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FAQ : Year-to-date spend tracker for Ambassador qualification

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FAQ : Year-to-date spend tracker for Ambassador qualification

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Old Feb 26, 2019, 9:38 pm
  #61  
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Originally Posted by fotoflyer88
this is insane. Mind you I’m sure there are lots of other IT problems to fix - but why not have an accurate tracker?
Originally Posted by UA-NYC
It's not a "design failure" - it is a business decision to increase opacity
Yes, this is deliberate. It creates uncertainty, and some marketing genius at Marriott undoubtedly believes it will drive additional spend.
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Old Feb 26, 2019, 11:13 pm
  #62  
 
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Have 50 nights and my spend is showing up in the iPhone app successfully, it does not on the website.


Last edited by adunker; Feb 26, 2019 at 11:23 pm
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Old Feb 27, 2019, 1:02 am
  #63  
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Yep, still nothing (or zero) on the website:

David
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Old Feb 27, 2019, 6:04 am
  #64  
 
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Originally Posted by DELee
Yep, still nothing (or zero) on the website:

David
But you're under 50 nights, so we wouldn't expect it to work. This is what it shows on the website for me:

Does anyone who is not already ambassador have 50+ nights and can show us what they see on the app/website?
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Old Feb 27, 2019, 7:18 am
  #65  
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Originally Posted by adunker
But you're under 50 nights, so we wouldn't expect it to work.
Perhaps - but I and others made the point on this thread that waiting until 50 is shortsighted and Christina indicated that she would share this with the appropriate team and potential exists that a modification might be made:

Originally Posted by DELee
Christina:

While I and others thank you for letting us know, this decision or IT limitation to wait until after 50 eligible nights to show any information regarding eligible spending is horribly wrong. It sets the wrong message that your best customers do not get any feedback regarding how they are doing relative to a fixed qualification and, as others have noted, assumes that the cumulative spending data prior to 50 nights is correct before presenting it to the customer.

Please convey to Marriott management and folks in IT that this is an extremely shortsighted approach.

David
Originally Posted by Starwood Lurker III
Hi David,

Thank you for sharing your feedback on this.

We will pass on your feedback to the appropriate team.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
Personally, I have shifted almost all of my remaining 2019 nights over to Hilton and Hyatt for now - both with no MegaBonii nor targeted promos and with this limitation of tracking of spend.

David
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Old Feb 27, 2019, 8:53 am
  #66  
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Originally Posted by adunker
Have 50 nights and my spend is showing up in the iPhone app successfully, it does not on the website.

interesting. I am on Android and am ambassador, 56 nights but no spend. I dont even have a dial for nights. Just "Enjoy Ambassador till 2020"

Last year I had the spend show up on Android, so I do not think it is platform related. Odd.
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Old Mar 2, 2019, 9:23 pm
  #67  
 
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My Dollar$ spent counter?

I have achieved over 50 nights and cannot seem to find the "Counter" that tells me how close I am/not to the $20,000 requited spend for ambassador status?

Am I missing something or again, is this software?

Thanks all!
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Old Mar 2, 2019, 9:37 pm
  #68  
 
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I called and was told that dollars are being tracked but the website and app are not updated yet.
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Old Mar 3, 2019, 1:30 am
  #69  
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Originally Posted by norenewa
I called and was told that dollars are being tracked but the website and app are not updated yet.
i am extremely skeptical of their ability to track spend correctly....
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Old Mar 3, 2019, 3:09 am
  #70  
 
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So true about the skeptical viewpoint here, also cynical about IT for many years.
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Old Mar 3, 2019, 5:46 am
  #71  
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People...the "not updating" is Marriott's middle finger to you in its drive for opacity. It's not an IT limitation. For the most part it worked pretty well (at least for US Dollar-spend stays) IMO post-8/18 once it was instituted.
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Old Mar 3, 2019, 6:09 am
  #72  
 
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Originally Posted by MSPeconomist
Pretty soon someone here will be up to 50 nights. We'll see whether the spend will automatically appear this year without a glitch.

In fact with 10 meeting nights, someone could already be there.
My last stay posted, so I am at 64 nights (44 night stay just posted) and my spend did indeed show up, I had a 4 day and a 1 day stay prior to this and it showed $0. Luckily, I only had 3 folios to go thru to check the correctness of my $ spent. 15 of the nights are CC, and the actual nights are in Mexico - so the room rate is like $62 - at this rate I'll have spend like 300 nights to make ambassador LOL


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Old Mar 3, 2019, 7:59 am
  #73  
 
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Wow this is a pretty major fu from Marriott add a new status but don’t tell us how much we spend

well the good news ambassador seems like a worthless perk so who cares
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Old Mar 3, 2019, 12:54 pm
  #74  
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Originally Posted by Hipplewm
My last stay posted, so I am at 64 nights (44 night stay just posted) and my spend did indeed show up, I had a 4 day and a 1 day stay prior to this and it showed $0. Luckily, I only had 3 folios to go thru to check the correctness of my $ spent. 15 of the nights are CC, and the actual nights are in Mexico - so the room rate is like $62 - at this rate I'll have spend like 300 nights to make ambassador LOL


I'm at 59 YTD and no dice.

Are you Titanium now? Or is that just the next qualifying step? Am asking since I'm currently Ambassador and wondering if that factors into showing the spend tracker for next cycle.
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Old Mar 3, 2019, 1:00 pm
  #75  
 
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Originally Posted by Antarius
I'm at 59 YTD and no dice.

Are you Titanium now? Or is that just the next qualifying step? Am asking since I'm currently Ambassador and wondering if that factors into showing the spend tracker for next cycle.
You don't make Titanium until 75 nights, so that part where it says "You have made it to Titanium Elite" is from last year

I would venture to say it is very misleading, one should be current status, but the right side should be future - should say "Next up - Titanium Elite" as that is at 75 nights. I am guessing, but maybe they forgot to put a break at 75 nights to differentiate between Platinum and Titanium
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