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Post Your Marriott Bonvoy Elite Upgrade Experiences 2019

Post Your Marriott Bonvoy Elite Upgrade Experiences 2019

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Old Mar 4, 19, 7:32 am   -   Wikipost
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Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
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Old May 21, 19, 9:23 am
  #211  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 252
Property: Sheraton Towers Singapore
Date(s): May
Room booked: Deluxe Pre-Paid
Room received: Executive Suite but later downgraded upon arrival to a Club King
Elite Level: Titanium
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: No
Upgrade Requested thru [Ambassador/App/FDA]: App Chat. Room reflected as Executive Suite but downgraded on arrival

Comments: Requested for an upgrade 3 days before my arrival thru the chat which the agent agreed to look into my request. 30mins later, my room was reflected as an executive suite which i was pleased with the result. On the day of the check-in i noticed my room was changed to a Club King hence i enquired thru the chat what happened and was quoted "unforeseen circumstances"
Arrived at the property and the FDA apologised that the suite assigned was not available due to plumbing issues therefore was put out of action.
For whats its worth, they allowed me to choose any other room category (below suite level) hence I ended up with a Club King.
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Old May 22, 19, 12:58 pm
  #212  
 
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Plat
Posts: 1,651
Property: Gramercy Park Hotel
Date(s): May
Room booked: Lexington Avenue view (not the cheapest room)
Room received: Some sort of suite with a view of the building across the alley
Elite Level: Plat
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: No

This was a Design hotel so I had no idea what to expect. I arrived around noon and was promised a room on a higher floor if I could wait (or the 5th floor right away). I opted to go to my event and came back and got a suite on the 5th floor from a rather clueless desk person (e.g., when giving me the room had to get approval from someone else to make sure what she did was correct). This hotel now charges a ridiculous resort fee that comes with little value (higher speed internet and something from the minibar), but that was never explained and allegedly was going to be refunded but nothing has hit my account yet. Again, I was only in the room a bit for a one-night stay but it was disconcerting seeing the guy in his window nearby.
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Old May 23, 19, 11:20 am
  #213  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,448
Property: Courtyard Bandung
Date(s): May 2019
Room booked: Premier room King
Room received: Courtyard Suite King (2nd highest cat)
Elite Level: Ambassador
Award stay: no
Rate Type: n/a
LNF stay: no
SNAs redeemed: no
Comments:
Surprisingly the Bonvoy recognition is very good here.
Welcome amenity option: 500 points, $10 f&b amenity, or some selections of f&b amenity (I choose cheese platter)
And they also include buffet breakfast at restaurant for 2 due to status.
Another interesting point, I ask about express check out due I might need to depart the hotel very early, the fdc mention its not a problem. He also told me to inform them on the night before the departure so they can prepare a take away sandwich pack as the restaurant breakfast wont be ready at that time.

Last edited by kaizen7; May 23, 19 at 11:24 am Reason: add comments
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Old May 23, 19, 9:29 pm
  #214  
Marriott Contributor Badge
 
Join Date: Oct 2015
Programs: AA: EXP, 1MM Marriott: Ambassador, LTT
Posts: 293
Property: St. Pancras Renaissance London
Date(s): 5 nights mid-May
Room booked: Chambers Junior Suite
Room received: Chambers Junior Suite
Elite Level: Ambassador
Award stay: No
Rate Type: Corp
LNF stay: No
SNAs redeemed: No
Comments: I have yet to get an upgrade when booked into a Junior Suite in the Chambers Wing which is weird because the property will upgrade elites within the Barlow Wing.

Property: St. Regis San Francisco
Date(s): 1 weekend night mid-May
Room booked: SuperiorKing
Room received: Overlook Suite
Elite Level: Ambassador
Award stay: Yes
Rate Type: NA
LNF stay: No
SNAs redeemed: No
Comments: Tried to redeem a SNA but was notified that it could not be honored a day before arriving and SNA was refunded. Upon arrival was upgraded to an Overlook Suite which is a grade higher than the Astor Suite I had tried to get with an SNA! Great stay and great upgrade on an award stay. As a result I am seriously reconsidering my allegiance to the Ritz SF.
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Old May 23, 19, 11:02 pm
  #215  
Suspended
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 41,378
Property: W Westwood
Date(s): May 2019 (4 nights)
Room booked: Spectacular King Suite
Room received: Spectacular Corner King Suite
Elite Level: Titanium
Award stay: No
Rate Type: AAA
LNF: No
SNAs redeemed: No
Comments: Upgrade initially refused due to property allegedly at "full capacity." Given a very poor room, requested something better (and expressed disappointment I had not at least been blocked into a decent room). Agent magically found Spectacular Corner Suite, which was much nicer.

