mahasamatman

I booked a room last spring using Points Advance. The rate went up with the merger, and a simple phone call to CS got me the originally booked rate in under 3 minutes.

LAX

I was going to ask if a screenshot would suffice as proof.

LAX

jr1202sr

The fact that we have to do this is beyond wrong. There isn't a better example of the cluster that Marriott has become.

Arne- REALLY?!?!?

margarita girl

mahasamatman

But the fact that the OP had to go from 440K to 550K could easily be explained by the category change.

FrustratedinCA

This is why I screenshot or "print as pdf" every reservation. It's the best proof you can get with a points advance reservation.

shawneve

I had a 3 night points-advance reservation for an upgraded lounge access suite at Sheraton Sydney go from 141K to 225K.
I checked and had no confirmation email, called in all prepared for a fight since I had no proof.
While on hold I re-checked availability and found I could book it again for the original 141K so I did and took a screenshot and clicked the email button.
Followed through with call and the agent fixed the original.. Had to ask for my confirmation number 4X as his system kept 'resetting' (how comforting)
I cancelled the fixed reservation after the call since I had a new one.

myperks

hull22

Now, I just have to figure out how to get another 100K points between now and November. Already purchased max points of my account and my wife's.

nexusCFX

This is not something new to the merger. Anyone who thinks Marriott has only just now become a cluster #%$! must not have many experiences with Marriott in the past

Actually they don't need to do that. People complaining about the feature should either ignore it, learn to leverage it, or find a program that better suits their needs.

Happy

I am surprised that no one seems to use the PRINT function on Marriott site once you have made the reservation?

Here is what I do, for any reservation whether it is revenue or point, incl the Point Advance type,

1) Before finalize the booking, make a screen shot of the Rate Details - you can adjust the View size to make the whole thing fit into one screen, then you can save it and as a JPG/PNG file.
The screen would not allow you to do Print Screen from the browser, therefore a PDF file. However your screen capture app should be able to print a PDF from it, on top of the JPG/PNG file.

2) Once the booking is made, go back to My Trips, use the View/Modify button to pull up the reservation - on the right upper corner there is a Print button. Use that, and it will generate a popup similar to the Rate Details - except for some properties it would come up 3 identical "pages" while most would just come up one "page".
The screen is self-titled as Stay Details - it has all the essentials - Reservation Number, Property Name, Check in / Check out dates, Guests, Rate and Cancellation Policy.
Then you do the same procedure to save a JPG/PNG file.

I think this should be good enough as proof of the reservation made.

I also email myself the reservation which is a reminder to myself, but not good enough as a proof.

The Stay Details screen shot should be a good enough proof though.

beagleflyer1977

How does points advance work if the hotel has a policy that if cancelled less than 30 days before arrival you will be charged the full rate?

What if I don't get all the points I need and the reservation is cancelled- do I get charged for the room?

You may cancel your reservation for no charge until February 22, 2019 (30 day[s] before arrival).

hhoope01

I do believe when you make even a rewards reservation you have to provide a CC for that reservation. I would guess, if the rate rules state you will be charged some amount if you cancel less than 30 days out, your CC will be charged that amount should you do so.

MSPeconomist

Marriott Bonvoy Lurker

Let me be the first then to advise that this policy no longer exists.