Award stay cancelled by hotel for operational resasons. No solution offered
Feb 20, 2019, 12:36 pm
#17
Join Date: Aug 2018
Posts: 902
The Ultimate Reservation Guarantee is not applicable in OP’s case. For it to apply the hotel must up and running, a caveat that was inserted in the T&Cs to address specifically these type of issues.
Feb 20, 2019, 1:09 pm
#18
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,858
https://www.chase.com/content/chasec...ance-5000.html
Feb 22, 2019, 12:01 pm
#19
Join Date: Feb 2019
Programs: Aeroplan, Marriott
Posts: 2
I'm in the same boat as the OP. Had booked the Sheraton on points from March 1-7th. Trying to figure out everything now. I have the email of the 2 women who are handling this matter. I sent them an email and they basically just sent me a list of hotels and their prices. Super bummed because everything is like double the price and non-refundable, hence why I used points. I think I'm just coming to accept the fact that it's going to be a much more expensive trip than originally planned.
Feb 22, 2019, 12:04 pm
#20
Join Date: Feb 2019
Programs: Aeroplan, Marriott
Posts: 2
My thoughts exactly. You should ask them to put you up at the JW Marriott. Obviously many people are in your situation, especially with carnaval around the corner so your status relative to other people in the same situation will probably be crucial. If you are indeed traveling during carnival, any decent property will be sold out so I'd say it might be an idea to look at your travel insurance if there's any possibility that you reschedule for next year and ask them to comp you in the form of upgrades, F&B etc... And perhaps the entire stay.
Sorry about that. It's really bad luck!
Sorry about that. It's really bad luck!
Feb 22, 2019, 12:06 pm
#21
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,096
Realizing this isn't optimal, but if someone is willing to forgo carnaval this year, perhaps just cancel entirely - if airfare was booked on points, those would go back into the account or if paid, change the dates to next year's carnaval or see if the airline will work w/ you (for what might be a smaller hit than going to the other hotels at inflated prices) & book a holiday elsewhere using hotel & airline points.
Cheers.
Cheers.
Feb 22, 2019, 12:46 pm
#22
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
Realizing this isn't optimal, but if someone is willing to forgo carnaval this year, perhaps just cancel entirely - if airfare was booked on points, those would go back into the account or if paid, change the dates to next year's carnaval or see if the airline will work w/ you (for what might be a smaller hit than going to the other hotels at inflated prices) & book a holiday elsewhere using hotel & airline points.
When there is extraordinary demand on hotel rooms, Sheraton Rio has very little leeway to assist in finding alternative lodging.
Feb 22, 2019, 3:02 pm
#23
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Back to insurance. Have you carefully reviewed what you will be due. Some policies provide a simple per diem amount for trip disruption such as this. Perhaps that will be enough to cover the upcharge you will suffer.
Feb 22, 2019, 3:18 pm
#24
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Realizing this isn't optimal, but if someone is willing to forgo carnaval this year, perhaps just cancel entirely - if airfare was booked on points, those would go back into the account or if paid, change the dates to next year's carnaval or see if the airline will work w/ you (for what might be a smaller hit than going to the other hotels at inflated prices) & book a holiday elsewhere using hotel & airline points.
Cheers.
Cheers.
Feb 22, 2019, 5:32 pm
#25
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Join Date: Aug 2002
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Cheers.
Feb 22, 2019, 8:58 pm
#26
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I have quite a bit of experience in this area and unfortunately it is 1 year from the ticketing/issuance (at least for AA). That is a disincentive to purchase air tickets 10 months in advance because it drastically reduces one's flexibility in case of a need to change/re-schedule.
Feb 25, 2019, 4:50 pm
#27
Original Poster
Join Date: Jun 2005
Posts: 626
Update:
3 calls to the Elite line. Numerous emails to the hotel and social support were of no help in finding a resolution. Also promised many times call backs that never happened.
Now i painfully managed to secure 5 1 night award stays in the dates I needed as availability freed up.
Anyone have experience in getting someone to merge them as one reservation to trigger the free night?
Thanks
3 calls to the Elite line. Numerous emails to the hotel and social support were of no help in finding a resolution. Also promised many times call backs that never happened.
Now i painfully managed to secure 5 1 night award stays in the dates I needed as availability freed up.
Anyone have experience in getting someone to merge them as one reservation to trigger the free night?
Thanks
Feb 25, 2019, 5:21 pm
#28
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 864
Update:
3 calls to the Elite line. Numerous emails to the hotel and social support were of no help in finding a resolution. Also promised many times call backs that never happened.
Now i painfully managed to secure 5 1 night award stays in the dates I needed as availability freed up.
Anyone have experience in getting someone to merge them as one reservation to trigger the free night?
Thanks
3 calls to the Elite line. Numerous emails to the hotel and social support were of no help in finding a resolution. Also promised many times call backs that never happened.
Now i painfully managed to secure 5 1 night award stays in the dates I needed as availability freed up.
Anyone have experience in getting someone to merge them as one reservation to trigger the free night?
Thanks
Good luck!
Feb 26, 2019, 8:45 am
#29
Original Poster
Join Date: Jun 2005
Posts: 626
Feb 26, 2019, 8:47 am
#30
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Posts: 100,369
I would think not; I've been told that one must book a five night award stay to get the fifth night free, but that was SPG. You might have better luck asking the hotel to combine the separate reservations into one, which you would want to try to do anyway to avoid changing rooms but the risk is that someone could mess it up and you could lose the reservation.