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How long does it take to credit Bonvoy points purchased from points.com ?

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How long does it take to credit Bonvoy points purchased from points.com ?

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Old Feb 20, 2019, 7:32 am
  #1  
Original Poster
 
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
How long does it take to credit Bonvoy points purchased from points.com ?
Purchased 50K Marriott Bonvoy points yesterday at points.com, still no sight of them this morning. How long should I wait?

TIA if you have any insight!
theOtherHolmes is offline  
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Old Feb 20, 2019, 7:48 am
  #2  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I bought 10K points in January. Took about 24 hours to post.
Mr. Vker is offline  
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Old Feb 20, 2019, 8:07 am
  #3  
Original Poster
 
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Originally Posted by Mr. Vker
I bought 10K points in January. Took about 24 hours to post.
Thanks a lot!
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Old May 17, 2019, 2:56 pm
  #4  
 
Join Date: Jul 2018
Posts: 180
It's been 50 hours since I purchased 50K under their promotion...still waiting for them to credit the points.
hoangtri1 is offline  
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Old May 18, 2019, 2:54 pm
  #5  
 
Join Date: May 2004
Location: YVR
Programs: AC 50K, WS Gold, Bonvoy Plat
Posts: 66
Still waiting for mine, over 72 hours now.
beastmaster is offline  
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Old May 18, 2019, 6:22 pm
  #6  
 
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 653
Originally Posted by beastmaster
Still waiting for mine, over 72 hours now.
mine for almost 75h now...

Marriott say "Please note that this can take up to 24-48 hours"
GalaxyChris is offline  
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Old May 20, 2019, 3:31 pm
  #7  
 
Join Date: Jul 2018
Posts: 180
Originally Posted by GalaxyChris
mine for almost 75h now...

Marriott say "Please note that this can take up to 24-48 hours"
Still waiting...it's been more than 120 hours. I tried calling but was on hold for too long so I gave up and hung up.
hoangtri1 is offline  
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Old May 20, 2019, 4:14 pm
  #8  
 
Join Date: May 2018
Location: Probably on a flight.
Programs: WoH Glob, HH Diamond, Bonvoy Titanium
Posts: 197
I bought points directly from marriott 6 days ago and they are still not in my account. I have called they said they would open a case, meanwhile I just needed to top up 3000 points for a reservation next month and if its not rectified soon Ill lose my reservation.
jinrop is offline  
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Old May 20, 2019, 11:30 pm
  #9  
 
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 653
im also still waiting, I sent to my ambassador the receipt to chase the points.
GalaxyChris is offline  
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Old May 21, 2019, 8:00 pm
  #10  
 
Join Date: May 2004
Location: YVR
Programs: AC 50K, WS Gold, Bonvoy Plat
Posts: 66
Did online chat. Got a case number, should get a response in 2 to 3 business days via email.
beastmaster is offline  
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Old May 23, 2019, 7:26 pm
  #11  
 
Join Date: Jul 2018
Posts: 180
So frustrating to deal with Marriott on this issue. I wish they would just refund my money now. Still no response / no acknowledgement / no communication. Nothing.
hoangtri1 is offline  
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Old May 24, 2019, 8:07 am
  #12  
 
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold, GHA - plat
Posts: 282
Beatmaster, How did you access online chat?
dimon84 is offline  
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Old May 24, 2019, 8:25 am
  #13  
 
Join Date: May 2004
Location: YVR
Programs: AC 50K, WS Gold, Bonvoy Plat
Posts: 66
Originally Posted by dimon84
Beatmaster, How did you access online chat?
It was a random pop up on the Marriott website when I was looking for a hotel room.
Last edited by beastmaster; May 25, 2019 at 8:25 am
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Old May 25, 2019, 6:40 am
  #14  
 
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold, GHA - plat
Posts: 282
Originally Posted by beastmaster
I was a random pop up on the Marriott website when I was looking for a hotel room.
Thanks! interesting, never saw one before.
dimon84 is offline  
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Old May 28, 2019, 2:58 pm
  #15  
 
Join Date: Jul 2018
Posts: 180
Does anyone know if it is possible to request a refund for points purchased? It's been 2 weeks (e-mail says please wait 24-48 hours for points to be posted) and I'm still waiting and I now would rather just have my money back.
hoangtri1 is offline  
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