Had two poor interactions with the front desk (check-in, check-out). All other staff were great.
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Old May 24, 19, 3:45 am
  #216  
 
Join Date: Dec 2015
Posts: 30
Property: The St. Regis New York
Date(s): Apr 2019 (2 nights)
Room booked: Superior, Guest room, 1 King
Room received: Madison, Suite, 2 Double
Elite Level: Titanium
Award stay: Yes
Rate Type: No
LNF: No
SNAs redeemed: No
Comments: Brilliant stay
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Old May 25, 19, 2:32 am
  #217  
 
Join Date: Oct 2006
Programs: STE+, HH Diamond, Bonvoy Plat
Posts: 218
Property: Marriott Tang Plaza Singapore
Date(s): May 2019 (4 nights)
Room booked: Deluxe
Room received: Deluxe / Studio room
Elite Level: Platinum
Award stay: no
Rate Type: cheapest prepaid
LNF stay: no
SNAs redeemed: no
Comments: Was not upgraded pre-arrival, app showing the hotel as sold out on the 2nd of my 4-night stay. During check-in, casually mentioned to the staff that it was disappointing to receive no upgrade and a room on a low floor. Staff replied that the hotel was running full (consistent with what the app was saying), but promised she would keep an eye in case a better room opened up. I honestly didn't expect this to be followed up, so was surprised to received a message on the second night that they would like to move me to a better room the following day. The original room that they assigned me to was not bad at all and it was one of the two rooms that were larger than the others on the floor. The upgraded room was called Studio room, which is basically the same as a Deluxe room but with a separate work/study area, a larger bathroom, and a walk-in closet. Very happy with the upgrade, but was more impressed that they actually followed up on the promise to move me to a better room.
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Old May 25, 19, 2:53 am
  #218  
Hilton 25+ BadgeMarriott 25+ Badge
 
Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; SPG AMB100; Hyatt Globalist; Fairmont Plat
Posts: 2,224
Property: St.Regis Bangkok
Date(s): May 2019, 3 nights
Room booked: Grand Deluxe
Room received: Metropolitan Suite
Elite Level: Ambassador
Award stay: no
Rate Type: standard
LNF stay: no
SNAs redeemed: no
Comments: booked one level higher than entry level, received one category upgrade. Grand Met Suite not available online at time of check-in
bhrubin and xar like this.
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Old May 28, 19, 2:47 pm
  #219  
ryw
 
Join Date: May 2016
Location: OAK & SFO
Programs: WN A, DL FO, Marriott Plat
Posts: 652
Property: TownePlace Suites Newark Silicon Valley, California
Date(s): Memorial Day weekend, May 2019
Room booked: 1 Bedroom Suite (1 Queen, Sofa bed)
Room received: 2 Bedroom Suite (Bedroom 1: 1 Queen, Bedroom 2: 1 Queen, Sofa bed)
Elite Level: Platinum
Award stay: No
Rate Type: AAA rate
LNF stay: no
SNAs redeemed: no

Comments: Pleasant surprise to have an upgrade at a long term stay property. The extra space was nice to have! And it meant that someone could sleep in a real bed instead of a sofa bed, so a definitely plus. (Front desk clerk didn't say anything about upgrade at check in, though I checked in late so likely the night crew.) Lots more families with young kids at the property than usual, likely due to the holiday weekend.
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Old May 28, 19, 2:47 pm
  #220  
uxb
 
Join Date: Jan 2008
Location: JFK, BUR, YVR
Programs: AS (MVP), BA, DL, HH (G), MR (T/LTP), UA (*S), UScAAre (1,55MM), WN
Posts: 4,738
Property: Sheraton Vancouver Wall Centre
Date(s): 20 - 22 April 2019
Room booked: Traditional room
Room received: 2 King Bdrm Executive Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments: These guys spoil me now.

