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Marriott App Discussion Thread

   
Old Apr 14, 21, 3:11 pm
  #151  
 
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,112
I've also seen my upgrades on the app before arriving
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Old Jun 15, 21, 11:51 pm
  #152  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
bonvOY Quality Control
Marriott has 17 properties in the Tucson area but can't spell the city correctly in the app.



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Old Jun 15, 21, 11:54 pm
  #153  
 
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,650
For those that prefer the computer and use a Mac, I just noticed that the Bonvoy app is available in the Mac App Store. It is the same app as the iPhone, but I do find it more reliable than Marriott.com.

I'm enjoying having a native app for the Mac rather than using the website.
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Old Jun 29, 21, 1:01 am
  #154  
Hyatt Contributor BadgeMarriott Contributor Badge
 
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,599
The Marriott app on my iPad won’t open since the last update; it stalls on the main page flashing the logo, freezes the iPad for a few seconds and then crashes. Deleted and reinstalled the app, restarted the iPad, deleted and reinstalled again and still the same.

Is anyone else experiencing this? Refreshing to see that Marriott’s IT experience is still serving it well.

khabah
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Old Jun 29, 21, 1:36 am
  #155  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 981
Originally Posted by khabah
The Marriott app on my iPad wont open since the last update; it stalls on the main page flashing the logo, freezes the iPad for a few seconds and then crashes. Deleted and reinstalled the app, restarted the iPad, deleted and reinstalled again and still the same.

Is anyone else experiencing this? Refreshing to see that Marriotts IT experience is still serving it well.

khabah
Dear khabah,

I would like to share the details of your experience with our development teams. If you would send an email to us with the model of your device, the operating system version, and the version of the app, I will share this with them. In addition, please include any details you are able to provide about the steps you took, or any screenshots that will allow us to see what you were seeing.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Marriott Bonvoy Lurker II is online now  
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Old Jun 29, 21, 2:36 am
  #156  
 
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,211
Originally Posted by Marriott Bonvoy Lurker II
Dear khabah,

I would like to share the details of your experience with our development teams. If you would send an email to us with the model of your device, the operating system version, and the version of the app, I will share this with them. In addition, please include any details you are able to provide about the steps you took, or any screenshots that will allow us to see what you were seeing.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
I had a similar issue this morning where everything was working fine then the App just stalled so I had to remove the app and install it again for it to work.
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Old Oct 2, 21, 10:50 pm
  #157  
 
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,714
I've been having issues lately with the app regarding current and cancelled reservations. They basically never show up anymore. FWIW I'm using Android.
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Old Oct 5, 21, 1:22 am
  #158  
Marriott Contributor Badge
 
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti
Posts: 1,301
Getting some bad (continuous) background battery usage on my ios15 devices. Even manually closing the app doesn’t seem to resolve the issue. I uninstalled the app on my phone and iPad for now.
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Old Dec 4, 21, 4:08 am
  #159  
 
Join Date: Jan 2009
Location: YVR
Programs: AC35K, Marriott Bonvoy Platinum
Posts: 99
Has anyone had issues on the Android app to use flexible dates and special codes/corporate codes? I get the red bar on the top saying "We're having trouble loading rates. Please Refresh or try again". I've reinstalled it and never fixed it. It seems to be happening for all the codes I try.
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Old Dec 4, 21, 6:20 am
  #160  
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,356
Originally Posted by jer3
Has anyone had issues on the Android app to use flexible dates and special codes/corporate codes? I get the red bar on the top saying "We're having trouble loading rates. Please Refresh or try again". I've reinstalled it and never fixed it. It seems to be happening for all the codes I try.
Go in search like normal. Once it says try again, close the app. (Don't just hit home, close the app) Open back up and search again. This is only way I can get results when it starts acting up and failing to return results.
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Old Dec 4, 21, 6:35 am
  #161  
 
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,153
Originally Posted by flyerCO
Go in search like normal. Once it says try again, close the app. (Don't just hit home, close the app) Open back up and search again. This is only way I can get results when it starts acting up and failing to return results.
Didnt work for me on iOS, no corporate rates loaded. This has been a glitch with Marriott accounts for a while. Marriott IT seems unable (or uninterested) in solving this.
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Old Dec 4, 21, 3:49 pm
  #162  
 
Join Date: Jan 2009
Location: YVR
Programs: AC35K, Marriott Bonvoy Platinum
Posts: 99
Originally Posted by flyerCO
Go in search like normal. Once it says try again, close the app. (Don't just hit home, close the app) Open back up and search again. This is only way I can get results when it starts acting up and failing to return results.
Gave this a try but didn't seem to work for me. Good to know I'm not the only one though. I feel like the timing of this becoming an issue was around the time Marriott started including taxes and fees in rates.
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Old Dec 4, 21, 8:00 pm
  #163  
 
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,153
Originally Posted by jer3
Gave this a try but didn't seem to work for me. Good to know I'm not the only one though. I feel like the timing of this becoming an issue was around the time Marriott started including taxes and fees in rates.
Ive had this issue since the spring. It seems to be account based, not app based. I reported the issue to Marriott IT but they never figured it out and I didnt feel like pushing it.

They claimed to have fixed it before but it was still broken. Just another Marriott IT failure.
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Old Dec 8, 21, 2:54 am
  #164  
 
Join Date: Apr 2007
Location: Anywhere
Posts: 6,397
I logged into my app today and found out that I had achieved 26 nights for this year, which pipped me to Gold.

The app shows a Platinum counter - "You're only 24 nights away from Platinum Elite".

Instead of removing the Gold counter upon hitting Gold, it's retained with the message - "You're only 0 nights away from renewing Gold Elite".

Oh, Marriott IT.
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Old May 9, 22, 3:59 pm
  #165  
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Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott Amb (LTT)
Posts: 10,112
Apparently the app now has no clue what day of the week we're on. Looking yesterday at some hotels for later this week and the app at the top correctly showed "Sunday, May 8 thru Monday, May 9" but look at the calendar itself. I was so confused for a bit. Of course I would never book a reservation through the app if it's that screwed up. I still use the horrible Marriott website for 99% of my room bookings. This is the first time I've seen this happen.


-RM
PS - sorry, my fingers grabbed the screenshot before realizing my ringer volume window was still open.
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