$99,940/nt. What a bargain!
 

This is obviously an error as I just stayed here for $124/night...but it does make me wonder if anyone ever checks this stuff at Marriott.com or the properties themselves. It's too bad LNF/BRG doesn't give you some sort of difference between the original rate & lowest rate you've found.


https://cimg6.ibsrv.net/gimg/www.fly...6978c89324.png

Prepay rate is $75,924. You can save $18,981 per night by booking nonrefundable rate. :p

Just one night will qualify a guest for Lifetime Plutonium.

Side note, I have noticed in recent months, even I had wanted to prepay, telling Marriott overlords to take my $$ immediately after booking, nothing until just a couple of days prior to check-in (despite rate details stating otherwise), or sometime not until until check-out. I am missing out on bonus credit card refund adjustments :D

Not just Marriott, Hilton as well.

Anyway, carry on with the bargain rate discussion...

A phone call to the property will work, whether it's prepaid or not. I do this all the time.

These errors occur from time to time. Hardly unique to Marriott. Search the SPG forum, and IIRC you'll find some from years past there, too.


Don't know how Marriott works, -- in Starwood, the charges were generated by the hotels. When rezzies came in that were coded as prepaid, it was up to the hotel to charge the credit card.

It appears that the property hasn't loaded rates for 2020. That astronomical rate is probably the default one in the system. The rate is the same for January 1 through January 18, 2020, which (I think) is the furthest out that can be booked right now.

As for who should catch this sort of thing, it theoretically should be the Reservations or Revenue Manager at the property. I'm sure their revenue management software creates some sort of exceptions report. That's what the several different software products I've used in the past did. Basically, it's a list of dates that may require human intervention. Someone at the property isn't doing their job.

Hi KRSW,

Thank you for pointing this out.

We will forward to the hotel to look into this.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]

"Closing" sales of a hotel might have an effect to the hotels ranking on OTA's, so on (projected) high occupancy days rather than closing the hotel revenue managers simply put crazy rates that nobody books.

I had though of that, Euc-. It was because of OTA factors, but back when I was a Revenue Manager we occasionally used very high minimum stays (over 9 nights) instead of using a "sold out" status. This was done because the hotel was penalized if we set a night to "sold out" and then later didn't actually completely sell out.

We only had to do that on dates when there were a lot of speculative reservations. For example, whenever the local NFL team got in the running for playoff games. Fans would book stays in anticipation of home games. If the team didn't make the playoffs, they would cancel the reservations.

Anyway, when I saw this was right at New Year's, my first thought was that it was a similar concept. But, because the same astronomical rate is for all available days in January, I figured it was just lack of rates being loaded.

I've seen arbitrarily-high rates used as placeholders before (I've done the same thing as well in other industries), but usually nothing that far from the norm, or not public-facing. I'm assuming that they're new to Marriott and MARSHA-cloud, so they're still learning the system. I hope corporate doesn't get nasty with them --- we had a great stay here! Everything was very recently remodeled and getting upgraded to a 1,500sqft 2-bed/2-bath villa certainly made for a great weekend. We'll definitely be back.

Also interesting is that everything on the entire property was still SPG no matter where you looked. Big SPG signs in the lobby, SPG branding on various brochures. Not one mention of Marriott/BonvOy/etc. They had two barker channels on the TV system, one was for SPG properties, the other was for SPG moments, circa-2016. We kind of enjoyed seeing the old SPG stuff to be honest.

bonvoy hasnt launched yet. So everything in legacy spg hotels still shows spg and the same for Marriott.

come Feb 13, that should start to change.

Does that include taxes and fees?