Feb 12, 2019, 9:54 am
Last edit by: yosithezet
POSTING FORMAT
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Post Your Marriott Bonvoy Elite Upgrade Experiences 2019
May 21, 2019, 9:23 am
#211
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
Property: Sheraton Towers Singapore
Date(s): May
Room booked: Deluxe Pre-Paid
Room received: Executive Suite but later downgraded upon arrival to a Club King
Elite Level: Titanium
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: No
Upgrade Requested thru [Ambassador/App/FDA]: App Chat. Room reflected as Executive Suite but downgraded on arrival
Comments: Requested for an upgrade 3 days before my arrival thru the chat which the agent agreed to look into my request. 30mins later, my room was reflected as an executive suite which i was pleased with the result. On the day of the check-in i noticed my room was changed to a Club King hence i enquired thru the chat what happened and was quoted "unforeseen circumstances"
Arrived at the property and the FDA apologised that the suite assigned was not available due to plumbing issues therefore was put out of action.
For whats its worth, they allowed me to choose any other room category (below suite level) hence I ended up with a Club King.
Date(s): May
Room booked: Deluxe Pre-Paid
Room received: Executive Suite but later downgraded upon arrival to a Club King
Elite Level: Titanium
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: No
Upgrade Requested thru [Ambassador/App/FDA]: App Chat. Room reflected as Executive Suite but downgraded on arrival
Comments: Requested for an upgrade 3 days before my arrival thru the chat which the agent agreed to look into my request. 30mins later, my room was reflected as an executive suite which i was pleased with the result. On the day of the check-in i noticed my room was changed to a Club King hence i enquired thru the chat what happened and was quoted "unforeseen circumstances"
Arrived at the property and the FDA apologised that the suite assigned was not available due to plumbing issues therefore was put out of action.
For whats its worth, they allowed me to choose any other room category (below suite level) hence I ended up with a Club King.
May 22, 2019, 12:58 pm
#212
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,921
Property: Gramercy Park Hotel
Date(s): May
Room booked: Lexington Avenue view (not the cheapest room)
Room received: Some sort of suite with a view of the building across the alley
Elite Level: Plat
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: No
This was a Design hotel so I had no idea what to expect. I arrived around noon and was promised a room on a higher floor if I could wait (or the 5th floor right away). I opted to go to my event and came back and got a suite on the 5th floor from a rather clueless desk person (e.g., when giving me the room had to get approval from someone else to make sure what she did was correct). This hotel now charges a ridiculous resort fee that comes with little value (higher speed internet and something from the minibar), but that was never explained and allegedly was going to be refunded but nothing has hit my account yet. Again, I was only in the room a bit for a one-night stay but it was disconcerting seeing the guy in his window nearby.
Date(s): May
Room booked: Lexington Avenue view (not the cheapest room)
Room received: Some sort of suite with a view of the building across the alley
Elite Level: Plat
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: No
This was a Design hotel so I had no idea what to expect. I arrived around noon and was promised a room on a higher floor if I could wait (or the 5th floor right away). I opted to go to my event and came back and got a suite on the 5th floor from a rather clueless desk person (e.g., when giving me the room had to get approval from someone else to make sure what she did was correct). This hotel now charges a ridiculous resort fee that comes with little value (higher speed internet and something from the minibar), but that was never explained and allegedly was going to be refunded but nothing has hit my account yet. Again, I was only in the room a bit for a one-night stay but it was disconcerting seeing the guy in his window nearby.
May 23, 2019, 11:20 am
#213
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,803
Property: Courtyard Bandung
Date(s): May 2019
Room booked: Premier room King
Room received: Courtyard Suite King (2nd highest cat)
Elite Level: Ambassador
Award stay: no
Rate Type: n/a
LNF stay: no
SNAs redeemed: no
Comments:
Surprisingly the Bonvoy recognition is very good here.
Welcome amenity option: 500 points, $10 f&b amenity, or some selections of f&b amenity (I choose cheese platter)
And they also include buffet breakfast at restaurant for 2 due to status.
