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Post Your Marriott Bonvoy Elite Upgrade Experiences 2019

Post Your Marriott Bonvoy Elite Upgrade Experiences 2019

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Old Mar 4, 19, 7:32 am   -   Wikipost
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Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
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Old Aug 18, 19, 10:22 pm
  #331  
 
Join Date: Oct 2006
Programs: STE+, HH Diamond, Bonvoy Plat
Posts: 218
Originally Posted by RobOnLI View Post
So you booked two rooms but wound up with one upgraded room with two bedrooms, right? So did they charge you for both rooms or did you cancel one and just keep the suite?

-RM
Was charged for both rooms. Didnít think they would let me keep the 2-bedroom Suite if I had canceled one of the rooms.
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Old Aug 19, 19, 1:40 am
  #332  
 
Join Date: Dec 2014
Location: Shenzhen
Programs: Marriott Bonvoy Titanium, Cathay Pacific Gold
Posts: 855
Property: Sheraton Grand Macau
Date(s): Saturday 17 August
Room booked: Deluxe King
Room received: Club Suite
Elite Level: Titanium
Award stay: Yes - 75-night Cat 5 certificate
Rate Type: N/A
LNF stay: N/A
SNAs redeemed: No (applied for on the app and rejected the day before)
Comments: It's becoming increasingly difficult to get any kind of upgrade on a Saturday night at this 4000-room hotel. Two years ago Plats or higher were regularly upgraded at weekends to huge Executive Deluxe Suites but that's no longer my experience if you stay on a Saturday. Having received the basic room (which is really basic) at stays earlier this year I reached out in advance to the people who know us in the lounge and on the day of check in we got a Club Suite which is like a regular hotel suite with separate sitting room and additional toilet in the entrance. The cash rate this Saturday was an insane MOP3000 so I used my Cat 5 certificate which was good value except when you remember that (a) at other times the cash rate can be MOP900 and (b) it's inexplicably the same category as the JW Macau whose basic rooms and lounge will be a notch or two above the Sheraton (but no availability this weekend). Increasingly, I'm sorry to say that the Sheraton is very poor value for cash or points at the weekend and the increased focus on mainland tastes and cheaper foods in the lounge (which I've previously enjoyed) is also pushing me away. Unfortunately I cannot stay mid-week in the off season to see if I get a proper suite like the old days. This hotel was once a reliable weekend staycation for me... but I'm losing interest with each stay despite excellent lounge staff.
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Old Aug 19, 19, 1:42 am
  #333  
 
Join Date: Dec 2014
Location: Shenzhen
Programs: Marriott Bonvoy Titanium, Cathay Pacific Gold
Posts: 855
Originally Posted by RobOnLI View Post
So you booked two rooms but wound up with one upgraded room with two bedrooms, right? So did they charge you for both rooms or did you cancel one and just keep the suite?
-RM
A two-bedroom suite would cost more than two separate rooms at most hotels wouldn't it? I don't feel that the OP was ripped off.
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Old Aug 19, 19, 5:57 am
  #334  
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott LT Titanium
Posts: 8,171
Originally Posted by rhu171 View Post


Was charged for both rooms. Didnít think they would let me keep the 2-bedroom Suite if I had canceled one of the rooms.
Was wondering how it worked out. Thanks. I'm assuming the two bedroom was more expensive than two separate rooms in the first place or did you not notice?

Originally Posted by ftrichard View Post
A two-bedroom suite would cost more than two separate rooms at most hotels wouldn't it? I don't feel that the OP was ripped off.
You're making assumptions here. My post had no implication.

-RM
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Old Aug 19, 19, 11:17 am
  #335  
Hyatt Contributor BadgeMarriott 5+ Badge
 
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 2,579
My experience has been business as usual and hotel just follow the policy, no more and no less. Lower tiers donít get any more to offer. The strong brands, like RC and Luxury, donít offer anything.
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Old Aug 19, 19, 11:24 am
  #336  
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by RedSun View Post
The strong brands, like RC and Luxury, donít offer anything.
I must beg to differ. I think there are plenty of examples here for all to see for those with especially Titanium and especially Ambassador status getting plenty at the "strong brands" as you describe them. (And even Plats are sharing plenty examples of major suite upgrades in this thread.)

For the record, the following list doesn't even include my suite upgrades in Feb at the RC Coconut Grove or the StR Bahia Beach.

Originally Posted by bhrubin View Post
Sorry, hadn't submitted my upgrades since end of March. It's been a very good year:

Property: SLS Beverly Hills
Date(s): July 12-15
Room booked: entry level king
Room received: One Bedroom Deluxe Courtyard Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Pre-upgraded well before arrival, amazing stay with our dog for culinary weekend in LA, great pool service, great pool food and drink, my favorite and go to LA hotel in Bonvoy now

Property: Ritz-Carlton Boston
Date(s): June 7-10
Room booked: entry level king
Room received: Executive Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: amazing stay, this hotel is now my go to in Boston

Property: Ritz-Carlton Georgetown
Date(s): May 31 - June 2
Room booked: entry level king
Room received: Ritz-Carlton Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Tremendous upgrade, almost flawless stay with better air con in bedroom (massive room wasn't as cool), many welcome amenities, but room service after hours was a disaster...but do love this property.

