
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Originally Posted by Horace
The hotel only has 16 reviews on Marriott.com so far, but it's off to a terrible start:
— Only 2.2 out of 5.0.
— Only 40% of guests recommend this hotel.
— There's not a single "5" (highest) so far, and the most common rating is "1" (lowest).
https://www.marriott.com/hotels/hote...-central-park/
My favorites are "Worst Hotel Ever" and "Horrible Staff." The reference to "flies" is also rather intriguing.

I think we can cross this one off the list.
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Old Jun 28, 2019, 12:31 am
  #43  
 
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That's a shame and a loss of image for the entire brand.
Shouldn't they know that, nowadays, what happen to one guest is almost immediately reported on reviews around the world?
​​​​​
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Old Jun 28, 2019, 1:43 am
  #44  
 
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Either this hotel has rebranded while going through a refurb or it’s a terrible mistake to rebrand a dated hole of a hotel to the le meridian brand.
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Old Jun 28, 2019, 2:29 am
  #45  
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I'm just about the biggest Le Méridien fan out there, but that being said...

Reviews for this property as a Viceroy were getting weaker with time - lots of complaints about the corridors and size of the rooms as well as severely limited space [i.e. no closets, only tiny ones above the beds] and lots of wear and tear, although there have been particularly nasty reviews about rude, attitude-ridden staff who just don't give a d_mn. The restaurant and rooftop bar are outsourced and operated by the Gerber Group, so technically they're not the hotel's restaurants, hence the dancing around the already loose Bonvoy rules. The renovation of the lobby and fitness center in March to May happened to the detriment of guests of both Viceroy and Le Méridien, so unless the owners/Marriott better orchestrate the planned room renovations then they risk irking more of their guests. If the staff truly are problematic, then this is a far bigger issue requiring serious correction.

Sigh, not off to a good start, this.

khabah
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