Another interesting point, I ask about express check out due I might need to depart the hotel very early, the fdc mention its not a problem. He also told me to inform them on the night before the departure so they can prepare a take away sandwich pack as the restaurant breakfast wont be ready at that time.
Date(s): May 2019
Room booked: Premier room King
Room received: Courtyard Suite King (2nd highest cat)
Elite Level: Ambassador
Award stay: no
Rate Type: n/a
LNF stay: no
SNAs redeemed: no
Comments:
Surprisingly the Bonvoy recognition is very good here.
Welcome amenity option: 500 points, $10 f&b amenity, or some selections of f&b amenity (I choose cheese platter)
And they also include buffet breakfast at restaurant for 2 due to status.
Another interesting point, I ask about express check out due I might need to depart the hotel very early, the fdc mention its not a problem. He also told me to inform them on the night before the departure so they can prepare a take away sandwich pack as the restaurant breakfast wont be ready at that time.
Last edited by kaizen7; May 23, 2019 at 11:24 am Reason: add comments
May 23, 2019, 9:29 pm
#214
Join Date: Oct 2015
Programs: AA: EXP, 1MM Marriott: Ambassador, LTT
Posts: 407
Property: St. Pancras Renaissance London
Date(s): 5 nights mid-May
Room booked: Chambers Junior Suite
Room received: Chambers Junior Suite
Elite Level: Ambassador
Award stay: No
Rate Type: Corp
LNF stay: No
SNAs redeemed: No
Comments: I have yet to get an upgrade when booked into a Junior Suite in the Chambers Wing which is weird because the property will upgrade elites within the Barlow Wing.
Property: St. Regis San Francisco
Date(s): 1 weekend night mid-May
Room booked: SuperiorKing
Room received: Overlook Suite
Elite Level: Ambassador
Award stay: Yes
Rate Type: NA
LNF stay: No
SNAs redeemed: No
Comments: Tried to redeem a SNA but was notified that it could not be honored a day before arriving and SNA was refunded. Upon arrival was upgraded to an Overlook Suite which is a grade higher than the Astor Suite I had tried to get with an SNA! Great stay and great upgrade on an award stay. As a result I am seriously reconsidering my allegiance to the Ritz SF.
Date(s): 5 nights mid-May
Room booked: Chambers Junior Suite
Room received: Chambers Junior Suite
Elite Level: Ambassador
Award stay: No
Rate Type: Corp
LNF stay: No
SNAs redeemed: No
Comments: I have yet to get an upgrade when booked into a Junior Suite in the Chambers Wing which is weird because the property will upgrade elites within the Barlow Wing.
Property: St. Regis San Francisco
Date(s): 1 weekend night mid-May
Room booked: SuperiorKing
Room received: Overlook Suite
Elite Level: Ambassador
Award stay: Yes
Rate Type: NA
LNF stay: No
SNAs redeemed: No
Comments: Tried to redeem a SNA but was notified that it could not be honored a day before arriving and SNA was refunded. Upon arrival was upgraded to an Overlook Suite which is a grade higher than the Astor Suite I had tried to get with an SNA! Great stay and great upgrade on an award stay. As a result I am seriously reconsidering my allegiance to the Ritz SF.
May 23, 2019, 11:02 pm
#215
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Property: W Westwood
Date(s): May 2019 (4 nights)
Room booked: Spectacular King Suite
Room received: Spectacular Corner King Suite
Elite Level: Titanium
Award stay: No
Rate Type: AAA
LNF: No
SNAs redeemed: No
Comments: Upgrade initially refused due to property allegedly at "full capacity." Given a very poor room, requested something better (and expressed disappointment I had not at least been blocked into a decent room). Agent magically found Spectacular Corner Suite, which was much nicer.
Had two poor interactions with the front desk (check-in, check-out). All other staff were great.
Date(s): May 2019 (4 nights)
Room booked: Spectacular King Suite
Room received: Spectacular Corner King Suite
Elite Level: Titanium
Award stay: No
Rate Type: AAA
LNF: No
SNAs redeemed: No
Comments: Upgrade initially refused due to property allegedly at "full capacity." Given a very poor room, requested something better (and expressed disappointment I had not at least been blocked into a decent room). Agent magically found Spectacular Corner Suite, which was much nicer.
