FAQ : Year-to-date spend tracker for Ambassador qualification
Jan 18, 2019, 10:03 pm
#16
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
I agree that is not a good feature at all and while some may think why are people bothered I would suggest one simple reason.... Marriott's complete failure at trustworthy IT since the merger.
Why would anyone trust Marriott's tracker to be accurate and as such after 50 nights I will have to go over the spend Marriott says I have had to check they are correct.
At the end of the day it's not going to be an issue to me but some maybe close on the 20k spend as as such not knowing where you are until your halfway on stays is just unhelpful and I can see no reason for Marriott not giving this information. It is just another bad decision to be added to the list!
Why would anyone trust Marriott's tracker to be accurate and as such after 50 nights I will have to go over the spend Marriott says I have had to check they are correct.
At the end of the day it's not going to be an issue to me but some maybe close on the 20k spend as as such not knowing where you are until your halfway on stays is just unhelpful and I can see no reason for Marriott not giving this information. It is just another bad decision to be added to the list!
Jan 19, 2019, 8:28 am
#17
Join Date: May 2012
Programs: Marriott Titanium; UA 1K; Hertz Presidents Club
Posts: 441
My thought on this whole fiasco... if they won't start tracking until 50 stays out, they should have a line item for posted stays. For example, they have line items for Base Points, Elite Bonus, and Extra Points, for each stay. Why can't they just add a line item for Ambassador Qualified Spend, or something to that effect? That way it can be tracked against each stay even if they don't show the cumulative until 50 nights.
Jan 19, 2019, 12:08 pm
#18
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Hi zemb,
Year-to-date spending will appear in the members online account after members complete 50 eligible nights.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Year-to-date spending will appear in the members online account after members complete 50 eligible nights.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
While I and others thank you for letting us know, this decision or IT limitation to wait until after 50 eligible nights to show any information regarding eligible spending is horribly wrong. It sets the wrong message that your best customers do not get any feedback regarding how they are doing relative to a fixed qualification and, as others have noted, assumes that the cumulative spending data prior to 50 nights is correct before presenting it to the customer.
Please convey to Marriott management and folks in IT that this is an extremely shortsighted approach.
David
Jan 22, 2019, 1:14 am
#19
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Christina:
While I and others thank you for letting us know, this decision or IT limitation to wait until after 50 eligible nights to show any information regarding eligible spending is horribly wrong. It sets the wrong message that your best customers do not get any feedback regarding how they are doing relative to a fixed qualification and, as others have noted, assumes that the cumulative spending data prior to 50 nights is correct before presenting it to the customer.
Please convey to Marriott management and folks in IT that this is an extremely shortsighted approach.
David
While I and others thank you for letting us know, this decision or IT limitation to wait until after 50 eligible nights to show any information regarding eligible spending is horribly wrong. It sets the wrong message that your best customers do not get any feedback regarding how they are doing relative to a fixed qualification and, as others have noted, assumes that the cumulative spending data prior to 50 nights is correct before presenting it to the customer.
Please convey to Marriott management and folks in IT that this is an extremely shortsighted approach.
David
Thank you for sharing your feedback on this.
We will pass on your feedback to the appropriate team.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Jan 22, 2019, 6:29 am
#21
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,653
Jan 22, 2019, 3:17 pm
#22
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
David
Jan 22, 2019, 3:36 pm
#23
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Jan 22, 2019, 4:24 pm
#24
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
I start the first of 10 Hyatt nights in the coming three weeks tonight. Many things took me to this place, but this is really the icing on the crap-filled cake served up by Marriott. I was seriously in disbelief when I saw SLIII's explanation (I know she is just the/a messenger of this dimwitted "leadership" team).
Adding in a second qualification (dollars) in addition to nights to qualify for the top tier is one thing, but it shows utter disdain for your best & loyal customers to not show actually show WHAT we are spending from Jan 1 onwards.
Arne - for shame
Adding in a second qualification (dollars) in addition to nights to qualify for the top tier is one thing, but it shows utter disdain for your best & loyal customers to not show actually show WHAT we are spending from Jan 1 onwards.
Arne - for shame
Jan 22, 2019, 7:59 pm
#26
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
I started this thread : https://www.flyertalk.com/forum/marr...er-thread.html to help get a good tracker going until Marriott fixes theirs.
Jan 22, 2019, 10:04 pm
#27
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I start the first of 10 Hyatt nights in the coming three weeks tonight. Many things took me to this place, but this is really the icing on the crap-filled cake served up by Marriott. I was seriously in disbelief when I saw SLIII's explanation (I know she is just the/a messenger of this dimwitted "leadership" team).
Adding in a second qualification (dollars) in addition to nights to qualify for the top tier is one thing, but it shows utter disdain for your best & loyal customers to not show actually show WHAT we are spending from Jan 1 onwards.
Arne - for shame
Adding in a second qualification (dollars) in addition to nights to qualify for the top tier is one thing, but it shows utter disdain for your best & loyal customers to not show actually show WHAT we are spending from Jan 1 onwards.
Arne - for shame
What was the explanation? I missed it.
Jan 22, 2019, 11:05 pm
#28
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Hi David,
Thank you for sharing your feedback on this.
We will pass on your feedback to the appropriate team.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Thank you for sharing your feedback on this.
We will pass on your feedback to the appropriate team.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Jan 23, 2019, 1:30 am
#29
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Jan 31, 2019, 12:59 am
#30
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835