Property: Sheraton Vancouver Wall Centre
Date(s): 5 - 6 May 2019
Room booked: Traditional room
Room received: 2 King Bdrm Executive Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments:

Property: Sheraton Vancouver Wall Centre

Date(s): 16 - 18 May 2019
Room booked: Traditional room
Room received: Junior Suite
Elite Level: TIT/LTP
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments: Didn't mind not getting a 2 bdrm suite. This had a way better view and was on the club floor.
Flying for Fun likes this.
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Old May 28, 19, 8:31 pm
  #221  
 
Join Date: May 2019
Location: Massachusetts
Programs: Marriott/SPG/Bonvoy-IHG-Kimpton-Stash-Hotelsdotcom-Delta-Amex-American-United-
Posts: 2
Wentworth by the Sea - grand hotel

Offseason stay at Wentworth By the Sea - a stately and historic grand hotel in Portsmouth NH Nov 2018. 5 nights originally booked as a standard king low floor for $206/night AAA incl of pet fee, upgraded to a 2 bedroom bi-level townhome fireplace suite facing the marina ($1084/night)
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Old May 28, 19, 11:22 pm
  #222  
 
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP, Marriott Titanium
Posts: 563
Property: Renaissance Providence
Date(s): May 2019 (3 nights)
Room booked: lowest category
Room received: Presidential Suite
Elite Level: (Platinum, Titanium, Ambassador) Titanium
Award stay: yes, points
Rate Type: (Off Peak/Standard/Peak) ? Dunno
LNF stay: (yes/no) no
SNAs redeemed: (yes/no) no
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Old May 30, 19, 12:22 am
  #223  
 
Join Date: Aug 2014
Location: 42.1% in PDX , 49.9% in PVG & 8% in the air somewhere
Programs: Marriott Ambassador Elite, UA 1K, AS MVP GLD 75K
Posts: 730
Property: Residence In Austin
Date(s): 5/23-5/28
Room booked: Studio
Room received: One Bedroom
Elite Level: Ambassador Elite
Award stay: Yes
Rate Type: Points
LNF stay: No
SNAs redeemed: No
Comments:

Property: Sheraton Hsinchu

Date(s): 5/29-6/1
Room booked: Standard King
Room received: One Bedroom Suite
Elite Level: Ambassador Elite
Award stay: NA
Rate Type: Corporate Discounted Rate
LNF stay: No
SNAs redeemed: No
Comments: Checked in at 6am and upgraded room wasn't ready, still the standard room was plenty nice. By lunchtime they had my room on the 21st floor ready. Sure nice to be back and taste the finer service and lounge service of the TPAC hotels versus the sad state and value in USA
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Old May 30, 19, 11:19 am
  #224  
 
Join Date: Dec 2013
Location: Boston
Programs: DL PM/1 MM, Bonvoy LTT
Posts: 88
Property: The Algonquin Resort St. Andrews-by-the-Sea - St. Andrews, New Brunswick
Date(s): May 2019 (3 nights)
Room booked: Studio, 2 Queen
Room received: Patio Suite with 2 bedrooms (one with a king bed, one with a queen), 2 bathrooms, living room, and 3 patios (Not available for booking on website according to front desk.)
Elite Level: Lifetime Titanium
Award stay: No
Rate Type: Standard
LNF stay: No
SNAs redeemed: Yes
Comments: Originally upgraded to executive suite at 5-day SNA window, and then upon arrival was told upgraded to this room. (Executive suite had only 1-bedroom and no patio according to website.) Appeared to be low-season for hotel.
TWToKM is offline  
Old May 30, 19, 1:52 pm
  #225  
 
Join Date: Feb 2019
Posts: 742
Property: The Gwen (Chicago) (Luxury Collection)
Date(s): May 2019, 1 nights
Room booked: Superior King
Room received: Grand Deluxe King, Michigan Avenue View
Elite Level: Titanium
Award stay: no
Rate Type: standard
LNF stay: no
SNAs redeemed: no
Comments: Michigan Avenue view was a joke, I could see some buildings that are on Michigan Avenue but not the street itself (high floor, north-facing view but I had the corner room furthest from Michgan avenue. The view was mostly the Marriott Magnificent Mile and a parking garage. The website shows this room as having windows on two sides, and while I did have a corner room I only had one window.
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