Had two poor interactions with the front desk (check-in, check-out). All other staff were great.
May 24, 2019, 3:45 am
#216
Join Date: Dec 2015
Posts: 123
Property: The St. Regis New York
Date(s): Apr 2019 (2 nights)
Room booked: Superior, Guest room, 1 King
Room received: Madison, Suite, 2 Double
Elite Level: Titanium
Award stay: Yes
Rate Type: No
LNF: No
SNAs redeemed: No
Comments: Brilliant stay
Date(s): Apr 2019 (2 nights)
Room booked: Superior, Guest room, 1 King
Room received: Madison, Suite, 2 Double
Elite Level: Titanium
Award stay: Yes
Rate Type: No
LNF: No
SNAs redeemed: No
Comments: Brilliant stay
May 25, 2019, 2:32 am
#217
Join Date: Oct 2006
Programs: SQ PPS *G, Bonvoy Titanium
Posts: 264
Property: Marriott Tang Plaza Singapore
Date(s): May 2019 (4 nights)
Room booked: Deluxe
Room received: Deluxe / Studio room
Elite Level: Platinum
Award stay: no
Rate Type: cheapest prepaid
LNF stay: no
SNAs redeemed: no
Comments: Was not upgraded pre-arrival, app showing the hotel as sold out on the 2nd of my 4-night stay. During check-in, casually mentioned to the staff that it was disappointing to receive no upgrade and a room on a low floor. Staff replied that the hotel was running full (consistent with what the app was saying), but promised she would keep an eye in case a better room opened up. I honestly didn't expect this to be followed up, so was surprised to received a message on the second night that they would like to move me to a better room the following day. The original room that they assigned me to was not bad at all and it was one of the two rooms that were larger than the others on the floor. The upgraded room was called Studio room, which is basically the same as a Deluxe room but with a separate work/study area, a larger bathroom, and a walk-in closet. Very happy with the upgrade, but was more impressed that they actually followed up on the promise to move me to a better room.
Date(s): May 2019 (4 nights)
Room booked: Deluxe
Room received: Deluxe / Studio room
Elite Level: Platinum
Award stay: no
Rate Type: cheapest prepaid
LNF stay: no
SNAs redeemed: no
Comments: Was not upgraded pre-arrival, app showing the hotel as sold out on the 2nd of my 4-night stay. During check-in, casually mentioned to the staff that it was disappointing to receive no upgrade and a room on a low floor. Staff replied that the hotel was running full (consistent with what the app was saying), but promised she would keep an eye in case a better room opened up. I honestly didn't expect this to be followed up, so was surprised to received a message on the second night that they would like to move me to a better room the following day. The original room that they assigned me to was not bad at all and it was one of the two rooms that were larger than the others on the floor. The upgraded room was called Studio room, which is basically the same as a Deluxe room but with a separate work/study area, a larger bathroom, and a walk-in closet. Very happy with the upgrade, but was more impressed that they actually followed up on the promise to move me to a better room.
May 25, 2019, 2:53 am
#218
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
Property: St.Regis Bangkok
Date(s): May 2019, 3 nights
Room booked: Grand Deluxe
Room received: Metropolitan Suite
Elite Level: Ambassador
Award stay: no
Rate Type: standard
LNF stay: no
SNAs redeemed: no
Comments: booked one level higher than entry level, received one category upgrade. Grand Met Suite not available online at time of check-in
Date(s): May 2019, 3 nights
Room booked: Grand Deluxe
Room received: Metropolitan Suite
Elite Level: Ambassador
Award stay: no
Rate Type: standard
LNF stay: no
SNAs redeemed: no
Comments: booked one level higher than entry level, received one category upgrade. Grand Met Suite not available online at time of check-in
May 28, 2019, 2:47 pm
#219
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,240
Property: TownePlace Suites Newark Silicon Valley, California
Date(s): Memorial Day weekend, May 2019
Room booked: 1 Bedroom Suite (1 Queen, Sofa bed)
Room received: 2 Bedroom Suite (Bedroom 1: 1 Queen, Bedroom 2: 1 Queen, Sofa bed)
Elite Level: Platinum
Award stay: No
Rate Type: AAA rate
LNF stay: no
SNAs redeemed: no
Comments: Pleasant surprise to have an upgrade at a long term stay property. The extra space was nice to have! And it meant that someone could sleep in a real bed instead of a sofa bed, so a definitely plus. (Front desk clerk didn't say anything about upgrade at check in, though I checked in late so likely the night crew.) Lots more families with young kids at the property than usual, likely due to the holiday weekend.
