|
Originally Posted by MePlatPremier
(Post 30777147)
Nowhere in Bonvoy materials is it published that upgrades are prioritized according to elite levels. It has never been like that with SPG and it does not appear to be the case with Bonvoy as well. If the number of upgradeable elites arriving on a given day exceeds that of available suites,the property has a tremendous leeway in deciding who gets upgraded, and it will most certainly prioritize according to loyalty to the property itself (not the program), duration of stay and rate rather that elite tier or number of nights stayed with Bonvoy. |
Originally Posted by Intl359Widget
(Post 30777190)
In my case this week, this is absolutely true because the property that we are at is rewarding the higher revenue rates with upgrades while most of us on the corporate rate are not. |
Originally Posted by MePlatPremier
(Post 30777147)
Nowhere in Bonvoy materials is it published that upgrades are prioritized according to elite levels. It has never been like that with SPG and it does not appear to be the case with Bonvoy as well. If the number of upgradeable elites arriving on a given day exceeds that of available suites,the property has a tremendous leeway in deciding who gets upgraded, and it will most certainly prioritize according to loyalty to the property itself (not the program), duration of stay and rate rather that elite tier or number of nights stayed with Bonvoy. |
Originally Posted by MePlatPremier
(Post 30777147)
Nowhere in Bonvoy materials is it published that upgrades are prioritized according to elite levels. It has never been like that with SPG and it does not appear to be the case with Bonvoy as well. If the number of upgradeable elites arriving on a given day exceeds that of available suites,the property has a tremendous leeway in deciding who gets upgraded, and it will most certainly prioritize according to loyalty to the property itself (not the program), duration of stay and rate rather that elite tier or number of nights stayed with Bonvoy. SPG sent each hotel a suggested priority ordering for upgrades, but the property was free to ignore the list ot inject their own criteria such as stays/nights/revenue at then property. The prioritization was proprietary but rumored to depend on 23 factors of which elite tier certainly would have been a prominent determinant. |
Originally Posted by MSPeconomist
(Post 30777281)
SPG sent each hotel a suggested priority ordering for upgrades, but the property was free to ignore the list ot inject their own criteria such as stays/nights/revenue at then property. The prioritization was proprietary but rumored to depend on 23 factors of which elite tier certainly would have been a prominent determinant. |
Originally Posted by arlflyer
(Post 30777333)
Did SPG run off a universal CRM system? I would doubt that individual properties were manually considering 23 factors or writing their own models to weight said factors. I would think anything with that many inputs would have been baked into a CRM platform (with option for manual override of course). Please read the post you quoted. SPG sent the priority list to the hotels. Therefore SPG had some system to rank elites. This was not done by the individual property, but individual properties were free to adjust it if they wanted to do so. |
Originally Posted by MSPeconomist
(Post 30777343)
Please read the post you quoted. SPG sent the priority list to the hotels. Therefore SPG had some system to rank elites. This was not done by the individual property, but individual properties were free to adjust it if they wanted to do so. |
Sometimes it's hard to tell why upgrades don't happen. Suppose I (a LifeTit!) have a reservation but I've not yet arrived. Maybe the hotel blocks me a suite but that shouldn't take that room off the market if someone wants to pay for it, so the suite shows as available. Now a Plat comes along to check in and sees that he doesn't get an upgrade but doesn't know that the hotel is holding the upgrade for me but still hoping to sell the room. Is the Plat right to be angry about being denied? Would I be right to be angry if they upgrade the Plat because he arrived first?
|
So, bottom line is that the t&c of the program itself, the guidance issued to properties, and common sense, all mean that status level is not a mandatory determinant.
There are a lot of good reasons for a property to prioritize based on revenue, but that is irrelevant because even if it is a bad idea, it is the individual property's decision. If it is important to you, deal directly with the property and book away from those which upgrade away from your preference. Or, WSBS "Want Suite - Book Suite" |
Originally Posted by arlflyer
(Post 30777394)
I read the post - it could be interpreted multiple ways. Do you mean that they sent a list of names, daily, or would that be hourly? Would the list change in real time as guests checked in? Did they email it, or was it pushed through a CRM? Or was this list not one of specific guests but rather a list of criteria, against which a property could map guests? Numerous ways the post could be understood, hence my curiosity.
The list was sent daily with the idea that hotels would use it to reassign rooms. I have no idea how it was sent, perhaps by telegram or carrier pigeon after the Starriott merger started. |
Originally Posted by MePlatPremier
(Post 30777147)
Nowhere in Bonvoy materials is it published that upgrades are prioritized according to elite levels.
Originally Posted by EricH
(Post 30777400)
Would I be right to be angry if they upgrade the Plat because he arrived first?
|
Originally Posted by hockeyinsider
(Post 30777680)
But the terms do state an upgrade is based on the best room or suite available at the time of check-in, which is why I check-in 48 hours before arrival as soon as the mobile application lets me.
What would happen if say you did OLCI 48 hrs before your actual arrival time got assigned the best room at that time due to no suite availablity, then an eligible suite becomes available on your arrival? |
Originally Posted by kaizen7
(Post 30777808)
Will this make the hotel check for the availability of eligible suite when you do the olci and assign one for you?
What would happen if say you did OLCI 48 hrs before your actual arrival time got assigned the best room at that time due to no suite availablity, then an eligible suite becomes available on your arrival? You raise an interesting question. I look at the check-in time as a tiebreaker as much as anything else. |
Originally Posted by MSPeconomist
(Post 30777475)
[left]The list was sent daily with the idea that hotels would use it to reassign rooms.
Thanks! This is cool and answers the point to which I was curious - that SPG central was pumping out suggested guidance on upgrades each day. Very interesting! |
Originally Posted by hotelboy
(Post 30777236)
A good mantra to remember at hotels...discounted rate...discounted experience.
|
| All times are GMT -6. The time now is 11:39 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.