AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]
Jul 28, 2019, 5:58 pm
#901
Join Date: Jun 2016
Programs: DL DM, Marriott Titanium, Hyatt Explorist
Posts: 150
Jul 29, 2019, 6:02 am
#902
Join Date: Aug 2005
Programs: us cp, delta gold, marriott silver, hyatt gold, starwood gold.
Posts: 454
Upgraded to brilliant 25k spend bonus still valid?
I was working toward the 25k bonus on my bonvoy card. Every year you ca n get up to 100k bi us points in 25k segments.
now I upgraded to bonvoy brilliant.
Does brilliant have the same program of bonuses for each 25k of spend?
thanks
now I upgraded to bonvoy brilliant.
Does brilliant have the same program of bonuses for each 25k of spend?
thanks
Jul 29, 2019, 6:30 am
#903
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
I just got an upgrade offer too that comes with 50K Bonvoy points but I will wait for a 100K or better offer.
My current Bonvoy regular card was initially an SPG card that was upgraded to SPG Luxury with a 100K offer then downgraded back to SPG regular just after account anniversary but before the annual fee hit (and just before Amex SPG regular was discontinued). One interesting thing that happened is that I subsequently received a 50K free night certificate instead of a 35K one
My current Bonvoy regular card was initially an SPG card that was upgraded to SPG Luxury with a 100K offer then downgraded back to SPG regular just after account anniversary but before the annual fee hit (and just before Amex SPG regular was discontinued). One interesting thing that happened is that I subsequently received a 50K free night certificate instead of a 35K one
Aug 3, 2019, 2:43 pm
#904
Join Date: Nov 2005
Location: SFO or CDG
Programs: UAL 1K MM, Bonvoy Plat, Hyatt something
Posts: 2
Amex Bonvoy (former SPG) credit for Moxy and Autograph hotels
looking at my Amex statements, I realized that my stays at Moxy (Paris) and Autograph (Roomers in MUC) hotels only got 2x points instead of the usual 6x.
Anyone has experienced this?
Amex has not rectified the problem and is still investigating. I suspect that this impacts other customers so TAL at your statements.
Also, I'd appreciate any tip on escalation to Amex. Their customer service is atrocious. 21 years as a customer and I fell like chopped liver.
Anyone has experienced this?
Amex has not rectified the problem and is still investigating. I suspect that this impacts other customers so TAL at your statements.
Also, I'd appreciate any tip on escalation to Amex. Their customer service is atrocious. 21 years as a customer and I fell like chopped liver.
Aug 3, 2019, 3:33 pm
#905
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Happened to me 2x in Europe. Apparently something about the continent that Amex struggles to identify correctly.
Aug 3, 2019, 3:52 pm
#906
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,504
Happened to me at Westin Perth. I assumed it was because it was an obscure brand. Quick call to Amex and the problem was fixed with the next statement.
Aug 3, 2019, 5:08 pm
#907
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,732
Happened to me at 3 different hotels in Europe this summer. There was nothing quick about getting AMEX to rectify it. I had to call multiple times. A case was opened a month ago. Two days ago, I was told they hadn't finished their investigation. What is there to investigate? The hotels are Marriott brands. Then I was told that one of them was a Design Hotel, not a Marriott hotel. Uh, it's one of Marriott's 29 brands. As of today it has been handled though with no apology on AMEX's part. The agent said that the points I was owed were all the bonus that she could give. Huh? I earned those points, there was no bonus involved. Can you tell I feel a bit testy about the process?
And welcome to posting, sea-faring. I'm impressed that 14 years on, you remember your handle and log in information. Well done.
And welcome to posting, sea-faring. I'm impressed that 14 years on, you remember your handle and log in information. Well done.
Aug 3, 2019, 11:32 pm
#908
Join Date: Nov 2005
Location: SFO or CDG
Programs: UAL 1K MM, Bonvoy Plat, Hyatt something
Posts: 2
Thanks SanDiego1k for the warm welcome! I had to jump in at some point...
Your experience matches perfectly what I'm going through right now. Debating if I should drop Amex all together and go for the Bonvoy Visa.
Your experience matches perfectly what I'm going through right now. Debating if I should drop Amex all together and go for the Bonvoy Visa.
Aug 4, 2019, 12:59 pm
#910
Join Date: Aug 2019
Posts: 1
Which Marriott properties trigger that $300 statement credit?
I recently stayed at a Residence Inn in Stamford (room was just over $300) and that didn't trigger the $300 statement credit. Does anyone know where a list of "participating properties" is? I can't find it. The small print directs me to a Marriott link that doesn't specify the specific brands/hotels. Thanks!
Aug 4, 2019, 1:07 pm
#911
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,885
I recently stayed at a Residence Inn in Stamford (room was just over $300) and that didn't trigger the $300 statement credit. Does anyone know where a list of "participating properties" is? I can't find it. The small print directs me to a Marriott link that doesn't specify the specific brands/hotels. Thanks!
Aug 5, 2019, 8:56 am
#912
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,328
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Aug 8, 2019, 11:37 am
#913
Join Date: Jun 2007
Location: Lafayette, CA
Programs: Alaska MVPG, SPG-Marriott Bonvoy LT Plat
Posts: 113
Bonvoy Brilliant upgrade question
I just accepted an invite to upgrade to a Bonvoy Brilliant card. A day or two after I did this my free night award (max 35K points) from my original SPG AMEX, was loaded into my account. Does anyone know if this will be replaced with a free night award (max 50K points) or will this not come until I renew next year?
Aug 8, 2019, 12:58 pm
#915
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,732