Date(s): Memorial Day weekend, May 2019
Room booked: 1 Bedroom Suite (1 Queen, Sofa bed)
Room received: 2 Bedroom Suite (Bedroom 1: 1 Queen, Bedroom 2: 1 Queen, Sofa bed)
Elite Level: Platinum
Award stay: No
Rate Type: AAA rate
LNF stay: no
SNAs redeemed: no
Comments: Pleasant surprise to have an upgrade at a long term stay property. The extra space was nice to have! And it meant that someone could sleep in a real bed instead of a sofa bed, so a definitely plus. (Front desk clerk didn't say anything about upgrade at check in, though I checked in late so likely the night crew.) Lots more families with young kids at the property than usual, likely due to the holiday weekend.
May 28, 2019, 2:47 pm
#220
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Property: Sheraton Vancouver Wall Centre
Date(s): 20 - 22 April 2019
Room booked: Traditional room
Room received: 2 King Bdrm Executive Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments: These guys spoil me now.
Property: Sheraton Vancouver Wall Centre
Date(s): 5 - 6 May 2019
Room booked: Traditional room
Room received: 2 King Bdrm Executive Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments:
Property: Sheraton Vancouver Wall Centre
Date(s): 16 - 18 May 2019
Room booked: Traditional room
Room received: Junior Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments: Didn't mind not getting a 2 bdrm suite. This had a way better view and was on the club floor.
Date(s): 20 - 22 April 2019
Room booked: Traditional room
Room received: 2 King Bdrm Executive Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments: These guys spoil me now.
Property: Sheraton Vancouver Wall Centre
Date(s): 5 - 6 May 2019
Room booked: Traditional room
Room received: 2 King Bdrm Executive Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments:
Property: Sheraton Vancouver Wall Centre
Date(s): 16 - 18 May 2019
Room booked: Traditional room
Room received: Junior Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments: Didn't mind not getting a 2 bdrm suite. This had a way better view and was on the club floor.
May 28, 2019, 8:31 pm
#221
Join Date: May 2019
Location: Massachusetts
Programs: Marriott/SPG/Bonvoy-IHG-Kimpton-Stash-Hotelsdotcom-Delta-Amex-American-United-
Posts: 2
Wentworth by the Sea - grand hotel
Offseason stay at Wentworth By the Sea - a stately and historic grand hotel in Portsmouth NH Nov 2018. 5 nights originally booked as a standard king low floor for $206/night AAA incl of pet fee, upgraded to a 2 bedroom bi-level townhome fireplace suite facing the marina ($1084/night)
May 28, 2019, 11:22 pm
#222
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP Gold, Marriott Lifetime Gold
Posts: 976
Property: Renaissance Providence
Date(s): May 2019 (3 nights)
Room booked: lowest category
Room received: Presidential Suite
Elite Level: (Platinum, Titanium, Ambassador) Titanium
Award stay: yes, points
Rate Type: (Off Peak/Standard/Peak) ? Dunno
LNF stay: (yes/no) no
SNAs redeemed: (yes/no) no
Date(s): May 2019 (3 nights)
Room booked: lowest category
Room received: Presidential Suite
Elite Level: (Platinum, Titanium, Ambassador) Titanium
Award stay: yes, points
Rate Type: (Off Peak/Standard/Peak) ? Dunno
LNF stay: (yes/no) no
SNAs redeemed: (yes/no) no
May 30, 2019, 12:22 am
#223
Join Date: Aug 2014
Location: 42.1% in PDX , 49.9% in PVG & 8% in the air somewhere
Programs: Marriott Ambassador Elite, UA 1K, AS MVP GLD 75K, DL Pt
Posts: 1,086
Property: Residence In Austin
Date(s): 5/23-5/28
Room booked: Studio
Room received: One Bedroom
Elite Level: Ambassador Elite
Award stay: Yes
Rate Type: Points
LNF stay: No
SNAs redeemed: No
Comments:
Property: Sheraton Hsinchu
Date(s): 5/29-6/1
Room booked: Standard King
