Marriott Guest Surveys/Reviews
Feb 19, 2019, 3:52 pm
#1
Original Poster
Join Date: Jan 2016
Posts: 905
Marriott Guest Surveys/Reviews
Has Marriott stopped sending post-stay surveys? I’ve not had one for many, many stays. I can see from the individual hotel pages on the app that reviews are being published, albeit at a very low volume, meaning that surveys must be being send to some , but not all, guests.
Some of the information in those reviews is useful; it would be unfortunate if they are discontinued/no longer a priority ( it’s pretty easy to discount the ultra negative ones as well as the overly fawning, and get a reasonable understanding of the likely experience).
In any case, if they’re not sending surveys to guests, how do they measure the experience?
Some of the information in those reviews is useful; it would be unfortunate if they are discontinued/no longer a priority ( it’s pretty easy to discount the ultra negative ones as well as the overly fawning, and get a reasonable understanding of the likely experience).
In any case, if they’re not sending surveys to guests, how do they measure the experience?
Feb 19, 2019, 3:57 pm
#2
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I've only ever received the surveys from specific hotels, personalized (in a way) by the general manager. I don't recall ever receiving one from Corporate Marriott. Are you asking about the property-specific surveys?
Feb 19, 2019, 4:13 pm
#3
Original Poster
Join Date: Jan 2016
Posts: 905
Yes, I mean the property specific ones, usually couched in “ tell us what you thought” language. I just don’t get them any longer, so I’m wondering if it’s only me .
Feb 19, 2019, 4:15 pm
#4
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I was interested in getting a review yesterday .. then noticed it was directing me to post on TripAdvisor 
I'd like something being driven by Marriott that is pretty objective.
I'd like something being driven by Marriott that is pretty objective.
Feb 20, 2019, 2:28 pm
#5
Join Date: May 2001
Location: St. Louis,MO
Programs: AA Exec Plat,Hilton Diamond,Lifetime Marriott Platinum Premier
Posts: 88
Surveys not confidential
Beware of the surveys.
I filled one out for a Hotel I stay out about 10 days per month. The GM responded and everything seemed right. Then my next stay some of the workers asked my name and responded to my comments from my survey.
I was surprised that my name was given out.
Probably was in the fine print.
I filled one out for a Hotel I stay out about 10 days per month. The GM responded and everything seemed right. Then my next stay some of the workers asked my name and responded to my comments from my survey.
I was surprised that my name was given out.
Probably was in the fine print.
Feb 21, 2019, 12:59 am
#6
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Titanium
Posts: 1,399
It is hit and miss over whether I get a survey or not although the last one I did thankfully get as I had issues with my stay and I was appreciative of the response I got from the manager and the points I received as compensation.
Feb 21, 2019, 1:10 am
#7
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,096
It's hit or miss & from what I've been told, it's from MAR even though the property gets the review to respond to.
Which reminds me - since I didn't get a survey from my most recent stay, off to go to TripAdvisor to post a review.
Cheers.
Which reminds me - since I didn't get a survey from my most recent stay, off to go to TripAdvisor to post a review.
Cheers.
Feb 21, 2019, 12:40 pm
#10
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,616
4 stays this year, only 1 survey received and it was for a Sheraton property. Interestingly, said property's webpage and listings on Marriott.com have 0 reviews, not even a spot for them on there, which is a shame. I left a rather nice review.