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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Millions of points, out of the blue. (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1956316-millions-points-out-blue.html)

Dinish Feb 14, 2019 12:36 pm
Millions of points, out of the blue.
 
Hi all. I’m completely new here, although I’m a loyal customer at various programs (platinum skyteam, spire IHG, Diamond Hilton).

Now something happened to my Marriot Bonvoy. I’m silver elite, and only 16 nights on account so far.

However on on my last stay they allocated 70.000.000 points to my account!!

Tempting to start using those as if I won the lottery...

what shall I do? Any tips? :-)

thanks

myperks Feb 14, 2019 12:39 pm
10k compulsive app refreshes just happened :D

if it was from a property, then maybe wait a couple days

Dinish Feb 14, 2019 12:40 pm
What’s that?

CCIE_Flyer Feb 14, 2019 12:40 pm
Originally Posted by Dinish (Post 30778865)
what shall I do? Any tips? :-)
Let it sit there and draw interest!

Seriously, I would contact the hotel directly and see if maybe they won't toss you a bone for being honest. Presumably there's some kind of audit process where this will eventually be flagged and reclaimed.

Dinish Feb 14, 2019 12:42 pm
I stayed in a renaissance abroad. And unfortunately the points never came. So the hotel contacted the us team to get it fixed. Pretty big fix...

myperks Feb 14, 2019 12:42 pm
Originally Posted by Dinish (Post 30778880)
What’s that?
people refrshing their app to see if they hit the lottery as well.
but if it’s given by a property, then they may have messed up on the currency exchange. Was your last stay in like Indonesia or Vietnam?

Dinish Feb 14, 2019 12:44 pm
Yes indeed, Indonesia! So indeed a currency error

kennycrudup Feb 14, 2019 2:06 pm
Happened to me once when SEK was awarded 10:1 as if it were in USD (about 1USD:7SEK at the time), so 6 times what I was expecting. Give it 10 days or so, it'll get clawed back.

escapefromphl Feb 14, 2019 2:07 pm
Originally Posted by Dinish (Post 30778903)
Yes indeed, Indonesia! So indeed a currency error
I suspect the error will correct itself, especially since you posted here. Just wait a week.

SQTraveller Feb 14, 2019 3:50 pm
I wonder what would happen if the OP books something using points. How would they claw back? Would it be indiscriminate?

Deez Nutz Feb 14, 2019 4:57 pm
Travel packages! They always give the big warning that the miles transfers are irreversible...

yeunganson Feb 14, 2019 5:09 pm
The points windfall is likely to be crawled back. The ebonus tool for point posting seem to require hotel staff to convert to USD instead of just entering it in local currency and the system converted to dollars in the background using the day's exchange rate.

At the big picture, hotel is paying in an approximation a penny ($USD 0.01) a point for you. So if they accidentally credited you 5,000,000 points, it would have costed them $US 50,000 if they don't follow up.

TerryK Feb 14, 2019 5:56 pm
Originally Posted by Dinish (Post 30778865)
........However on on my last stay they allocated 70.000.000 points to my account!!......
Originally Posted by yeunganson (Post 30779893)
......At the big picture, hotel is paying in an approximation a penny ($USD 0.01) a point for you. So if they accidentally credited you 5,000,000 points, it would have costed them $US 50,000 if they don't follow up.
OP received 70MM points. Using your math, hotel is paying 700K USD. I am sure someone from accounting will notice.

MePlatPremier Feb 14, 2019 6:07 pm
Was it a Design Hotels property ?

mahasamatman Feb 14, 2019 6:32 pm
Originally Posted by CCIE_Flyer (Post 30778883)
I would contact the hotel directly and see if maybe they won't toss you a bone for being honest.
When I had a 9 million point windfall, I reported it and didn't even receive a thank you.


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