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AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]

AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]

Old Jul 28, 19, 5:58 pm
  #901  
 
Join Date: Jun 2016
Programs: Alaska MVP Gold, Virgin America Elevate Gold (Founding Member)
Posts: 117
Originally Posted by BaconSF View Post


I just got 50k.. I would bite if it was for 125k
I just did. If I recall correctly, when they first rolled out this card the best upgrade offer they'd give me was something like 15k or 30k points. 125k is a no brainer in this case.
FluxTZ is offline  
Old Jul 29, 19, 6:02 am
  #902  
 
Join Date: Aug 2005
Programs: us cp, delta gold, marriott silver, hyatt gold, starwood gold.
Posts: 453
Upgraded to brilliant 25k spend bonus still valid?

I was working toward the 25k bonus on my bonvoy card. Every year you ca n get up to 100k bi us points in 25k segments.
now I upgraded to bonvoy brilliant.
Does brilliant have the same program of bonuses for each 25k of spend?
thanks
Mhttoanywhere is offline  
Old Jul 29, 19, 6:30 am
  #903  
 
Join Date: Oct 2009
Programs: AC, DL, Marriott, SPG, Fairmont, Best Western
Posts: 1,768
Originally Posted by BaconSF View Post


I just got 50k.. I would bite if it was for 125k
I just got an upgrade offer too that comes with 50K Bonvoy points but I will wait for a 100K or better offer.

My current Bonvoy regular card was initially an SPG card that was upgraded to SPG Luxury with a 100K offer then downgraded back to SPG regular just after account anniversary but before the annual fee hit (and just before Amex SPG regular was discontinued). One interesting thing that happened is that I subsequently received a 50K free night certificate instead of a 35K one
MasterGeek is offline  
Old Aug 3, 19, 2:43 pm
  #904  
 
Join Date: Nov 2005
Location: SFO or CDG
Programs: UAL 1K MM, Bonvoy Plat, Hyatt something
Posts: 2
Amex Bonvoy (former SPG) credit for Moxy and Autograph hotels

looking at my Amex statements, I realized that my stays at Moxy (Paris) and Autograph (Roomers in MUC) hotels only got 2x points instead of the usual 6x.
Anyone has experienced this?

Amex has not rectified the problem and is still investigating. I suspect that this impacts other customers so TAL at your statements.

Also, I'd appreciate any tip on escalation to Amex. Their customer service is atrocious. 21 years as a customer and I fell like chopped liver.
sea-faring is offline  
Old Aug 3, 19, 3:33 pm
  #905  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,572
Happened to me 2x in Europe. Apparently something about the continent that Amex struggles to identify correctly.
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UA-NYC is offline  
Old Aug 3, 19, 3:52 pm
  #906  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,079
Happened to me at Westin Perth. I assumed it was because it was an obscure brand. Quick call to Amex and the problem was fixed with the next statement.
margarita girl is offline  
Old Aug 3, 19, 5:08 pm
  #907  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 29,512
Happened to me at 3 different hotels in Europe this summer. There was nothing quick about getting AMEX to rectify it. I had to call multiple times. A case was opened a month ago. Two days ago, I was told they hadn't finished their investigation. What is there to investigate? The hotels are Marriott brands. Then I was told that one of them was a Design Hotel, not a Marriott hotel. Uh, it's one of Marriott's 29 brands. As of today it has been handled though with no apology on AMEX's part. The agent said that the points I was owed were all the bonus that she could give. Huh? I earned those points, there was no bonus involved. Can you tell I feel a bit testy about the process?

And welcome to posting, sea-faring. I'm impressed that 14 years on, you remember your handle and log in information. Well done.
SanDiego1K is offline  
Old Aug 3, 19, 11:32 pm
  #908  
 
Join Date: Nov 2005
Location: SFO or CDG
Programs: UAL 1K MM, Bonvoy Plat, Hyatt something
Posts: 2
Thanks SanDiego1k for the warm welcome! I had to jump in at some point...
Your experience matches perfectly what I'm going through right now. Debating if I should drop Amex all together and go for the Bonvoy Visa.
sea-faring is offline  
Old Aug 4, 19, 2:29 am
  #909  
 
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 286
AMEX, could you please introduce this kind of branded credit card in Italy too??
Thank you!
GoldenItalianBoy is offline  
Old Aug 4, 19, 12:59 pm
  #910  
 
Join Date: Aug 2019
Posts: 1
Angry Which Marriott properties trigger that $300 statement credit?

I recently stayed at a Residence Inn in Stamford (room was just over $300) and that didn't trigger the $300 statement credit. Does anyone know where a list of "participating properties" is? I can't find it. The small print directs me to a Marriott link that doesn't specify the specific brands/hotels. Thanks!
jdanipayne is offline  
Old Aug 4, 19, 1:07 pm
  #911  
 
Join Date: May 2011
Location: NYC (LGA, JFK, EWR)
Programs: Delta Silver, AAdvantage Gold, SPG/Marriott/Hilton Gold, AMEX Membership Rewards
Posts: 1,237
Originally Posted by jdanipayne View Post
I recently stayed at a Residence Inn in Stamford (room was just over $300) and that didn't trigger the $300 statement credit. Does anyone know where a list of "participating properties" is? I can't find it. The small print directs me to a Marriott link that doesn't specify the specific brands/hotels. Thanks!
Residence Inn Stamford should trigger the statement credit. Give AMEX a call
Adelphos is offline  
Old Aug 5, 19, 8:56 am
  #912  
 
Join Date: Nov 2007
Programs: Marriott Bonvoy Gold, Hilton Honors Gold
Posts: 1,241
Originally Posted by FluxTZ View Post
Soooo, I just got an upgrade offer for 125,000 bonus points with $5k spend during first 3 months. As far as I'm aware, that's the highest bonus offer they've extended so far for this card.
That's a great offer! Even better than the new app offer. Wish I got it, but alas I only got the 50k offer .
friedablass is online now  
Old Aug 8, 19, 11:37 am
  #913  
 
Join Date: Jun 2007
Location: Lafayette, CA
Programs: United Airlines Premier Silver, Alaska MVPG, SPG-Marriott Bonvay Plat and LT Gold
Posts: 108
Bonvoy Brilliant upgrade question

I just accepted an invite to upgrade to a Bonvoy Brilliant card. A day or two after I did this my free night award (max 35K points) from my original SPG AMEX, was loaded into my account. Does anyone know if this will be replaced with a free night award (max 50K points) or will this not come until I renew next year?

rosscali is offline  
Old Aug 8, 19, 12:43 pm
  #914  
 
Join Date: Feb 2014
Posts: 348
I just realized I'm coming up on my anniversary for the first year and haven't used my $300 credit.

Is there anyway to check when my anniversary is so i can use it before this?
aGeist is offline  
Old Aug 8, 19, 12:58 pm
  #915  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 29,512
Originally Posted by aGeist View Post
I just realized I'm coming up on my anniversary for the first year and haven't used my $300 credit.

Is there anyway to check when my anniversary is so i can use it before this?
The best way is to call.
SanDiego1K is offline  

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