Property: Phoenician Residences
Date(s): May 19-22
Room booked: 2 Bedroom Residence
Room received: 3 Bedroom Residence with Private Pool
Elite Level: Ambassador
Award stay: Yes
Rate Type: n/a
BRG stay: n/a
SNAs redeemed: No
Comments: Expert review at https://www.flyertalk.com/hotel-revi...t-air-con-3311

Property: St Regis San Francisco
Date(s): May 5-7
Room booked: entry level king
Room received: Metropolitan Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: another amazing stay...but no welcome amenity alas!

Property: Ritz-Carlton Half Moon Bay
Date(s): April 30 - May 2
Room booked: entry level king
Room received: Ocean House Firepit One Bedroom Suite
Elite Level: Ambassador
Award stay: Yes
Rate Type: n/a
BRG stay: n/a
SNAs redeemed: No
Comments: Expert review at https://www.flyertalk.com/hotel-revi...on-issues-3281

Property: Ritz-Carlton Bacara Santa Barbara
Date(s): April 23-28
Room booked: entry level king
Room received: One Bedroom Suite and One Bedroom Ocean View Suite
Elite Level: Ambassador
Award stay: Yes
Rate Type: n/a
BRG stay: n/a
SNAs redeemed: No
Comments: Expert Review at https://www.flyertalk.com/hotel-revi...t-more-jw-3277

Property: Ritz-Carlton Chicago
Date(s): April 12-15
Room booked: Executive Suite
Room received: Lakeside Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Expert review at https://www.flyertalk.com/hotel-revi...-don-t-go-3240

Property: Courtyard New Haven at Yale
Date(s): April 10-11
Room booked: entry level king
Room received: Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Expert review at https://www.flyertalk.com/hotel-revi...ior-suite-3242

Property: Four Points New York Midtown Times Square
Date(s): April 9-10, June 4-6
Room booked: entry level king
Room received: Penthouse Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Expert review at https://www.flyertalk.com/hotel-revi...d-service-3244

Property: Sheraton Philadelphia University City
Date(s): April 8-9, June 3-4
Room booked: entry level king
Room received: One Bedroom Corner Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: always an air con issue, but always solved fast and with good treatment

Property: Ritz-Carlton Georgetown
Date(s): April 5-7
Room booked: entry level king
Room received: Executive Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Expert review at https://www.flyertalk.com/hotel-revi...ce-issues-3238

Property: Le Meridien Arlington
Date(s): April 4-5, April 7-8, June 2-3
Room booked: entry level king
Room received: Executive Suite
Elite Level: Ambassador, repeat guest
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Same Executive Suite as I always want, best air con in the whole hotel with 2 HVAC units!

Property: Sheraton New York Times Square
Date(s): April 3-4
Room booked: entry level king
Room received: entry level king
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Sad stay, moved rooms due to faulty air con, issues with water in room.

Property: Renaissance Providence Downtown
Date(s): April 2-3, April 11-12, June 6-7
Room booked: entry level king
Room received: One Bedroom Capitol Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments:

Property: Le Meridien Boston Cambridge
Date(s): March 31 - April 2
Room booked: Entry level room
Room received: Ware Suite
Elite Level: Ambassador
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No
Comments: Expert review at https://www.flyertalk.com/hotel-revi...are-suite-3241
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Old Aug 19, 19, 4:22 pm
  #337  
 
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Plat
Posts: 1,660
Originally Posted by cfischer View Post
Did they pay you the room type guarantee? They can't just give you a king if you confirmed 2 queens.
It wasn't a big deal and we ended up preferring getting rooms near one another rather than the original room type.
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Old Aug 19, 19, 6:06 pm
  #338  
 
Join Date: Dec 2014
Location: Shenzhen
Programs: Marriott Bonvoy Titanium, Cathay Pacific Gold
Posts: 855
Originally Posted by RobOnLI View Post
You're making assumptions here. My post had no implication.