Room received: One Bedroom Suite
Elite Level: Ambassador Elite
Award stay: NA
Rate Type: Corporate Discounted Rate
LNF stay: No
SNAs redeemed: No
Comments: Checked in at 6am and upgraded room wasn't ready, still the standard room was plenty nice. By lunchtime they had my room on the 21st floor ready. Sure nice to be back and taste the finer service and lounge service of the TPAC hotels versus the sad state and value in USA
Date(s): 5/23-5/28
Room booked: Studio
Room received: One Bedroom
Elite Level: Ambassador Elite
Award stay: Yes
Rate Type: Points
LNF stay: No
SNAs redeemed: No
Comments:
Property: Sheraton Hsinchu
Date(s): 5/29-6/1
Room booked: Standard King
Room received: One Bedroom Suite
Elite Level: Ambassador Elite
Award stay: NA
Rate Type: Corporate Discounted Rate
LNF stay: No
SNAs redeemed: No
Comments: Checked in at 6am and upgraded room wasn't ready, still the standard room was plenty nice. By lunchtime they had my room on the 21st floor ready. Sure nice to be back and taste the finer service and lounge service of the TPAC hotels versus the sad state and value in USA
May 30, 2019, 11:19 am
#224
Join Date: Dec 2013
Location: Boston
Programs: DL PM/1 MM, Bonvoy LTT
Posts: 100
Property: The Algonquin Resort St. Andrews-by-the-Sea - St. Andrews, New Brunswick
Date(s): May 2019 (3 nights)
Room booked: Studio, 2 Queen
Room received: Patio Suite with 2 bedrooms (one with a king bed, one with a queen), 2 bathrooms, living room, and 3 patios (Not available for booking on website according to front desk.)
Elite Level: Lifetime Titanium
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: Yes
Comments: Originally upgraded to executive suite at 5-day SNA window, and then upon arrival was told upgraded to this room. (Executive suite had only 1-bedroom and no patio according to website.) Appeared to be low-season for hotel.
Date(s): May 2019 (3 nights)
Room booked: Studio, 2 Queen
Room received: Patio Suite with 2 bedrooms (one with a king bed, one with a queen), 2 bathrooms, living room, and 3 patios (Not available for booking on website according to front desk.)
Elite Level: Lifetime Titanium
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: Yes
Comments: Originally upgraded to executive suite at 5-day SNA window, and then upon arrival was told upgraded to this room. (Executive suite had only 1-bedroom and no patio according to website.) Appeared to be low-season for hotel.
May 30, 2019, 1:52 pm
#225
Join Date: Feb 2019
Posts: 3,097
Property: The Gwen (Chicago) (Luxury Collection)
Date(s): May 2019, 1 nights
Room booked: Superior King
Room received: Grand Deluxe King, Michigan Avenue View
Elite Level: Titanium
Award stay: no
Rate Type: standard
LNF stay: no
SNAs redeemed: no
Comments: Michigan Avenue view was a joke, I could see some buildings that are on Michigan Avenue but not the street itself (high floor, north-facing view but I had the corner room furthest from Michgan avenue. The view was mostly the Marriott Magnificent Mile and a parking garage. The website shows this room as having windows on two sides, and while I did have a corner room I only had one window.
Date(s): May 2019, 1 nights
Room booked: Superior King
Room received: Grand Deluxe King, Michigan Avenue View
Elite Level: Titanium
Award stay: no
Rate Type: standard
LNF stay: no
SNAs redeemed: no
Comments: Michigan Avenue view was a joke, I could see some buildings that are on Michigan Avenue but not the street itself (high floor, north-facing view but I had the corner room furthest from Michgan avenue. The view was mostly the Marriott Magnificent Mile and a parking garage. The website shows this room as having windows on two sides, and while I did have a corner room I only had one window.