Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]

AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]

Reply

Old Jun 21, 19, 1:04 pm
  #886  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 29,442
Who has an issue with how the hotels are coded? I stayed at 3 properties in Europe within the last two weeks that have coded as 2x. AMEX is not being helpful. They say that Marriott will send them a list of their properties where I stayed and I will get the correct points. In March, I was charged a deposit at Cristallo, a Marriott luxury property in the Dolomites. It is coded as 2x points. They tell me that I received 6x points. Yet the AMEX website shows the points I was given and it is 2x points. It's all very strange.
SanDiego1K is offline  
Reply With Quote
Old Jun 21, 19, 4:41 pm
  #887  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,491
Had an issue at the StR Florence. I protested and got it re-coded properly.
UA-NYC is offline  
Reply With Quote
Old Jun 28, 19, 11:32 pm
  #888  
 
Join Date: Oct 2015
Posts: 226
Originally Posted by suziemay View Post
WHY WON'T THEY GIVE ME AN UPGRADE OFFER! I have the regular Bonvoy card that was converted from the Starwood card. I keep checking for bonus points to upgrade but no dice.
Finally have an upgrade offer, 50,000 points with minimum $2,500 spend within 3 months. Kinda disappointing considering new applicant bonuses are currently 75,000. Will sleep on it this weekend...

Do you folks know if I upgrade, can I use my current card and have it count to the minimum spend? Or would I need to wait until I have the new card before the spend counts?
suziemay is offline  
Reply With Quote
Old Jun 28, 19, 11:37 pm
  #889  
 
Join Date: Jan 2007
Location: SJC/SFO
Posts: 292
Originally Posted by suziemay View Post
Finally have an upgrade offer, 50,000 points with minimum $2,500 spend within 3 months. Kinda disappointing considering new applicant bonuses are currently 75,000. Will sleep on it this weekend...

Do you folks know if I upgrade, can I use my current card and have it count to the minimum spend? Or would I need to wait until I have the new card before the spend counts?
CSR said you can use the existing card and all expense count but I'll wait till next day.
khlay is offline  
Reply With Quote
Old Jun 28, 19, 11:50 pm
  #890  
 
Join Date: Oct 2015
Posts: 226
Originally Posted by khlay View Post
CSR said you can use the existing card and all expense count but I'll wait till next day.
Thank you!
suziemay is offline  
Reply With Quote
Old Jul 3, 19, 3:07 pm
  #891  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 29,442
Originally Posted by SanDiego1K View Post
Who has an issue with how the hotels are coded? I stayed at 3 properties in Europe within the last two weeks that have coded as 2x. AMEX is not being helpful. They say that Marriott will send them a list of their properties where I stayed and I will get the correct points. In March, I was charged a deposit at Cristallo, a Marriott luxury property in the Dolomites. It is coded as 2x points. They tell me that I received 6x points. Yet the AMEX website shows the points I was given and it is 2x points. It's all very strange.
My statement closed. Sure enough, I only got 2x points instead of 6x points for
-Falisia
-Cristallo
-G-Rough

This time, I got a terrific agent who immediately understood the issue. He checked on the Marriott website to confirm that each hotel was a Marriott property. He then opened a case for the missing points. I also had him look at a March deposit billed by Cristallo. His records indicated that I had received 6x points but I had not. I had audited what actually ended up in my Marriott account so was confident points were missing. He ran the numbers and confirmed what I saw. He has opened a case and expects me to receive the missing points within 2 weeks.

What a difference an agent can make.
SanDiego1K is offline  
Reply With Quote
Old Jul 3, 19, 6:00 pm
  #892  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Gold, Amex Plat
Posts: 24,087
Originally Posted by SanDiego1K View Post
Who has an issue with how the hotels are coded? I stayed at 3 properties in Europe within the last two weeks that have coded as 2x. AMEX is not being helpful. They say that Marriott will send them a list of their properties where I stayed and I will get the correct points. In March, I was charged a deposit at Cristallo, a Marriott luxury property in the Dolomites. It is coded as 2x points. They tell me that I received 6x points. Yet the AMEX website shows the points I was given and it is 2x points. It's all very strange.
It's a recurring problem. I usually repeatedly yell at Amex till they credit the difference. Then I stay again at the same hotel a year later and have the same problem. Not a priority for Amex to fix these issues
cfischer is offline  
Reply With Quote
Old Jul 21, 19, 3:22 pm
  #893  
 