-RM
What assumptions? I asked a question and expressed a personal opinion. Nowhere was there an implication aimed at anything. Just a question and a personal opinion in respose to your post.
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Old Aug 20, 19, 4:36 am
  #339  
 
Join Date: Dec 2016
Location: WAW/BHX
Programs: SQ(*G), A3(*G), LH(*S), SK, BA; Hilton Diamond, Marriott Titanium, IHG Platinum Ambassador
Posts: 1,615
Originally Posted by lagunas2k View Post
Property: W Hong Kong
Date(s): August 2019
Room booked: Wonderful Room
Room received: Fantastic Suite
Elite Level: Titanium
Award stay: No
Rate Type: Pre-pay Member Rate
LNF stay: No
SNAs redeemed: No
Comments: This was a return stay, I've stayed a few times before. Was in contact with the concierge team about my request for a suite. I was upgraded to a cool corner room weeks out. At check in (12 PM) I was told my cool corner room wasn't available, I reiterated I was really interested in the suite. He said he could do that but it would be a few hours before the room is ready because of occupying elites. I said no problem, was given a standard room for a few hours and moved over about 2 hours later. This property clearly doesn't dole out suites, but have come through the few times I've really wanted one (traveling with family).
Things must be getting bad in Hong Kong if the W is giving out genuine upgrades!
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Old Aug 20, 19, 10:27 am
  #340  
 
Join Date: Mar 2012
Location: SF Bay Area
Programs: UA GS, Marriott Titanium, Hyatt Explorist, AA Plat Pro
Posts: 379
Originally Posted by yurtripper View Post
Things must be getting bad in Hong Kong if the W is giving out genuine upgrades!
Having read through the W HK thread, this seems very true, BUT! I was also upgraded last year as well, but it was like pulling teeth from them, and only for half of my stay. When they clearly had availability online. The more I stay there, the more I really enjoy the food at the Elements mall next door. It has some fantastic dining options!
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Old Aug 20, 19, 10:33 am
  #341  
 
Join Date: Mar 2012
Location: SF Bay Area
Programs: UA GS, Marriott Titanium, Hyatt Explorist, AA Plat Pro
Posts: 379
W London Leicester Square

Property: W London Leicester Square
Date(s): July 2019
Room booked: Wonderful Room
Room received: Marvelous Room
Elite Level: Titanium
Award stay: No
Rate Type: Pre-Pay Member Rate
LNF stay: No
SNAs redeemed: No
Comments: No suite upgrade, but room was nice. Winning $25 front row tickets to Book of Mormon day of in front of the hotel made up for it... =)
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Last edited by lagunas2k; Aug 20, 19 at 10:36 am Reason: Fixed room type, Marvelous room, not cool corner. Bathroom in the middle of the room
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Old Aug 20, 19, 10:44 am
  #342  
 
Join Date: Mar 2012
Location: SF Bay Area
Programs: UA GS, Marriott Titanium, Hyatt Explorist, AA Plat Pro
Posts: 379
Property: London Marriott Park Lane
Date(s): May 2019
Room booked: Deluxe Room (Standard Room)
Room received: Executive Suite
Elite Level: Titanium
Award stay: No
Rate Type: Pre-Pay Member Rate
LNF stay: No
SNAs redeemed: No
Comments: Probably one of the worst hotels that play with inventory to avoid giving out suite upgrades (suites available just prior to check in, key strokes after mentioning I'd like a suite upgrade and then no suites during check in, and magically after check in those suites are for sale again). Agents flat out lie and manipulate inventory. I was told there was no inventory when online there was clearly bookable inventory in almost every higher category (I essentially had to book it to show them). I was eventually given a suite with one window (in the living room) that faces an alley. That's right, no window in the bedroom. I don't even think that room should be allowed to be occupied it was so ridiculous. After a stern discussion with management was given a proper suite the next day. I'll avoid this place going forward.
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Old Aug 20, 19, 10:50 am
  #343  
 
Join Date: Mar 2012
Location: SF Bay Area
Programs: UA GS, Marriott Titanium, Hyatt Explorist, AA Plat Pro
Posts: 379
JW Marriott Grosvenor House

Property: JW Marriott Grosvenor House
Date(s): May 2019
Room booked: Deluxe Queen Room (Standard Room)
Room received: Superior King Suite
Elite Level: Titanium
Award stay: No
Rate Type: Member Rate
LNF stay: No
SNAs redeemed: No
Comments: Was not proactively upgraded, but after inquiring was provided a suite. There was ample inventory online.
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Old Aug 20, 19, 11:16 am
  #344  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,466
Property: St Regis Singapore
Date(s): Aug 2019
Room booked: 2x Executive Deluxe (base room)
Room received: 1x Caroline Astor Suite - 1x Grand Deluxe room
Elite Level: Ambassador
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: Yes for the CA Suite
Comments: Stay here about once / month.
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Old Aug 20, 19, 11:35 am
  #345  
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by kaizen7 View Post
Property: St Regis Singapore
Date(s): Aug 2019
Room booked: 2x Executive Deluxe (base room)
Room received: 1x Caroline Astor Suite - 1x Grand Deluxe room
Elite Level: Ambassador
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: Yes for the CA Suite
Comments: Stay here about once / month.
You got a suite upgrade! Cheers to you, buddy!
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