Marriott Guest Surveys/Reviews

Reply

Old Feb 19, 19, 3:52 pm
  #1  
Original Poster
 
Join Date: Jan 2016
Posts: 651
Marriott Guest Surveys/Reviews

Has Marriott stopped sending post-stay surveys? Iíve not had one for many, many stays. I can see from the individual hotel pages on the app that reviews are being published, albeit at a very low volume, meaning that surveys must be being send to some , but not all, guests.
Some of the information in those reviews is useful; it would be unfortunate if they are discontinued/no longer a priority ( itís pretty easy to discount the ultra negative ones as well as the overly fawning, and get a reasonable understanding of the likely experience).
In any case, if theyíre not sending surveys to guests, how do they measure the experience?
paolo64 is offline  
Reply With Quote
Old Feb 19, 19, 3:57 pm
  #2  
 
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Titanium/LT Platinum, Hilton Gold, AA Platinum
Posts: 4,208
I've only ever received the surveys from specific hotels, personalized (in a way) by the general manager. I don't recall ever receiving one from Corporate Marriott. Are you asking about the property-specific surveys?
JBord is offline  
Reply With Quote
Old Feb 19, 19, 4:13 pm
  #3  
Original Poster
 
Join Date: Jan 2016
Posts: 651
Originally Posted by JBord View Post
I've only ever received the surveys from specific hotels, personalized (in a way) by the general manager. I don't recall ever receiving one from Corporate Marriott. Are you asking about the property-specific surveys?
Yes, I mean the property specific ones, usually couched in ď tell us what you thoughtĒ language. I just donít get them any longer, so Iím wondering if itís only me .
paolo64 is offline  
Reply With Quote
Old Feb 19, 19, 4:15 pm
  #4  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Plat Premier; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 4,634
I was interested in getting a review yesterday .. then noticed it was directing me to post on TripAdvisor

I'd like something being driven by Marriott that is pretty objective.
C17PSGR is offline  
Reply With Quote
Old Feb 20, 19, 2:28 pm
  #5  
 
Join Date: May 2001
Location: St. Louis,MO
Programs: AA Exec Plat,Hilton Diamond,Lifetime Marriott Platinum Premier
Posts: 88
Surveys not confidential

Beware of the surveys.
I filled one out for a Hotel I stay out about 10 days per month. The GM responded and everything seemed right. Then my next stay some of the workers asked my name and responded to my comments from my survey.
I was surprised that my name was given out.

Probably was in the fine print.
I like it free is offline  
Reply With Quote
Old Feb 21, 19, 12:59 am
  #6  
 
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Titanium
Posts: 801
It is hit and miss over whether I get a survey or not although the last one I did thankfully get as I had issues with my stay and I was appreciative of the response I got from the manager and the points I received as compensation.
nequine is offline  
Reply With Quote
Old Feb 21, 19, 1:10 am
  #7  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 65,601
It's hit or miss & from what I've been told, it's from MAR even though the property gets the review to respond to.

Which reminds me - since I didn't get a survey from my most recent stay, off to go to TripAdvisor to post a review.

Cheers.
SkiAdcock is offline  
Reply With Quote
Old Feb 21, 19, 5:25 am
  #8  
 
Join Date: Feb 2013
Location: DCA
Posts: 5,957
Got one yesterday. So there is your black swan.
arlflyer is offline  
Reply With Quote
Old Feb 21, 19, 5:34 am
  #9  
Four Seasons Contributor BadgeHyatt Contributor Badge
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 6,199
Haven't received one for the past three stays.
Aventine is offline  
Reply With Quote
Old Feb 21, 19, 12:40 pm
  #10  
2019 FlyerTalk Awards
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 1,657
4 stays this year, only 1 survey received and it was for a Sheraton property. Interestingly, said property's webpage and listings on Marriott.com have 0 reviews, not even a spot for them on there, which is a shame. I left a rather nice review.
KRSW is offline  
Reply With Quote
Old Feb 21, 19, 12:57 pm
  #11  
 
Join Date: Oct 2018
Programs: Mileage Plus, Marriott Rewards, Southwest Rapid Rewards
Posts: 28
I got one yesterday for a Courtyard stay over the weekend.
TXJeepGuy is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread