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Has anyone encountered Non Refundable Points Stay?

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Has anyone encountered Non Refundable Points Stay?

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Old Feb 19, 2019, 9:49 am
  #31  
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Originally Posted by Marriott Bonvoy Lurker II
Thank you for the information.

We have contacted the appropriate team at the hotel on this.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Your response seems to suggest that any hotel is allowed to make all of their award stays nonrefundable even though regular rates have the standard 48 or 72 hours before arrival cancellation deadline. Is this a change in SPG/MR >>> Bonvoy policy?
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Old Feb 19, 2019, 8:25 pm
  #32  
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Originally Posted by Intl359Widget
Can you kindly look into my post above and see if the rate loaded with the hotel has the correct cancellation policies as I'm showing less restrictive cancellation policies for non-award rooms.
Hi Intl359Widget,

We have checked and noticed there was no room availability for paid rate for 7 September, 2019 at Four Points by Sheraton Knoxville Cumberland House Hotel.
We will look into the cancellation policy for redemption booking further with this hotel.

We are also checking the cancellation policy for the hotels in Maldives for December 20, 2019 to January 15, 2020 as mentioned.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Last edited by Marriott Bonvoy Lurker II; Feb 20, 2019 at 12:09 am Reason: updated
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Old Feb 19, 2019, 9:30 pm
  #33  
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Originally Posted by Marriott Bonvoy Lurker II
Setting has been corrected.

You may check again.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]

Thanks so much for looking into this and getting it corrected.
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Old Feb 22, 2019, 2:01 am
  #34  
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Originally Posted by Intl359Widget
Can you also check if this is correct? All of the hotels in the Maldives for December 20 to January 15 are displaying non-refundable reward nights.

Just wanted to provide an update.
While The Westin Maldives Miriandhoo Resort is working to fix the cancellation policy on website, the other hotels in Maldives shall now display the correct cancellation policy.

If you need any further assistance, please let us know.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
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Old Feb 22, 2019, 5:35 am
  #35  
 
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Originally Posted by Marriott Bonvoy Lurker II
Just wanted to provide an update.
While The Westin Maldives Miriandhoo Resort is working to fix the cancellation policy on website, the other hotels in Maldives shall now display the correct cancellation policy.

If you need any further assistance, please let us know.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Thank you! Thank you!
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Old Feb 22, 2019, 11:04 pm
  #36  
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Cash Deposit For Awards
And now here's the latest . . . Marriott properties charging your card at booking for a cash deposit on award stays, combined with an outrageous cancel policy (in this example, must cancel 60 days prior to stay): Marriott's Sneaky Award Hold Fees

This may be the final straw for me.
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Old Feb 23, 2019, 12:39 am
  #37  
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Old Feb 23, 2019, 12:49 am
  #38  
 
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Originally Posted by Marriott Bonvoy Lurker II
Thank you for the information.

We have contacted the appropriate team at the hotel on this.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
hi Christina.
have you heard back from the JW Marriott in Singapore as it is still listing Christmas and New Years dates as nonrefunable while paid rates are refundable for standard room. thanks so much.
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Old Jun 30, 2019, 7:08 am
  #39  
 
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hi Christina.
have you heard back from the JW Marriott in Singapore as it is still listing Christmas and New Years dates as nonrefunable while paid rates are refundable for standard room. thanks so much.
I would also be interested in this; I booked back in August 2018 for a 7-day stay at the end of July; surely they cannot charge me 360,000 points or the cash rate:

"Please note that we will assess a fee if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. This fee equals your room charge plus tax for all the nights of your reservation."
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Old Jul 1, 2019, 2:43 am
  #40  
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Originally Posted by FormalHall
I would also be interested in this; I booked back in August 2018 for a 7-day stay at the end of July; surely they cannot charge me 360,000 points or the cash rate:

"Please note that we will assess a fee if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. This fee equals your room charge plus tax for all the nights of your reservation."
Could you please provide your reservation confirmation number to us via private mail here or by email below, so we may have a look?

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
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Old Sep 2, 2021, 12:13 pm
  #41  
 
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Originally Posted by Marriott Bonvoy Lurker II
Hi Intl359Widget,

We have checked and noticed there was no room availability for paid rate for 7 September, 2019 at Four Points by Sheraton Knoxville Cumberland House Hotel.
We will look into the cancellation policy for redemption booking further with this hotel.

We are also checking the cancellation policy for the hotels in Maldives for December 20, 2019 to January 15, 2020 as mentioned.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Could you review this for the RESIDENCE INN WASHINGTON, DC/DUPONT CIRCLE? I'm seeing many dates later this year where there are flexible rates with a 2 day cancellation policy, but the award nights all have the "non-refundable after 24 hours" language for the same room types & dates.

Thanks!
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Old Sep 5, 2021, 9:30 pm
  #42  
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Originally Posted by lowfareair
Could you review this for the RESIDENCE INN WASHINGTON, DC/DUPONT CIRCLE? I'm seeing many dates later this year where there are flexible rates with a 2 day cancellation policy, but the award nights all have the "non-refundable after 24 hours" language for the same room types & dates.

Thanks!
Thanks for your feedback.

We are checking with hotel team and will update you after we receive their reply.

Please let us know if you need further assistance.

Best Regards,

Abbey L
Specialist, Social Media
Marriott International
[email protected]
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