Join Date: May 2011
Location: NYC (LGA, JFK, EWR)
Programs: Delta Silver, AAdvantage Gold, SPG/Marriott/Hilton Gold, AMEX Membership Rewards
Posts: 1,202
Honestly this card is a bit underrated. Good return on Marriott spend, and even unbonused spend at 2x Marriott points isnít terrible. The net fee is a real $150 - no airline credits, no special rates to book, no specific hotels needed - $300 in Marriott spending is refunded annually. If you donít have an AMEX Platinum or Chase Sapphire Reserve, the Priority Pass is useful. I met minimum spend a while back and I am using the card more than expected on general stuff. I never as really into the SPG card so maybe I donít have the same sense of loss. It would be a better card if I could spend $30,000 for Marriott Diamond or whatever.
Adelphos is offline  
Reply With Quote
Old Jul 23, 19, 6:14 am
  #894  
 
Join Date: May 2011
Location: NYC (LGA, JFK, EWR)
Programs: Delta Silver, AAdvantage Gold, SPG/Marriott/Hilton Gold, AMEX Membership Rewards
Posts: 1,202
Had a $215 Residence Inn stay over the weekend. The charge posted yesterday. Today I see the $215 Bonvoy credit and the $40 Amex offer credit I was targeted for and signed up for. Not bad making $40 on a quick overnight.
Adelphos is offline  
Reply With Quote
Old Jul 23, 19, 6:21 am
  #895  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, AA Gold, LH Silver, Bonvoy LTTE, HH Dia, Hyatt Disc, PC Plat, CC Gold
Posts: 3,908
Originally Posted by Adelphos View Post
even unbonused spend at 2x Marriott points isn’t terrible.
Now that's the first time I have heard that! Not sure you are going to get many to agree on the unbonused spend.
christianj is offline  
Reply With Quote
Old Jul 23, 19, 6:26 am
  #896  
 
Join Date: May 2011
Location: NYC (LGA, JFK, EWR)
Programs: Delta Silver, AAdvantage Gold, SPG/Marriott/Hilton Gold, AMEX Membership Rewards
Posts: 1,202
Originally Posted by christianj View Post
Now that's the first time I have heard that! Not sure you are going to get many to agree on the unbonused spend.
I value Marriott points at 0.8 cents per point and Hilton st .45 cents per point. Two Marriott points is 1.6 cents per dollar, which while not great, isnít terrible (roughly equivalent for unbonused spend on the MR cards). Even Hilton at 1.35 cents per point (Surpass/Aspire) isnít terrible if you are also meeting a spend threshold.
Adelphos is offline  
Reply With Quote
Old Jul 23, 19, 6:34 am
  #897  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, AA Gold, LH Silver, Bonvoy LTTE, HH Dia, Hyatt Disc, PC Plat, CC Gold
Posts: 3,908
Originally Posted by Adelphos View Post


I value Marriott points at 0.8 cents per point and Hilton st .45 cents per point. Two Marriott points is 1.6 cents per dollar, which while not great, isnít terrible (roughly equivalent for unbonused spend on the MR cards). Even Hilton at 1.35 cents per point (Surpass/Aspire) isnít terrible if you are also meeting a spend threshold.
There have been so many thread with people arguing over point valuations that I am going to skip that discussion since we all know YMMV greatly. If using the Marriott cards for nonbonused spend works for you...then great but I still don't think many are going to agree.
UA-NYC likes this.
christianj is offline  
Reply With Quote
Old Jul 23, 19, 6:38 am
  #898  
 
Join Date: May 2011
Location: NYC (LGA, JFK, EWR)
Programs: Delta Silver, AAdvantage Gold, SPG/Marriott/Hilton Gold, AMEX Membership Rewards
Posts: 1,202
Originally Posted by christianj View Post
There have been so many thread with people arguing over point valuations that I am going to skip that discussion since we all know YMMV greatly. If using the Marriott cards for nonbonused spend works for you...then great but I still don't think many are going to agree.
To be clear I donít use Marriott cards for most unbonused spend - most of that goes on Delta cards (for elite status qualification) or a Chase Freedom Unlimited (for transfer to Ultimate Rewards). But like I said, itís not terrible for unbonused spend.
Adelphos is offline  
Reply With Quote
Old Jul 28, 19, 5:36 pm
  #899  
 
Join Date: Jun 2016
Programs: Alaska MVP Gold, Virgin America Elevate Gold (Founding Member)
Posts: 117
Soooo, I just got an upgrade offer for 125,000 bonus points with $5k spend during first 3 months. As far as I'm aware, that's the highest bonus offer they've extended so far for this card.
FluxTZ is offline  
Reply With Quote
Old Jul 28, 19, 5:46 pm
  #900  
 
Join Date: Jul 2018
Location: SFO
Posts: 168
Originally Posted by FluxTZ View Post
Soooo, I just got an upgrade offer for 125,000 bonus points with $5k spend during first 3 months. As far as I'm aware, that's the highest bonus offer they've extended so far for this card.
I just got 50k.. I would bite if it was for 125k
BaconSF is offline  
Reply With Quote

Thread Tools
Search this Thread